Can I check the status of a specific support ticket?

Yes! Use the `get_ticket` tool with the Ticket ID. Your agent will fetch the latest status, priority, and requester info directly from BOSSDesk.

How do I find information about a specific asset like a laptop?

Simply ask the agent to `get_asset` and provide the Asset ID or serial number. It will retrieve the technical specifications and assignment details from the BOSSDesk inventory.

Does the integration allow creating a ticket for an employee?

Yes. Use the `create_ticket` tool and provide the employee's email. BOSSDesk will link the new ticket to their existing user profile automatically.

BOSSDesk MCP Server for Google ADK 10 tools — connect in under 2 minutes

Name: BOSSDesk
Availability: InStock
Author: Vinkius

google.github.io/adk-docs/tools/mcp-tools

Built by Vinkius GDPR 10 Tools SDK

Google Agent Development Kit (ADK) is Google's framework for building production AI agents. Add BOSSDesk as an MCP tool provider through Vinkius and your ADK agents can call every tool with full schema introspection.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

python

from google.adk.agents import Agent
from google.adk.tools.mcp_tool import McpToolset
from google.adk.tools.mcp_tool.mcp_session_manager import (
    StreamableHTTPConnectionParams,
)

# Your Vinkius token. get it at cloud.vinkius.com
mcp_tools = McpToolset(
    connection_params=StreamableHTTPConnectionParams(
        url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp",
    )
)

agent = Agent(
    model="gemini-2.5-pro",
    name="bossdesk_agent",
    instruction=(
        "You help users interact with BOSSDesk "
        "using 10 available tools."
    ),
    tools=[mcp_tools],
)

Fully ManagedVinkius Servers

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IAMAccess control

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Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About BOSSDesk MCP Server

Connect your BOSSDesk ITSM account to any AI agent and orchestrate your IT support and asset management workflows through natural conversation.

Google ADK natively supports BOSSDesk as an MCP tool provider. declare Vinkius Edge URL and the framework handles discovery, validation, and execution automatically. Combine 10 tools with Gemini's long-context reasoning for complex multi-tool workflows, with production-ready session management and evaluation built in.

What you can do

Ticket Oversight — List all support tickets and retrieve detailed history and requester metadata.
ITSM Automation — Create and update tickets directly from your workspace to streamline incident reporting.
Asset Management — Query and inspect hardware and software assets, including serial numbers and specifications.
User Coordination — Access your employee directory and individual user profiles managed within the platform.
Location Tracking — List and retrieve details for all physical office or site locations.
Communication — Add public or private notes to tickets to maintain high team engagement.

The BOSSDesk MCP Server exposes 10 tools through the Vinkius. Connect it to Google ADK in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect BOSSDesk to Google ADK via MCP

Follow these steps to integrate the BOSSDesk MCP Server with Google ADK.

Install Google ADK

Run pip install google-adk

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token

Create the agent

Save the code above and integrate into your ADK workflow

Explore tools

The agent will discover 10 tools from BOSSDesk via MCP

Why Use Google ADK with the BOSSDesk MCP Server

Google ADK provides unique advantages when paired with BOSSDesk through the Model Context Protocol.

Google ADK natively supports MCP tool servers. declare a tool provider and the framework handles discovery, validation, and execution

Built on Gemini models, ADK provides long-context reasoning ideal for complex multi-tool workflows with BOSSDesk

Production-ready features like session management, evaluation, and deployment come built-in. not bolted on

Seamless integration with Google Cloud services means you can combine BOSSDesk tools with BigQuery, Vertex AI, and Cloud Functions

BOSSDesk + Google ADK Use Cases

Practical scenarios where Google ADK combined with the BOSSDesk MCP Server delivers measurable value.

Enterprise data agents: ADK agents query BOSSDesk and cross-reference results with internal databases for comprehensive analysis

Multi-modal workflows: combine BOSSDesk tool responses with Gemini's vision and language capabilities in a single agent

Automated compliance checks: schedule ADK agents to query BOSSDesk regularly and flag policy violations or configuration drift

Internal tool platforms: build self-service agent platforms where teams connect their own MCP servers including BOSSDesk

BOSSDesk MCP Tools for Google ADK (10)

These 10 tools become available when you connect BOSSDesk to Google ADK via MCP:

add_ticket_note

Add a comment or note to a ticket

create_ticket

Create a new support ticket

get_asset

Get details of a specific asset

get_ticket

Get details of a specific ticket

get_user

Get details of a specific user

list_assets

List all managed IT assets

list_locations

List all physical locations

list_tickets

List all IT support tickets

list_users

List all system users

update_ticket

Update an existing ticket

Example Prompts for BOSSDesk in Google ADK

Ready-to-use prompts you can give your Google ADK agent to start working with BOSSDesk immediately.

"List all open tickets in BOSSDesk."

"Find the asset with serial number XYZ123."

"Add a note to ticket 102: 'Hardware ordered, waiting for delivery'."

Troubleshooting BOSSDesk MCP Server with Google ADK

Common issues when connecting BOSSDesk to Google ADK through the Vinkius, and how to resolve them.

McpToolset not found

Update: pip install --upgrade google-adk

BOSSDesk + Google ADK FAQ

Common questions about integrating BOSSDesk MCP Server with Google ADK.

How does Google ADK connect to MCP servers?

Import the MCP toolset class and pass the server URL. ADK discovers and registers all tools automatically, making them available to your agent's tool-use loop.

Can ADK agents use multiple MCP servers?

Yes. Declare multiple MCP tool providers in your agent configuration. ADK merges all tool schemas and the agent can call tools from any server in a single turn.

Which Gemini models work best with MCP tools?

Gemini 2.0 Flash and Pro models both support function calling required for MCP tools. Flash is recommended for latency-sensitive use cases, Pro for complex reasoning.