Supercharge your AI with Cloutly. Manage all online feedback from one place.
Works with every AI agent you already use
…and any MCP-compatible client








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Cloutly MCP handles all review data, pulling in feedback from Google, Facebook, and Trustpilot into one place. It lets your agent search for specific customer reviews, find negative replies that need attention, send targeted review invites via email or SMS, and post professional responses back to the original platform.
What your AI can do
List businesses
Retrieves all business locations associated with your Cloutly account for data scope definition.
List campaigns
Checks the status and details of active review campaigns running for a specific business unit.
List pending reviews
Gathers all customer reviews that have not yet received an official reply from your team.
Retrieves a full list of every business or location linked to your Cloutly account.
Checks the status and details of active review collection campaigns for a specific business unit.
Gathers all customer reviews that currently lack an official response from your team.
Collects a comprehensive list of reviews, allowing filters by business location or specific date ranges.
Submits your drafted response directly to the review on its original source platform (e.g., Google or Facebook).
Narrows down the feed to find all reviews left by a specific person's name.
Initiates a formal review request for a known customer, sending it via either email or SMS.
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Compatible AI Apps
OAuth 2.0 CompatibleWaiting for input…
Cloutly: 7 Review & Feedback Management Tools
These seven tools allow you to manage the entire customer feedback cycle, from gathering raw data to posting final replies.
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Add this MCP to Claude, Cursor, or Windsurf and your AI stops guessing. It gets real tools to look things up, take action, and handle the stuff you keep doing by hand.
Start using Cloutly on VinkiusList Businesses
Retrieves all business locations associated with your Cloutly account for data scope definition.
List Campaigns
Checks the status and details of active review campaigns running for a specific...
List Pending Reviews
Gathers all customer reviews that have not yet received an official reply from your...
List Reviews
Retrieves a list of reviews across connected sources, supporting filtering by...
Reply To Review
Posts your drafted reply directly to the review on its original source platform like...
Search Reviews By Author
Searches for reviews specifically left by a customer using their full name.
Send Review Invite
Triggers a review request for a known customer, delivering the invitation via Email or SMS.
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Works with Claude, ChatGPT, Cursor, and more
The Model Context Protocol standardizes how applications expose capabilities to LLMs. Instead of operating in isolation, your AI gains direct access to external platforms, live data, and real-world actions through secure, standardized connections.
This connection provides 7 powerful capabilities that interface natively with Claude, ChatGPT, Cursor, and other compatible AI platforms. No middleware. No custom integration required.
It's a nightmare juggling five different online reputation tabs.
Today, managing reviews means jumping between Google Search Console, Facebook Insights, Trustpilot dashboard, and maybe Yelp. Every time you find feedback—good or bad—you have to copy the text, paste it into your internal ticketing system, tag it, and then remember which platform it came from so that someone can follow up. This process is slow, error-prone, and frankly, exhausting.
With this MCP, you simply ask your agent for all reviews across connected sources using `list_reviews`. The data appears aggregated and clean. You get a single source of truth that doesn't require logging into five separate places; you just need to know what action to take.
The Cloutly MCP delivers complete review lifecycle management.
Specific manual steps like tracking which reviews are unanswered, locating the best contact details for re-engagement, and finding all feedback tied to a specific person's name—those tasks now run automatically. You eliminate the need for human data triage across multiple interfaces.
What's different is that you move from reactive copy/paste work to proactive strategy execution. Your agent handles the messy data plumbing so you can focus on what matters: writing better replies.
What your AI can actually do with this
Managing online reputation used to mean logging into four different tabs just to see what customers were saying—Google Business Profile here, Trustpilot there. Now, this MCP brings all of that data together. You can ask your agent for a digest of all recent reviews across every connected source, then immediately filter down to only the ones that haven't gotten a reply yet.
Need to respond? Your agent drafts and posts a professional reply directly back to the original site. Plus, if you spot a high-value customer who hasn't reviewed recently, your agent can trigger an invite through email or SMS automatically. When working with Vinkius in the Vinkius Marketplace, this MCP makes sure all those review sources talk to each other, so you never miss a piece of feedback.
019d7574-b96a-703a-8d9a-b6135483640d Here's how it actually works
The bottom line is: you move from raw data retrieval to actionable customer engagement in a single sequence of calls.
First, your agent calls list_businesses to confirm which locations you want feedback data from.
Next, use list_reviews to pull all aggregated reviews across sources; if you find a negative one, call search_reviews_by_author for more context on that person's history.
To close the loop, your agent drafts the reply and executes reply_to_review, posting it back to the original source.
Who is this actually for?
This MCP targets brand managers and marketing operations teams who are tired of manually cross-checking reviews across multiple websites. It's for the person who needs a centralized dashboard that talks to their AI agent.
They use this MCP daily to ensure every negative review is identified using list_pending_reviews and addressed with a public reply via reply_to_review.
Needs to proactively send reviews requests when a client makes a purchase, triggering the workflow using send_review_invite for optimal timing.
Runs recurring reports that pull data from multiple sources using list_reviews, then uses search_reviews_by_author to track specific customer sentiment over time.
What Changes When You Connect
Centralized View: Instead of logging into Google, Facebook, and Trustpilot separately, you use list_reviews to pull a single aggregated feed of all customer comments. This cuts down on context switching time significantly.
Immediate Response Loop: When negative feedback hits, your agent can immediately identify it using list_pending_reviews and draft/post the response via reply_to_review. You maintain visibility without manual effort.
Proactive Collection: Don't wait for reviews. Use send_review_invite to trigger a request for specific high-value customers, ensuring you capture feedback at the optimal time through email or SMS.
Targeted Insight: Need to know what one person thinks? search_reviews_by_author lets you drill down by name, giving you deep context on repeat customer sentiment. This is critical for service recovery.
Scope Management: Use list_businesses early in your workflow to ensure the agent knows exactly which physical locations or business units' reviews you are analyzing.
See it in action
Crisis management after a bad product launch
The operations team notices negative buzz. They ask their agent to run list_pending_reviews to see all unreplied complaints, then use search_reviews_by_author for the most frequent complaint name to gauge severity before drafting a public response using reply_to_review.
Re-engaging dormant customers
The sales team identifies 50 key accounts that haven't left reviews in six months. They use the agent to run send_review_invite for all 50 contacts, automating a crucial step in reputation building.
Preparing for a new branch opening
A manager needs to know if the new location's reviews are collected. They start by running list_businesses to confirm the new ID is active, then run list_reviews scoped only to that ID.
The honest tradeoffs
Only checking one platform
The user checks Google Reviews for a week and thinks they've covered their bases. They ignore critical feedback on Trustpilot or Facebook.
Always start by running list_reviews. This tool pulls data from all connected sources, ensuring you have a complete 360-degree view of the brand's reputation.
Responding without context
The user sees a single bad review and replies immediately. But they don't know if that customer has left other reviews or if it's linked to another business unit.
Before replying, run search_reviews_by_author first. This gives you the customer's history, allowing your agent to tailor a more empathetic and specific response.
Forgetting the basics
The user assumes all their locations are connected and tries to pull reviews for every business without checking which ones are active.
First, execute list_businesses. This confirms your current operational scope. Then use that resulting list of IDs when calling list_reviews.
When It Fits, When It Doesn't
Use this MCP if your core problem is centralized review visibility and automated response management. If you need to know what the public thinks, how often, and where; this toolset provides the mechanism. Don't use it if your only goal is internal data reporting—for that, a dedicated CRM or analytics platform handles things better. Also, don't try to manage review content creation here; this MCP facilitates collection and response, but you still have to draft the actual message yourself before running reply_to_review. Always check list_pending_reviews first; it’s your single point of action.
Questions you might have
How do I check if all my business locations are connected using list_businesses? +
Running list_businesses pulls a definitive roster of every location tied to your account. If an ID is missing, you know exactly which unit needs manual setup before running any review retrieval tool.
Can I use the list_pending_reviews tool for filtering by date? +
While list_pending_reviews shows all unreplied comments, it's better to first run list_reviews and then filter that result set. This gives you more control over time-based queries.
What is the difference between list_reviews and list_businesses? +
Think of list_businesses as confirming your inventory—it tells you what locations exist. list_reviews, conversely, gives you the actual customer feedback data for those existing locations.
Does reply_to_review post to my internal CRM? +
No, reply_to_review posts directly back to the original source platform (e.g., Google). It's designed for public visibility on the review site itself.
If I only know part of a customer's name, can `search_reviews_by_author` still find their reviews? +
Yes, it supports partial matching. You don't need the full spelling or last name to narrow down results; just providing key parts of the name will help your agent locate the correct review record.
When I run `send_review_invite`, how do I decide whether the invitation goes out via Email or SMS? +
You specify the delivery channel when calling the tool. The MCP allows you to select either email or SMS directly in the API call, letting you manage which communication method works best for that customer base.
What happens if I use `list_campaigns` and there are no active campaigns set up? +
The tool returns an empty list. This means there are currently no live review collection efforts tied to your business ID in Cloutly, so you'll need to create a new campaign first.
Are there any performance limits or rate restrictions when I call `list_reviews` for many sources? +
The MCP handles bulk data through pagination. You shouldn't hit limits if your agent uses the provided page tokens to iterate through all connected sources efficiently.
How do I get my Cloutly API key? +
You can generate an API key in your Cloutly dashboard under Developers > Public API to access your permanent key.
Which review sources are supported? +
Cloutly natively supports Google, Facebook, Trustpilot, TripAdvisor, and many other industry-specific platforms out of the box.
Can I reply to reviews directly from the MCP? +
Yes, if supported by the channel API, the 'reply_to_review' tool allows you to draft and instantly post responses from your AI.
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