Infobip (Omnichannel Communications) Connector for AI agents.
10 live capabilities
Send SMS, WhatsApp, and emails while managing customer profiles in People CDP.
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Why people use Infobip (Omnichannel Communications)
Infobip for Automated Customer Data Management
This Connector changes that by putting everything into one conversation. You can tell your agent to find a customer, update their info in the People CDP, and then send a confirmation email in one go. You stop being a data entry clerk and start being a strategist who actually gets things done.
What Vinkius changes
You get a single point of control for all your global communications and customer data.
Use it from Claude, ChatGPT, Cursor or another AI client you already have.
One account · 5,900+ Connectors
- Real-world use case 01
Rapid outage updates
A support lead asks the agent to send a WhatsApp update to all affected users using `dispatch_whatsapp_message` during a service incident.
- Real-world use case 02
Audience profile updates
A marketer needs to update 50 customer profiles.
- Real-world use case 03
Troubleshooting failed messages
A developer needs to see why a message failed.
Complete set · 10capabilities
The complete Infobip (Omnichannel Communications) capability set.
These are the exact actions your AI can choose when you ask it to work with Infobip (Omnichannel Communications).
01—04
4 capabilities in this set.
Part of 10 available through Infobip (Omnichannel Communications).
- 01 Capability
Upsert crm person
Create or update a customer profile in the People CDP with specific attributes. It helps establish marketing profiles automatically.
- 02 Capability
Get delivery reports
Check the status of global SMS handoffs. It lets you see exactly how many messages reached their destination.
- 03 Capability
Get person details
Fetch the specific data and attributes for a person in the CDP. It verifies the exact structural matching of your profiles.
- 04 Capability
List crm people
See a list of all customer profiles currently in your audience. This is useful for identifying entire groups.
05—07
3 capabilities in this set.
Part of 10 available through Infobip (Omnichannel Communications).
- 05 Capability
Dispatch html email
Send out formatted HTML emails using the Infobip Email API. It extracts properties spanning the email service.
- 06 Capability
Dispatch sms message
Send international SMS messages using specific JSON payloads. It executes secure drops to global destinations.
- 07 Capability
Dispatch whatsapp message
Send verified WhatsApp messages to customers using Meta's API. It identifies bounded routing spaces for your texts.
08—10
3 capabilities in this set.
Part of 10 available through Infobip (Omnichannel Communications).
- 08 Capability
Update person name
Change the name of a specific person within your CRM database. This mutates global web CRM parameters.
- 09 Capability
Delete crm person
Permanently remove a customer profile from your CDP. This is used to fulfill GDPR erasure requests securely.
- 10 Capability
List sms logs
View a history of sent SMS messages from the last few days. Use this to trace specific message bounds.
Set up in minutes
One URL. Then ask Infobip (Omnichannel Communications) to work.
Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use Infobip (Omnichannel Communications) from the conversation.
Choose your client
Live previewAdvanced clients IDE · CLI
Claude · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_S0xno14PsFPW9PAjIbip8xEngth8b3kOvbWwDyx0/mcp - Step 01
Open Connectors
In Claude Web or Claude Desktop, open Settings and choose Connectors.
- Step 02
Add the URL
Choose Add custom connector, name it Infobip (Omnichannel Communications), and paste the URL above.
- Step 03
Turn it on in chat
Select +, open Connectors, and enable Infobip (Omnichannel Communications) for the conversation.
ChatGPT · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_S0xno14PsFPW9PAjIbip8xEngth8b3kOvbWwDyx0/mcp - Step 01
Open MCP settings
On desktop, open Settings and MCP servers. On web, open your workspace app or connector settings.
- Step 02
Add the URL
Choose Add server with Streamable HTTP, or create a custom MCP app, then paste the Infobip (Omnichannel Communications) URL.
- Step 03
Save and start
Save the connection and enable Infobip (Omnichannel Communications) in your conversation. Desktop may ask you to restart once.
Cursor · IDE configuration
Advanced setup
{
"mcpServers": {
"infobip-omnichannel-communications": {
"url": "https://edge.vinkius.com/vk_preview_S0xno14PsFPW9PAjIbip8xEngth8b3kOvbWwDyx0/mcp"
}
}
}- Step 01
Open MCP Settings
Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"
- Step 02
Add the server config
Paste the JSON configuration above into the mcp.json file that opens
- Step 03
Save the file
Cursor will automatically detect the new Connector
- Step 04
Start using Infobip (Omnichannel Communications)
Open Agent mode in chat and ask: "Using Infobip (Omnichannel Communications), help me...". 10 tools available
VS Code Copilot · IDE configuration
Advanced setup
{
"mcpServers": {
"infobip-omnichannel-communications": {
"url": "https://edge.vinkius.com/vk_preview_S0xno14PsFPW9PAjIbip8xEngth8b3kOvbWwDyx0/mcp"
}
}
}- Step 01
Create MCP config
Create a .vscode/mcp.json file in your project root
- Step 02
Add the server config
Paste the JSON configuration above
- Step 03
Enable Agent mode
Open GitHub Copilot Chat and switch to Agent mode using the dropdown
- Step 04
Start using Infobip (Omnichannel Communications)
Ask Copilot: "Using Infobip (Omnichannel Communications), help me...". 10 tools available
Windsurf · IDE configuration
Advanced setup
{
"mcpServers": {
"infobip-omnichannel-communications": {
"url": "https://edge.vinkius.com/vk_preview_S0xno14PsFPW9PAjIbip8xEngth8b3kOvbWwDyx0/mcp"
}
}
}- Step 01
Open MCP Settings
Go to Settings → MCP Configuration or press Cmd+Shift+P and search "MCP"
- Step 02
Add the server
Paste the JSON configuration above into mcp_config.json
- Step 03
Save and reload
Windsurf will detect the new server automatically
- Step 04
Start using Infobip (Omnichannel Communications)
Open Cascade and ask: "Using Infobip (Omnichannel Communications), help me...". 10 tools available
Cline · IDE configuration
Advanced setup
{
"mcpServers": {
"infobip-omnichannel-communications": {
"url": "https://edge.vinkius.com/vk_preview_S0xno14PsFPW9PAjIbip8xEngth8b3kOvbWwDyx0/mcp"
}
}
}- Step 01
Open Cline MCP Settings
Click the Connectors icon in the Cline sidebar panel
- Step 02
Add remote server
Click "Add Connector" and paste the configuration above
- Step 03
Enable the server
Toggle the server switch to ON
- Step 04
Start using Infobip (Omnichannel Communications)
Ask Cline: "Using Infobip (Omnichannel Communications), help me...". 10 tools available
Claude Code · Terminal command
Advanced setup
claude mcp add infobip-omnichannel-communications --transport http "https://edge.vinkius.com/vk_preview_S0xno14PsFPW9PAjIbip8xEngth8b3kOvbWwDyx0/mcp"- Step 01
Install Claude Code
Run npm install -g @anthropic-ai/claude-code if not already installed
- Step 02
Add the Connector
Run the command above in your terminal
- Step 03
Verify the connection
Run claude mcp to list connected servers, or type /mcp inside a session
- Step 04
Start using Infobip (Omnichannel Communications)
Ask Claude: "Using Infobip (Omnichannel Communications), show me...". 10 tools are ready
Where the request belongs
Work Infobip can move forward.
This is for the support lead juggling a dozen open tickets, the marketing ops manager tracking campaign ROI, and the developer who needs to test messaging flows without writing custom scripts.
Support Lead
Uses the Connector on a Tuesday afternoon to blast a WhatsApp update to all customers affected by a known service outage.
Marketing Operations
Uses the Connector to update 200 audience profiles in the CDP and check the delivery success rate of a recent SMS campaign.
Developer
Uses the Connector to pull logs and check delivery reports to troubleshoot why a specific international message failed.
Build the capability set
Add more capabilities.
Each Connector adds new actions and data without changing how you work.
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Manage your global communications. send SMS and audit contacts via AI.
Clickatell
Deliver transactional and marketing messages over SMS, WhatsApp, and chat channels with global reach and high deliverability.
Texter
Send automated text messages and run SMS drip campaigns that engage leads and customers with timely follow-ups.
Bring your own AI
Change the model, client or framework. Keep Infobip connected.
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Claude -
ChatGPT -
Gemini -
Cursor -
VS Code -
Windsurf -
ZCode -
Cline -
Zed -
Continue -
Kiro -
Roo Code -
Zencoder -
Goose -
Void -
Augment Code -
Amp -
Qodo -
Tabnine -
Pieces -
Sourcegraph Cody -
JetBrains -
Warp -
Amazon Q -
Antigravity -
BoltAI -
Raycast -
Jan -
LM Studio -
AnythingLLM -
Open WebUI -
Msty -
Cherry Studio -
LibreChat -
TypingMind -
Chorus -
5ire -
n8n -
LangChain -
LlamaIndex -
CrewAI -
Vercel AI SDK
Before you connect
Questions about Infobip.
The practical details behind the request, access and result.
What is the Infobip MCP for AI Agents?
It's a bridge that connects your AI agent to Infobip's communication capabilities. It allows your agent to send SMS, WhatsApp, and emails while managing your customer data in the People CDP.
Can I use the Infobip MCP for WhatsApp Business?
Yes. The Connector allows your agent to send verified WhatsApp messages to your customers, making it a great choice for professional support and marketing.
How does the Infobip MCP help with GDPR?
It makes staying compliant much easier. You can ask your agent to find specific customer profiles and delete them irreversibly to fulfill data erasure requests.
Can the Infobip MCP send HTML emails?
Yes, it can. Your agent can send out formatted HTML emails, which is perfect for newsletters or professional marketing outreach.
How do I track if my messages were actually delivered?
The Connector can pull real-time delivery reports. You can ask your agent to check if your messages reached their destination or see where they might have hit a snag.
Can I use the Infobip MCP to manage customer profiles?
Absolutely. You can use it to create new profiles, update existing ones, and pull detailed customer data directly into your conversation.
Is the Infobip MCP good for marketing automation?
It's excellent for marketing ops. It lets you manage your audience segments and monitor delivery rates across multiple channels from one place.
Can I send a WhatsApp message using my agent?
Yes. Use the dispatch_whatsapp_message capability. You'll need to provide your verified WhatsApp Business number and the target recipient's phone number. Your agent will handle the omnichannel routing to deliver the text instantly.
How do I check if an SMS was actually delivered?
The get_delivery_reports capability allows your agent to pull raw status updates from Infobip. You can see if terminal carriers processed the text accurately and identify if any packets bounced or failed.
Can I manage customer profiles in People CDP through a conversation?
Absolutely. Use capabilities like upsert_crm_person and list_crm_people to manage your audience database. Your agent can create new marketing profiles or update existing ones with structured traits directly from your chat.
One connection away
Give your agent a direct line to Infobip.
Connect Infobip once. Keep it beside 5,900+ managed Connectors when the next task needs more.
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