• VIEW
  • INVESTIGATE
  • ACT
  • HUMAN

How to triage and manage incidents with your AI

Connect PagerDuty to your agent once. After that, you can handle your entire incident response flow from your chat interface.

Ask AI about this page

Short answer

Can I manage PagerDuty incidents through my AI?

Yes. Your agent can pull active incident lists, fetch specific incident details, and update statuses like acknowledging or resolving them. You get a direct line to your on-call data without leaving your chat.

Incident outcomes.

Where every issue lands.

Your agent moves incidents through these stages.

VIEW

Identify active issues

The agent pulls a list of current incidents. You see exactly what's firing right now.

INVESTIGATE

Deep dive into details

Your agent fetches the full context for a specific incident. You get the technical specifics needed for debugging.

ACT

Update incident status

The agent changes incident states. You can acknowledge or resolve issues through a simple text command.

HUMAN

Escalate to responders

The agent handles the data, but you decide when to trigger manual escalations or complex manual interventions.

The workflow

What your AI does when an incident arrives.

The agent acts as a bridge between your chat and your PagerDuty dashboard.

  1. Scan for issues

    Your agent checks for any currently active or unassigned incidents.

    list_incidents

  2. Inspect the problem

    Once you find an issue, the agent pulls the full metadata and logs for that specific ID.

    get_incident

  3. Acknowledge receipt

    You tell the agent you're on it, and it marks the incident as acknowledged.

    update_incident

  4. Close the loop

    After you fix the root cause, the agent marks the incident as resolved.

    update_incident

Try it

Copy these to start.

Use these prompts to kick off your triage.

Starting points

These are starting points. Replace the bracketed text with your actual incident IDs or service names.

PagerDuty Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_UeCWwWxqx7aZZue1T0HK7vi7AgO8v9VtsWaLEvhs/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — PagerDuty capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "pagerduty-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_UeCWwWxqx7aZZue1T0HK7vi7AgO8v9VtsWaLEvhs/mcp"
    }
  }
}
Copy into chat04

  • List all my active PagerDuty incidents.

  • Get the details for incident INC-12345.

  • Acknowledge the incident INC-67890 for me.

  • Resolve incident INC-54321.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect PagerDuty once, then ask.

Just link your account once. Your credentials stay encrypted, and you can immediately start managing incidents in any MCP-compatible client.

Connect PagerDuty to your AI

FAQ

How the PagerDuty MCP behaves

  • 01

    Can my AI create new incidents?

    No. The agent can only interact with existing incidents using the available tools.

  • 02

    Can the AI delete incidents?

    No. The agent can update statuses, but it cannot delete incident records.

  • 03

    Does the AI decide who to page?

    No. The agent manages the status of incidents, but the escalation policies are controlled by your PagerDuty configuration.

  • 04

    Can I see the incident history?

    Yes, by using the agent to get the specific details of an incident.

  • 05

    Will the AI automatically acknowledge everything?

    No. The agent only performs actions when you explicitly ask it to via chat.

  • More questions about PagerDuty? The Connector page answers them. See everything the PagerDuty Connector can do

Connect PagerDuty to Claude, Cursor, ChatGPT & more