Saysimple MCP. Manage every message channel from one place.

Listen up. This Saysimple MCP Server plugs your AI agent right into all of your customer messaging channels—WhatsApp, SMS, and social media. You're gonna manage every single chat interaction from one spot using plain old conversation; no complicated setup needed. It centralizes your entire communication stack through the Saysimple v3 API so you never gotta leave your client interface to do anything.

When you connect this server, you get control over core operations like pulling up chat logs, sending approved template messages, and reassigning conversations—all handled by your agent.

To start, you'll need to know what channels are active. You can use list_channels to pull a list of every messaging channel connected to your account, whether that’s WhatsApp or SMS. If you wanna see the general activity, list_chats gives you a rundown of all current and recent conversations across every active platform.

But if you gotta dig into one specific thread, use get_chat. That pulls up all the history and detailed metadata for just that single customer chat.

Handling support tickets is simple. If an agent needs to take over, assign_chat moves that active conversation to a specific user or department in your team's workflow. It keeps things moving so no one gets left hanging on hold.

Talking about people: you don't wanna send the wrong message to the wrong person. You can keep track of everyone using the contact tools. list_contacts pulls up a massive list of every single contact record stored in your Saysimple account, letting you see who you've talked to before. If you know the client but need their specific file details, get_contact fetches all that information about one existing contact record.

And if you're talking to someone brand new, use create_contact to add a whole new person or company record right into the Saysimple system.

Now for the messages themselves. You can’t just wing it; everything gotta be official. First, check out what kind of messaging tools you got with list_templates, which shows all your approved message templates ready to go. If you need the exact wording or parameters for a specific one, get_template pulls that info for you.

Once you’re set on the text, send_message fires off an outbound reply using that approved template; remember, it requires passing data as a JSON string so the message is accurate.

It's also about keeping your system talking to itself right. You can check what webhooks are configured by running list_webhooks. This displays all system webhooks, letting you monitor where your data synchronization points are and making sure that your messaging platform is communicating correctly with other systems in place.