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Vinkius

Zendesk QA (Klaus) Connector for AI agents.

7 live capabilities

Get a direct line to your support quality scores and QA reviews.

Live agent request Zendesk QA (Klaus) / Connector

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Why people use Zendesk QA (Klaus)

Zendesk QA (Klaus) Quality Assurance Automation

With this Connector, you can just ask your agent to do the heavy lifting. You can pull account-wide reviews or find specific graded conversations for a customer in seconds. You get a clean summary of your team's health without ever leaving your chat interface.

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What Vinkius changes

You get a direct way to query and manage your support quality data through a natural chat interface.

Use it from Claude, ChatGPT, Cursor or another AI client you already have.

One account · 6,100+ Connectors

  1. Real-world use case 01

    Monthly Performance Audits

    A QA Manager asks the agent to list all reviews for the 'Technical Support' workspace to identify top performers.

  2. Real-world use case 02

    Customer Escalation Research

    A Support Lead needs to find all graded tickets for a specific customer email to see how previous issues were handled.

  3. Real-world use case 03

    Workspace Cleanup

    An Ops Manager asks the agent to use delete_qa_tickets to wipe out all records from a decommissioned support channel.

Complete set · 7capabilities

The complete Zendesk QA (Klaus) capability set.

These are the exact actions your AI can choose when you ask it to work with Zendesk QA (Klaus).

Capability set01 / 02

01—04

4 capabilities in this set.

Part of 7 available through Zendesk QA (Klaus).

  1. 01 Capability

    Delete qa tickets

    Permanently remove specific ticket data from your QA platform to keep your workspace clean. This is useful for clearing out old records that you no longer need to track.

  2. 02 Capability

    Import qa users

    Sync your agents and managers into the QA platform to ensure everyone has the right access. This keeps your team permissions updated without manual entry.

  3. 03 Capability

    List all reviews

    Get a full list of every quality assurance review across your entire account. This helps you see the big picture of your team's performance in one view.

  4. 04 Capability

    Search qa conversations

    Find specific customer interactions that have already been graded within your QA account. It lets you quickly locate specific feedback for a customer or a topic.

Capability set02 / 02

05—07

3 capabilities in this set.

Part of 7 available through Zendesk QA (Klaus).

  1. 05 Capability

    List workspace reviews

    See all the reviews for one specific workspace to focus on a single team or region. This is great for drilling down into specific department performance.

  2. 06 Capability

    List qa workspaces

    Identify the unique IDs for all your workspaces to help organize your QA data exports. Use this to find exactly which workspace you need to target for a specific task.

  3. 07 Capability

    Import qa tickets

    Bring conversation data from other sources into Zendesk QA so you can start the review process. You can use this to pull in tickets from different platforms for grading.

Where the request belongs

Work Zendesk QA (Klaus) can move forward.

Built around the request

This is for support operations leaders who are tired of manually exporting CSVs to check on team performance or for QA managers who need to audit specific customer interactions quickly.

01

QA Manager

They use this to pull full reports on support quality and export reviews for monthly performance meetings.

02

Support Lead

They use this to quickly find graded reviews for specific agents during 1-on-1 coaching sessions.

03

Ops Manager

They use this to automate the flow of tickets from external platforms into the QA system for grading.

Build the capability set

Add more capabilities.

Each Connector adds new actions and data without changing how you work.

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01 12 capabilities

Gorgias

Manage your customer support tickets, messages, and user profiles via AI.

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02 9 capabilities

Zendesk

Manage support tickets, users, and organizations on Zendesk. the complete customer service platform for high-scale teams.

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03 12 capabilities

Groove

Manage your customer support tickets via Groove. list conversations, reply to customers, and monitor agent activity directly via AI.

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04 10 capabilities

Kustomer

Manage customer service. list conversations, audit customers, and search timelines.

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05 12 capabilities

Help Scout

Automate customer support via Help Scout. manage conversations, customers, and team workflows directly from any AI agent.

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06 6 capabilities

Jitbit

Track and resolve IT support tickets with a fast helpdesk that includes automation rules, knowledge base, and SLA monitoring.

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Bring your own AI

Change the model, client or framework. Keep Zendesk QA (Klaus) connected.

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Before you connect

Questions about Zendesk QA (Klaus).

The practical details behind the request, access and result.

Can the Zendesk QA (Klaus) MCP find specific customer emails?

Yes, it can search for conversations associated with a specific email address that have already been graded in your QA platform.

How do I use the Zendesk QA (Klaus) MCP to see my team's scores?

You can ask your agent to list all reviews or pull reviews for a specific workspace to see the quality scores your team has received.

Can the Zendesk QA (Klaus) MCP import data from other capabilities?

Yes, it can bring in conversation data from external platforms so you can start the grading process within Zendesk QA.

How does the Zendesk QA (Klaus) MCP help with workspace management?

It allows you to identify all your workspaces and list specific reviews for them, making it easier to organize your QA processes.

Can I delete old data using the Zendesk QA (Klaus) MCP?

Yes, you can use it to permanently remove specific ticket data from your QA platform to keep your workspace organized and clean.

Does the Zendesk QA (Klaus) MCP work with my current agents?

It can sync your existing agents and managers into the QA platform to ensure your team has the correct access levels.

How do I find my Workspace ID?

Use the list_qa_workspaces capability to retrieve a comprehensive list of all workspaces in your account along with their unique IDs.

Can I export reviews for a specific date range?

Yes, you can provide a params string (e.g., fromDate=2023-01-01&toDate=2023-01-31) to the list reviews capabilities to filter by date.

What is the difference between the Export and Import APIs?

The Export API is for retrieving QA results (scores and reviews), while the Import API is for pushing conversation data and user profiles into the platform for review.

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