Bird MCP. Manage every customer message, channel, and contact from one place.
Gemini Works with every AI agent you already use
…and any MCP-compatible client
Just plug in your AI agents and start using Vinkius.
Bird (Omnichannel Communication) MCP Server manages global messaging and CRM contacts. Your AI client sends messages across SMS, WhatsApp, and Telegram from one place.
You can track delivery status, manage contacts, and audit conversation history via natural language prompts. It's a single control point for your entire communication infrastructure.
What your AI agents can do
Create contact
Adds a new contact entry to your CRM directory.
Delete contact
Removes an existing contact entry from your CRM directory.
Get balance
Checks your current account balance and usage limits.
Your agent sends messages via SMS, WhatsApp, and Telegram using a single tool call, handling the correct channel routing automatically.
You create, retrieve, or delete contact records in the CRM using natural conversation, keeping your contact data up to date.
The agent fetches detailed logs for specific messages, showing if they were delivered, rejected, or are still buffered.
You query the server to get a real-time count of your remaining account balance and usage limits.
The agent enumerates active chat groups and message streams, giving you a view of ongoing customer interactions.
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Bird MCP Server: 10 Tools for Messaging and CRM
Use these tools to manage contacts, send messages, and audit communication logs across all channels through your AI client.
019d75d3create contact
Adds a new contact entry to your CRM directory.
019d75d3delete contact
Removes an existing contact entry from your CRM directory.
019d75d3get balance
Checks your current account balance and usage limits.
019d75d3get contact details
Retrieves all specific information and metadata for a single contact.
019d75d3get message details
Gets the detailed status and metadata for one specific SMS message.
019d75d3list contacts
Fetches a list of all contacts currently stored in your CRM.
019d75d3list conversations
Lists all active, ongoing omnichannel chat groups.
019d75d3list messages
Retrieves a log of all SMS messages you have sent.
019d75d3send omnichannel message
Sends a message via WhatsApp or Telegram using a single tool call.
019d75d3send sms
Sends a standard SMS text message.
Choose How to Get Started
Build a custom MCP for your own tools, or connect a ready-made integration from our catalog.
Build Your Own
Turn any API into an MCP. Import a spec, define Agent Skills, or deploy with MCPFusion.
- Import from OpenAPI, Swagger, or YAML specs
- Create Agent Skills with progressive disclosure
- Deploy to edge with MCPFusion framework
- Built in DLP, auth, and compliance on every call
- Real time usage dashboard and cost metering
- Publish to catalog or keep private
Make Your AI Do More
Start with Bird (Omnichannel Communication), then connect any of our 4,700+ other servers whenever your AI needs more. One click, no limits.
- Use this MCP plus 4,700+ others, all in one place
- Add new capabilities to your AI anytime you want
- Every connection is secured and compliant automatically
- Track usage and costs across all your servers
- Works with Claude, ChatGPT, Cursor, and more
- New servers added to the catalog every week
What you can do with this MCP connector
Yo, this Bird (Omnichannel Communication) MCP Server lets your AI client run your whole messaging and CRM stack from one place. You're talking about sending messages across SMS, WhatsApp, and Telegram without switching tabs. You'll track delivery status, manage contacts, and audit conversations just by talking to your agent. Here's the deal with what you can do:
Send Messages Across Channels
Your agent uses send_omnichannel_message to send a message over WhatsApp or Telegram, and it'll use send_sms for a standard text. It automatically handles which channel gets the message, so you don't have to worry about the routing.
Manage Customer Directory
Keep your CRM clean and current. You can use create_contact to add a brand-new contact record, delete_contact to wipe out old entries, or list_contacts to see who's in your book. When you need the full scoop, get_contact_details pulls all the specific info and metadata for any single contact.
Audit Message Delivery Status
You can check the status of specific texts with get_message_details, getting the detailed metadata to see if the message was delivered, rejected, or is still sitting in a buffer. You can also check the entire log of texts you sent with list_messages.
List and Manage Conversations
Want a look at ongoing chats? list_conversations enumerates all active, ongoing chat groups. You can also pull a log of every message you've sent using list_messages.
Check Account Finances
Need to know if you've got money left? get_balance checks your current account balance and usage limits in real time.
How Bird MCP Works
- 1 Subscribe to the server and provide your Bird (MessageBird) Access Key.
- 2 Your AI client invokes a tool (e.g.,
send_smsorlist_contacts) in a natural conversation. - 3 The server executes the API call, returning structured data (e.g., a list of contacts or a confirmation of message dispatch) directly to your client.
The bottom line is that your AI client talks to the server, and the server talks to Bird, giving you the final result without you ever leaving your chat window.
Who Is Bird MCP For?
This is for Ops Engineers, Support Managers, and Growth Marketers who deal with high-volume, multi-channel customer interactions. If your job involves logging into a CRM, then an SMS dashboard, and a separate WhatsApp portal just to keep track of a single customer thread, this server saves you time. You manage the entire communication lifecycle from one place.
Manages a customer's full history. They use the agent to list_conversations and get_contact_details to see where the customer spoke to them—whether it was a chat, an email, or a text—all in one view.
Runs campaigns and audits delivery. They use send_sms and list_messages to send bulk notifications and then check the delivery status to confirm who actually received the message.
Tests communication flows. They use create_contact and get_contact_details to validate new contact data models and test the full dispatch cycle across channels.
What Changes When You Connect
- Audit delivery status without leaving your chat. Use
get_message_detailsto pull carrier-level receipts, verifying if a message failed or was delivered, instead of logging into a separate reporting dashboard. - Maintain clean, current contact data. Use
create_contactorlist_contactsto upsert customer entities directly. This keeps your CRM records accurate without manual data entry. - Handle multi-channel communication from a single prompt. The
send_omnichannel_messagetool routes the message correctly whether the customer prefers WhatsApp or Telegram. - Stay ahead of billing issues.
get_balanceshows your account limits in real time, letting you stop automated outreach before you hit a billing wall. - Keep track of ongoing interactions.
list_conversationsenumerates active chat groups, giving you immediate context on customer threads across all platforms.
Real-World Use Cases
Support Agent Needs Full Context
A customer calls in about an order issue. The agent asks the AI client to check the history. The client runs list_conversations and get_contact_details. This instantly shows the agent that the customer previously messaged them on WhatsApp, allowing the agent to solve the problem without asking the customer to repeat themselves.
Marketing Needs to Re-engage a Lead
A lead hasn't opened an email in a month. The marketer asks the agent to send a follow-up. The client uses send_omnichannel_message to send a targeted message via WhatsApp, confirming the best channel and getting immediate confirmation of dispatch.
Developer Needs to Validate a Flow
A developer needs to test a new SMS notification system. They ask the agent to run the full cycle: create_contact for the test user, then send_sms, and finally get_message_details to confirm the success code and metadata.
Operations Needs to Clean Up Old Data
The team needs to archive old customer records. They use list_contacts to pull a list, identify stale accounts, and then use delete_contact to scrub the data safely, all within the chat interface.
The Tradeoffs
Handling messaging in silos
Trying to send a message by manually copying the contact ID from the CRM dashboard, then logging into the WhatsApp web interface, and finally drafting the message. This process is slow, prone to copy/paste errors, and loses context.
→
Use send_omnichannel_message or send_sms directly through your agent. Your agent handles the channel routing and authentication, keeping the entire action inside your workspace.
Assuming contact data is always fresh
Using an outdated phone number for a campaign because the CRM dashboard hasn't synced the latest details. This results in failed dispatches and lost leads.
→
Always check the details first. Use get_contact_details before running any campaign, or use list_contacts to validate the data set you're working with.
Overloading the system with logging
Running list_contacts and list_messages repeatedly on large datasets just to 'check' everything, which can slow down the client and hit rate limits.
→
Only query what you need. Use list_conversations to get an overview of active threads, or use list_messages with specific date ranges to audit history, rather than pulling everything.
When It Fits, When It Doesn't
Use this server if your core workflow requires linking contact data to message dispatching across multiple channels. You need to know not just who the customer is (get_contact_details), but how they prefer to be contacted, and if the message actually got there (get_message_details).
Don't use this if you only need a simple, single-purpose function—like just checking the balance. For that, a dedicated financial tool is cleaner. If you only need to manage contacts and never send messages, a pure CRM server works. This server is built for the junction point: the moment communication is required.
Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Bird (MessageBird). All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.
VINKIUS INFRASTRUCTURE
Cloud Hosted
Managed infra
V8 Isolated
Sandboxed per request
Zero-Trust Proxy
No stored credentials
DLP Enforced
Policy on every call
GDPR Compliant
EU data residency
Token Compression
~60% cost reduction
Works with Claude, ChatGPT, Cursor, and more
The Model Context Protocol standardizes how applications expose capabilities to LLMs. Instead of operating in isolation, your AI gains direct access to external platforms, live data, and real-world actions through secure, standardized connections.
This server provides 10 capabilities that interface natively with Claude, ChatGPT, Cursor, and any MCP client. No middleware. No custom integration required.
Available Capabilities
Tracking customer communication used to require jumping between four different dashboards.
You have to check the CRM for the contact's current phone number. Then, you open the SMS dashboard to draft the message. Next, you switch to the WhatsApp portal to check the message history. Finally, you cross-reference everything in a spreadsheet to make sure the delivery log matches the contact record. It's a nightmare of tabs and copy/paste.
Now, your agent handles it all. You ask it to 'send a follow-up to Sarah and check if she got it.' The server runs the tools, manages the channel routing, and returns a single, clean confirmation. You get the status, the message ID, and the confirmation, all without leaving your chat window.
Bird MCP Server: Manage messages and contact data.
Previously, sending a message meant remembering to use the right API endpoint for SMS, then another for WhatsApp, and manually handling the unique identifiers for each. You also had to remember to check the balance beforehand.
Now, the system treats messaging as a single, unified action. You don't worry about the channel ID or the API structure; you just tell your agent what you want to say and to whom. That's the difference.
Common Questions About Bird MCP
How do I send a message to WhatsApp using the send_omnichannel_message tool? +
You specify the target channel in your prompt, and the send_omnichannel_message tool handles the routing. You just need the recipient's number and the text content.
What is the difference between list_messages and list_conversations? +
list_messages shows a log of individual, sent SMS messages. list_conversations lists active, ongoing chat groups, giving you context on ongoing customer discussions.
Can I check the contact details using get_contact_details? +
Yes, get_contact_details retrieves the full profile for a single contact. It includes custom attributes and metadata that are essential for accurate messaging.
How do I check my account balance with get_balance? +
Running get_balance gives you a real-time reading of your available funds and usage limits, preventing service interruptions due to unexpected billing.
Do I need to run create_contact before I can send an SMS? +
No. While you can use create_contact to keep data clean, the send_sms tool operates on the provided phone number regardless of whether the contact exists in the CRM.
How do I use `list_contacts` to find a contact's full history? +
The list_contacts tool only provides a list of contacts. You must use get_contact_details to retrieve a specific contact's complete profile and history.
What happens if I try to send a message using `send_sms` to an invalid number? +
The send_sms tool will return a detailed error message, specifying the rejection reason (e.g., invalid format, non-existent number). This allows your agent to handle failed deliveries.
Can I use `send_omnichannel_message` for channels other than WhatsApp or Telegram? +
No. The send_omnichannel_message tool is specifically designed for WhatsApp and Telegram. For SMS, you must use the separate send_sms tool.
Can I send WhatsApp messages through my agent using Bird? +
Yes. Use the dispatch_omnichannel_stream tool by specifying your WhatsApp Channel ID. Your agent will handle the formatting and transmit the text payload directly to your customer's WhatsApp inbox securely.
How do I check why an SMS wasn't delivered? +
The get_sms_metadata tool allows your agent to retrieve the precise delivery status for any Message ID. You'll be able to see if the carrier rejected the message or if it's currently buffered in their network.
Can my agent monitor my account balance to avoid service interruptions? +
Absolutely. Use the get_account_balance tool to retrieve your current funds status. Your agent will report your financial limits, helping you ensure there are enough credits to support your global communication flows.
Use it with your favorite AI tools
Connect this server to Cursor, Claude, VS Code, and more.
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