Can I see how many calls are currently waiting in a queue?

Yes. Use the `get_realtime_metrics` tool to see live statistics, including the number of waiting calls and active agent status across all queues.

How do I audit an agent's interaction history?

Use the `list_agent_interactions` tool. You can optionally provide a start and end time range to filter logs for specific periods.

Can I export performance data to other tools?

Your AI agent can retrieve the data using `list_queue_metrics`, which can then be formatted or summarized for use in reports, spreadsheets, or other applications.

8x8 Contact Center MCP Server for Google ADK 3 tools — connect in under 2 minutes

Name: 8x8 Contact Center
Availability: InStock
Author: Vinkius

google.github.io/adk-docs/tools/mcp-tools

Built by Vinkius GDPR 3 Tools SDK

Google Agent Development Kit (ADK) is Google's framework for building production AI agents. Add 8x8 Contact Center as an MCP tool provider through Vinkius and your ADK agents can call every tool with full schema introspection.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

python

from google.adk.agents import Agent
from google.adk.tools.mcp_tool import McpToolset
from google.adk.tools.mcp_tool.mcp_session_manager import (
    StreamableHTTPConnectionParams,
)

# Your Vinkius token. get it at cloud.vinkius.com
mcp_tools = McpToolset(
    connection_params=StreamableHTTPConnectionParams(
        url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp",
    )
)

agent = Agent(
    model="gemini-2.5-pro",
    name="8x8_contact_center_agent",
    instruction=(
        "You help users interact with 8x8 Contact Center "
        "using 3 available tools."
    ),
    tools=[mcp_tools],
)

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About 8x8 Contact Center MCP Server

Empower your AI agent to act as a real-time supervisor for your 8x8 Contact Center. This integration bridges the gap between complex CCaaS metrics and actionable insights, allowing your agent to audit queue performance and agent interactions through natural language. Whether you need an instant pulse check on live call volumes or a detailed historical audit of agent activity, your agent provides a direct, conversational window into your 8x8 operations, ensuring your team stays agile and data-driven without ever leaving your primary chat interface.

Google ADK natively supports 8x8 Contact Center as an MCP tool provider. declare Vinkius Edge URL and the framework handles discovery, validation, and execution automatically. Combine 3 tools with Gemini's long-context reasoning for complex multi-tool workflows, with production-ready session management and evaluation built in.

What you can do

Real-time Monitoring — Retrieve live statistics for all active queues and agents to identify immediate operational bottlenecks.
Agent Interaction Audits — List and review historical agent interaction logs, complete with metadata and timestamps.
Queue Performance Analytics — Access aggregated historical performance data to understand long-term contact center trends.
Supervisory Insights — Audit agent availability and queue health on the fly using simple conversational commands.
Custom Metric Filtering — Query interaction logs by specific date and time ranges to find exact operational data points.

The 8x8 Contact Center MCP Server exposes 3 tools through the Vinkius. Connect it to Google ADK in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect 8x8 Contact Center to Google ADK via MCP

Follow these steps to integrate the 8x8 Contact Center MCP Server with Google ADK.

Install Google ADK

Run pip install google-adk

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token

Create the agent

Save the code above and integrate into your ADK workflow

Explore tools

The agent will discover 3 tools from 8x8 Contact Center via MCP

Why Use Google ADK with the 8x8 Contact Center MCP Server

Google ADK provides unique advantages when paired with 8x8 Contact Center through the Model Context Protocol.

Google ADK natively supports MCP tool servers. declare a tool provider and the framework handles discovery, validation, and execution

Built on Gemini models, ADK provides long-context reasoning ideal for complex multi-tool workflows with 8x8 Contact Center

Production-ready features like session management, evaluation, and deployment come built-in. not bolted on

Seamless integration with Google Cloud services means you can combine 8x8 Contact Center tools with BigQuery, Vertex AI, and Cloud Functions

8x8 Contact Center + Google ADK Use Cases

Practical scenarios where Google ADK combined with the 8x8 Contact Center MCP Server delivers measurable value.

Enterprise data agents: ADK agents query 8x8 Contact Center and cross-reference results with internal databases for comprehensive analysis

Multi-modal workflows: combine 8x8 Contact Center tool responses with Gemini's vision and language capabilities in a single agent

Automated compliance checks: schedule ADK agents to query 8x8 Contact Center regularly and flag policy violations or configuration drift

Internal tool platforms: build self-service agent platforms where teams connect their own MCP servers including 8x8 Contact Center

8x8 Contact Center MCP Tools for Google ADK (3)

These 3 tools become available when you connect 8x8 Contact Center to Google ADK via MCP:

get_realtime_metrics

Get live contact center metrics

list_agent_interactions

Filter by date to audit historical call resolution metadata. List historical agent interactions

list_queue_metrics

List historical queue performance

Example Prompts for 8x8 Contact Center in Google ADK

Ready-to-use prompts you can give your Google ADK agent to start working with 8x8 Contact Center immediately.

"What is the current live status of my contact center queues?"

"List all agent interactions from yesterday morning."

"How has the 'General' queue performed over the last hour?"

Troubleshooting 8x8 Contact Center MCP Server with Google ADK

Common issues when connecting 8x8 Contact Center to Google ADK through the Vinkius, and how to resolve them.

McpToolset not found

Update: pip install --upgrade google-adk

8x8 Contact Center + Google ADK FAQ

Common questions about integrating 8x8 Contact Center MCP Server with Google ADK.

How does Google ADK connect to MCP servers?

Import the MCP toolset class and pass the server URL. ADK discovers and registers all tools automatically, making them available to your agent's tool-use loop.

Can ADK agents use multiple MCP servers?

Yes. Declare multiple MCP tool providers in your agent configuration. ADK merges all tool schemas and the agent can call tools from any server in a single turn.

Which Gemini models work best with MCP tools?

Gemini 2.0 Flash and Pro models both support function calling required for MCP tools. Flash is recommended for latency-sensitive use cases, Pro for complex reasoning.