• IDENTIFY
  • CONTACT
  • SCHEDULE
  • HUMAN

How to check on-call status with your AI

Connect PagerDuty to your agent to get instant answers about rotation schedules and contact info.

Ask AI about this page

Short answer

Who is on-call right now?

Your agent looks up active schedules and identifies the specific person currently handling incidents. You'll get their name and contact details immediately. This breakdown shows how it works.

The outcomes

What you get from your agent

The AI handles the lookup so you can focus on the incident.

IDENTIFY

Current on-call person

The agent finds exactly who is active in a rotation. You get a name instead of a schedule ID.

CONTACT

Direct user details

Once the person is identified, the agent pulls their specific user info. This includes the details you need to reach them.

SCHEDULE

Rotation visibility

The agent reads through your various schedules. You can ask about specific teams or shifts.

HUMAN

Manual intervention

The AI only reads data. You still need to manually trigger the actual PagerDuty escalation or acknowledge the incident.

The workflow

What your AI does when you ask about on-call

The agent moves from broad schedules to specific people in seconds.

  1. Find the rotation

    The agent scans your active PagerDuty schedules to find the right rotation.

    list_schedules

  2. Locate the on-call user

    It checks which specific user is currently active within that schedule.

    list_oncalls

  3. Pull contact info

    The agent grabs the specific user profile to give you their details.

    get_user

  4. Deliver the answer

    Your agent presents the name and contact info in your chat window.

    get_user

Try it

Copy these to start.

Use these prompts to get information from PagerDuty.

Starting points

Swap out the team names or schedule IDs for your own specific ones.

PagerDuty Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_UeCWwWxqx7aZZue1T0HK7vi7AgO8v9VtsWaLEvhs/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — PagerDuty capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "pagerduty-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_UeCWwWxqx7aZZue1T0HK7vi7AgO8v9VtsWaLEvhs/mcp"
    }
  }
}
Copy into chat04

  • Who is currently on-call for the SRE team?

  • Which user is on-call for the Database schedule right now?

  • Get the contact details for the person on-call for the Frontend rotation.

  • List all active on-call users for the DevOps schedule.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect PagerDuty once, then ask.

One click connects your account. Your credentials stay encrypted, and you can start asking questions immediately.

Connect PagerDuty to your AI

FAQ

How this task behaves

  • 01

    Can the AI acknowledge an incident for me?

    No. The agent can only read on-call and schedule data. You must acknowledge incidents manually in PagerDuty.

  • 02

    Can the AI change who is on-call?

    No. The agent has no tools to modify schedules or shift assignments.

  • 03

    Does the AI see all my PagerDuty data?

    The agent only sees the data it can access through the provided tools: schedules, on-call statuses, and user profiles.

  • 04

    Can I ask about a specific user's contact info?

    Yes, if you provide the user ID or if the agent finds them through a schedule lookup.

  • 05

    Will the AI notify the on-call person?

    No. The agent identifies the person, but it does not send messages or trigger notifications to them.

  • More questions about PagerDuty? See everything the PagerDuty Connector can do

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