• DATA
  • SEARCH
  • TRENDS
  • HUMAN

How to pull quality assurance reviews with your AI

Connect Zendesk QA to your AI client once. From there, you can pull specific scores or conversation data using natural language.

Ask AI about this page

Short answer

How do I get QA scores and conversations into my AI?

Your AI uses the Zendesk QA Connector to fetch reviews and conversation data from your workspaces. You can pull everything from a single score to specific graded chats. You'll see the breakdown of how it works below.

Data outcomes

What you get from your AI.

The AI pulls raw QA data from Klaus and presents it in your chat.

DATA

Specific QA scores

The AI pulls individual or bulk reviews from your workspaces. You get the exact grades and feedback stored in Zendesk QA.

SEARCH

Targeted conversations

You can find conversations that meet specific criteria. The AI locates the exact graded interactions you need.

TRENDS

Performance patterns

Once the AI has the reviews, it can spot trends in your scores. You get a clear view of where performance is dipping.

HUMAN

Final review

The AI provides the data, but you decide if the grading was fair. You remain the final judge of the work quality.

The workflow

What your AI does when you ask for reviews.

The AI acts as a bridge between your chat interface and your Zendesk QA workspaces.

  1. Scan workspaces

    The AI looks through your available Zendesk QA workspaces to find where the data lives.

    list_workspace_reviews

  2. Fetch reviews

    It pulls the specific review records you asked for, including scores and feedback.

    list_all_reviews

  3. Locate conversations

    If you need to see the actual chat, the AI finds the specific graded conversations.

    search_qa_conversations

  4. Summarize findings

    The AI presents the retrieved scores and conversation details in your chat window.

    search_qa_conversations

Try it

Copy these to start.

Use these prompts to trigger the first data pull.

Starting points

These are just ideas. Swap out the workspace names or specific score values for your own data.

Zendesk QA (Klaus) Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_6Az7qvnBaKA7M6YmaUS0u8asTbMgZZcYODH2bkC5/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Zendesk QA (Klaus) capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "zendesk-qa-klaus-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_6Az7qvnBaKA7M6YmaUS0u8asTbMgZZcYODH2bkC5/mcp"
    }
  }
}
Copy into chat04

  • List all the reviews in my 'Support Tier 1' workspace.

  • Find the QA scores for conversations in the 'Billing' workspace.

  • Search for graded conversations that have a score lower than 70%.

  • Show me the latest reviews from the 'Technical Support' workspace.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Zendesk QA (Klaus) once, then ask.

Click the link to connect your account. Your credentials stay encrypted, and you can immediately start asking questions about your QA data.

Connect Zendesk QA (Klaus) to your AI

FAQ

How this task behaves

  • 01

    Can the AI change a QA score?

    No. The AI can only read and retrieve existing scores from Zendesk QA. It cannot edit or overwrite your grades.

  • 02

    Can the AI delete reviews?

    No. The AI has no permission to delete any data from your Zendesk QA workspaces.

  • 03

    Can I search for specific agents?

    Yes, you can ask the AI to find reviews or conversations associated with specific people in your workspace.

  • 04

    Does the AI see all my workspaces?

    The AI can access any workspace you have permission to view through the Connector.

  • 05

    Can the AI create new QA reviews?

    No. The tools only allow for listing and searching existing reviews and conversations.

  • More questions about Zendesk QA (Klaus)? The Connector page answers them. See everything the Zendesk QA (Klaus) Connector can do

Connect Zendesk QA (Klaus) to Claude, Cursor, ChatGPT & more