• SEARCH
  • UPDATE
  • MONITOR
  • HUMAN

How to track and update order status with your AI

Connect VTEX Orders to your AI client to manage fulfillment via chat. You can pull order details and change statuses without touching the VTEX dashboard.

Ask AI about this page

Short answer

How can I track and update orders with my AI?

You can use natural language to find orders and trigger status changes in VTEX. Your AI uses the connector to pull real-time data and push updates to your fulfillment pipeline.

Order management outcomes

Where your orders land.

Your AI handles the data retrieval and status updates.

SEARCH

Find any order

The AI scans your VTEX store to find orders by ID, customer, or status. You get the specific details you need immediately.

UPDATE

Change order status

You can move orders through fulfillment stages by telling your AI to update them. This keeps your pipeline moving without manual entry.

MONITOR

Track fulfillment

The AI checks the current state of your orders. You can ask for a summary of pending or delayed shipments at any time.

HUMAN

Manual intervention

If an order needs a complex refund or custom shipping change, the AI will flag it. You handle those cases directly in VTEX.

The workflow

What your AI does when an order arrives.

The AI acts as a bridge between your chat interface and the VTEX API.

  1. Locate the order

    The AI identifies the correct order in your VTEX store using the details you provide.

    search_orders

  2. Retrieve details

    Once found, the AI pulls the full order data to confirm items and shipping info.

    get_order

  3. Apply updates

    The AI pushes the new status to VTEX to move the order to the next stage.

    update_order_status

  4. Confirm completion

    The AI verifies the update was successful and reports the new status back to you.

    get_order

Try it

Copy these to start.

Use these prompts to begin managing your VTEX orders.

Starting points

Swap out the bracketed info for your actual order IDs or customer names.

VTEX Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_j7X6HiwX1bBJXST5tZZMutxUuUBghIML8gfccIJU/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — VTEX capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "vtex-orders-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_j7X6HiwX1bBJXST5tZZMutxUuUBghIML8gfccIJU/mcp"
    }
  }
}
Copy into chat04

  • Find the status of order #12345 in VTEX.

  • Search for all orders placed by 'John Doe' that are still pending.

  • Update the status of order #98765 to 'Shipped'.

  • Show me all orders that are currently in the 'Processing' stage.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect VTEX Orders once, then ask.

One connection link is all you need. Your credentials stay encrypted, and you can start chatting with your VTEX data immediately.

Connect VTEX Orders to your AI

FAQ

How this task behaves

  • 01

    Can my AI delete orders from VTEX?

    No. The connector only has tools to search, get, and update statuses. It cannot delete any order data.

  • 02

    Will the AI change my product prices?

    No. The AI is limited to order status and retrieval. It cannot modify product catalogs or pricing.

  • 03

    How does the AI find orders if I don't have the ID?

    It uses the search tool to look up orders by customer name, email, or other available order attributes.

  • 04

    Does the AI handle refunds automatically?

    No. The current tools only allow for status updates. Financial transactions like refunds must be handled in your VTEX dashboard.

  • 05

    Can I see the full shipping history of an order?

    Yes. The AI can pull the specific order details to show you the current status and history provided by VTEX.

  • More questions about VTEX Orders? The Connector page answers them. See everything the VTEX Orders Connector can do

Connect VTEX to Claude, Cursor, ChatGPT & more