UserEcho MCP. Manage Support, Feedback, and Knowledge from Chat.
Gemini Works with every AI agent you already use
…and any MCP-compatible client
Just plug in your AI agents and start using Vinkius.
UserEcho MCP Server connects your community feedback, helpdesk tickets, and knowledge base into a single chat stream. Your AI client accesses tools to list support requests, track ticket status, query self-service articles, and even create new issues—all without leaving the conversation window.
What your AI agents can do
Create support ticket
Generates a new support ticket in your UserEcho account using provided title and content.
Get ticket details
Retrieves the full status, history, and conversation details for one specific support ticket ID.
List kb articles
Lists all searchable articles contained within your self-service knowledge base.
List all open helpdesk tickets or fetch the full history and status for a single ticket ID.
Create a brand new support ticket directly from your agent's response to a user query.
List all users and team members within the connected UserEcho account directory.
List available discussion forums to monitor community trends, bug reports, or feature ideas.
Query and list all articles in the self-service knowledge base.
Ask AI about this MCP
Supported MCP Clients
OAuth 2.0 Compatible Gemini Waiting for input…
UserEcho MCP Server: 6 Tools for Support Operations
These tools let your agent run core UserEcho operations—from listing tickets to creating new ones—all through simple, natural language commands.
Make your AI actually useful.
Add this MCP to Claude, Cursor, or Windsurf and your AI stops guessing. It gets real tools to look things up, take action, and handle the stuff you keep doing by hand.
Start using UserEcho on Vinkius019dd180create support ticket
Generates a new support ticket in your UserEcho account using provided title and content.
019dd180get ticket details
Retrieves the full status, history, and conversation details for one specific support ticket ID.
019dd180list kb articles
Lists all searchable articles contained within your self-service knowledge base.
019dd180list forums
Pulls a list of available public and private discussion forums for community monitoring.
019dd180list tickets
Retrieves a summary list of all active and closed helpdesk tickets in your account.
019dd180list account users
Lists all registered user accounts within your connected UserEcho organization.
Choose How to Get Started
Build a custom MCP for your own tools, or connect a ready-made integration from our catalog.
Build Your Own
Turn any API into an MCP. Import a spec, define Agent Skills, or deploy with MCPFusion.
- Import from OpenAPI, Swagger, or YAML specs
- Create Agent Skills with progressive disclosure
- Deploy to edge with MCPFusion framework
- Built in DLP, auth, and compliance on every call
- Real time usage dashboard and cost metering
- Publish to catalog or keep private
Make Your AI Do More
Start with UserEcho, then connect any of our 5,000+ other servers whenever your AI needs more. One click, no limits.
- Use this MCP plus 5,000+ others, all in one place
- Add new capabilities to your AI anytime you want
- Every connection is secured and compliant automatically
- Track usage and costs across all your servers
- Works with Claude, ChatGPT, Cursor, and more
- New servers added to the catalog every week
Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by UserEcho. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.
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No stored credentials
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~60% cost reduction
Works with Claude, ChatGPT, Cursor, and more
The Model Context Protocol standardizes how applications expose capabilities to LLMs. Instead of operating in isolation, your AI gains direct access to external platforms, live data, and real-world actions through secure, standardized connections.
This server provides 6 capabilities that interface natively with Claude, ChatGPT, Cursor, and any MCP client. No middleware. No custom integration required.
Having to switch between dashboards just to get basic support info sucks.
Today, if a customer asks about a problem, you probably open your ticketing system to check the status. Then, you have to jump to the community forum to see what other people are complaining about. After that, you might click into a separate knowledge base portal just to verify an answer exists—all requiring multiple tabs and context switching.
With this MCP server, all those manual steps vanish. You ask your agent one question: 'What's going on with the checkout API?' The agent runs `list_tickets` for status, checks `list_kb_articles` for documentation, and reports back everything in a single reply.
The UserEcho MCP Server gives you full control over ticket creation.
Before this, creating a support ticket meant logging into the dedicated helpdesk UI, selecting the right category from a dropdown, typing out the title, and pasting the description. It was rigid and slow.
Now, your agent handles it all. You simply tell your agent to 'Create a ticket for API Timeout error.' The server runs `create_support_ticket`, logs the technical details, and you get confirmation—all without ever leaving your chat interface.
What you can do with this MCP connector
UserEcho connects your whole support stack—the community chatter, the helpdesk tickets, and the self-service docs—into one chat flow for your AI client. You don't have to jump between tabs or systems; your agent handles everything right where you are working. It exposes specific tools that let your AI client manage core operations across your UserEcho account.
Managing Support Tickets:
When you need an overview of support requests, the list_tickets tool pulls a summary list of all helpdesk issues in your organization, whether they're active or already closed. If you gotta dive deep into one specific case, get_ticket_details retrieves the full history and status for any given ticket ID, so you can see every conversation thread that went down.
Need to open up a new issue right from chat? You use create_support_ticket; it generates an entirely new support ticket in your UserEcho account using just a title and some content.
Searching Documentation:
Your agent doesn't need to guess where the answers are. The list_kb_articles tool lets you query and pull a list of every searchable article sitting inside your self-service knowledge base, so you can verify if documentation exists for what the user is asking about.
Reviewing Community Discussions:
To monitor community trends or find out what people are talking about off-the-record, list_forums pulls a list of all available public and private discussion forums. For team oversight, list_account_users lists every registered user account within the connected UserEcho organization, giving you a directory view of your users and internal team members.
019dd180-90d8-707c-95a0-09e0ef541d05 
How UserEcho MCP Works
- 1 Subscribe to this server. You'll need your UserEcho API Token and Subdomain, found in your developer settings.
- 2 Connect the credentials to your preferred AI client (Claude, Cursor, etc.) via the MCP Marketplace.
- 3 Ask your agent a question like, 'Show me all open billing tickets.' The agent runs the necessary tool calls and provides the data directly in chat.
The bottom line is you run complex support tasks—like listing ticket history or checking knowledge base articles—using simple conversational prompts.
Who Is UserEcho MCP For?
Customer Support Managers, Community Leads, and Product Owners. This setup helps the ops engineer who's tired of switching between 5 different dashboards just to answer one customer question. It keeps all ticket status updates, forum sentiment, and documentation links in one place.
Uses the agent to run list_tickets to get a full overview of open issues, then uses get_ticket_details to quickly pull history for an escalated client.
Runs list_forums and list_kb_articles to see if the community has already discussed a feature or found documentation on a topic, reducing redundant support work.
Uses the agent to cross-reference bug reports from list_forums with account details via list_account_users to prioritize development fixes.
What Changes When You Connect
- See a single list of all open issues with
list_tickets. You don't have to jump into the separate helpdesk portal just to know how many tickets are pending. - Instantly build support documentation. Run
list_kb_articlesto verify if the answer is already in your knowledge base before escalating a ticket usingcreate_support_ticket. - Never lose context again. Use
get_ticket_detailsto pull up a full conversation history, including timestamps and replies from different users, right when you need it. - Keep track of who's involved. Running
list_account_usersgives your agent visibility into the team structure without needing admin access or separate tools. - Monitor community health. Use
list_forumsto spot emerging trends or recurring bug reports across user discussions before they become official support tickets.
Real-World Use Cases
New feature request needs logging
A customer posts a detailed complaint about the checkout flow in the community forums. You tell your agent: 'Check out the forums for issues.' The agent runs list_forums, finds the thread, and then uses its context to prompt you to run create_support_ticket with the full user data attached.
Investigating a billing dispute
A team member asks: 'What happened with ticket #10293?' The agent runs get_ticket_details, showing that the status is 'Pending' and notes the last interaction was 48 hours ago. This saves the team from manually checking the ticketing dashboard.
Onboarding a new support rep
A manager asks: 'Who are all the people on our support team?' The agent runs list_account_users, providing an immediate directory list. This replaces needing to open and audit internal user management tabs.
Checking self-service gaps
A customer asks a niche question about API rate limits. You ask the agent: 'What articles do we have on APIs?' The agent runs list_kb_articles, and if the article list is short, you know exactly where to build new documentation.
The Tradeoffs
Assuming everything is in one place
Asking a general question like 'What do I need to fix?' and expecting the agent to magically pull data from every source without specific instruction.
→
You must guide your agent. If you suspect a ticket issue, run list_tickets first. If it's a documentation gap, run list_kb_articles. Always specify which tool handles the query.
Ignoring basic data checks
Immediately trying to create a new ticket using create_support_ticket when the issue might already be logged and tracked.
→
Always start by running list_tickets or get_ticket_details for that client's ID. This prevents duplication and ensures you capture the full history.
Over-relying on forum posts
Assuming a bug reported in a public forum is an official, actionable ticket.
→
Use list_forums to find the discussion, but then use create_support_ticket to formalize it. The MCP workflow moves the conversation from community chat into a tracked support record.
When It Fits, When It Doesn't
Use this server if your primary bottleneck is managing fragmented customer data across separate systems: forums, knowledge bases, and ticketing dashboards. If you need to build complex workflows—like triggering an automated email or updating a CRM field—you'll need an integration layer that handles those specific actions; this tool set focuses on reading and creating records within UserEcho itself. Don't use it if your main goal is advanced data transformation (e.g., summarizing all ticket text into JSON format for a separate database); you should look for an ETL or data warehousing MCP server instead.
Common Questions About UserEcho MCP
Can I check if an article exists using list_kb_articles? +
Yes. Running list_kb_articles lets your agent pull a summary of all knowledge base content, helping you determine if self-service documentation already covers the customer's issue.
How do I see old ticket history using get_ticket_details? +
You pass the specific Ticket ID to get_ticket_details. The agent then retrieves and formats the entire conversation history, showing all comments and status changes for you.
What is the difference between list_forums and list_tickets? +
list_forums shows community discussions (user-generated content) where people talk about ideas. list_tickets only shows formal, tracked support issues submitted through the helpdesk.
Can I use UserEcho MCP Server to create a ticket? +
Yep. The tool create_support_ticket lets your agent write and submit brand new tickets directly from the chat window, saving you clicks.
How do I use the list_account_users tool to check team permissions? +
It returns a comprehensive roster of every user account in your system. You'll see each member’s assigned role and status, letting you quickly confirm who has access to support tools.
Can I narrow down search results when calling list_kb_articles? +
Yes, the tool supports filtering by date range and category tags. This means your agent can grab only the most relevant documentation without sifting through every article.
Does calling list_tickets handle pagination if I have thousands of requests? +
The API handles large datasets using offset and limit parameters. You simply instruct your agent on where to start and how many results you want at once, regardless of total volume.
What specific data points does list_forums provide? +
It returns the name, creation date, and current member count for every active community board. This helps map out the overall structure and size of your user feedback system.
Can I see the full conversation history of a support ticket? +
Yes! Use the get_ticket_details tool and provide the Ticket ID. Your agent will retrieve the complete metadata and all conversation threads for that specific issue.
How do I list all the help center articles in my account? +
Run the list_kb_articles query. The agent will retrieve a complete list of all articles currently published in your UserEcho knowledge base.
Is it possible to create a new ticket via AI for a customer? +
Absolutely. Use the create_support_ticket action. Provide a header and the detailed content, and the agent will instantly log the request in your UserEcho helpdesk.
Use it with your favorite AI tools
Connect this server to Cursor, Claude, VS Code, and more.