How to Use the Churnkey MCP in Claude

Q: Can I view Churnkey session aggregates in Claude Desktop?

Yes, you can use the getsessionaggregates tool to pull grouped counts directly into your chat. It provides a quick way to monitor volume without opening a separate dashboard.

Manage Churnkey retention workflows directly inside your Claude Desktop app.

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Connect Churnkey MCP to Claude Desktop

Create your Vinkius account to connect Churnkey to Claude Desktop and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Churnkey with Claude Desktop

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Handle cancellation data in Claude Desktop

Pull cancellation session history for any user using `list_customer_retention_history` to see exactly why they left. You can also grab specific session details with `get_retention_session_details` to read through exit survey feedback. This gives you a clear picture of user sentiment without leaving your chat window. Your agent parses these logs to identify trends in your churn patterns.

Update recovery contacts via MCP Server

Modify billing recovery contacts for individual users using `update_billing_contacts` when account details change. If you need to fix records for a larger group, call `bulk_update_billing_contacts` to batch the process. Automating these updates ensures your recovery emails reach the right people every time. It removes the manual work of searching through your billing dashboard.

Automate GDPR compliance with Claude Desktop

Retrieve stored customer data using `get_customer_gdpr_data` to fulfill access requests instantly. When a user demands account removal, trigger `delete_customer_gdpr_data` to wipe their information from the system. These tools let you handle privacy regulations through simple chat commands. You keep your database clean without switching tabs.

Setup guide

Set up Churnkey MCP in Claude Web or Desktop

1

Open Claude Settings

Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.
2

Add Custom Connector

Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL: https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. For OAuth-protected servers, expand Advanced settings to add credentials.
3

Start a conversation

Open a new chat. The Churnkey MCP tools are available immediately — no restart needed.

Endpoint URL

https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

No configuration file needed — paste the URL directly in the Claude web interface.

Available on Free (1 connector), Pro, Max, Team, and Enterprise plans.

Prerequisites

Claude Desktop installed (macOS or Windows)
Active Vinkius subscription with a valid endpoint token

1

Open Claude Desktop Settings

Click the menu icon at the top-left corner, go to Settings → Developer → Edit Config. This opens claude_desktop_config.json in your default text editor.
2

Paste the Churnkey MCP configuration

Copy the JSON snippet on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Restart Claude Desktop

Close and reopen the application. Claude needs a full restart to load new MCPs — refreshing a conversation is not enough.
4

Verify the connection

Open a new conversation. Click the 🔌 icon at the bottom of the message input. You should see tools listed under churnkey-mcp.

json

{
  "mcpServers": {
    "churnkey-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Churnkey. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

Why Choose Vinkius

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Common questions about Churnkey MCP in Claude Desktop

Open your settings and navigate to the developer section to edit your configuration file. Add the server details under the mcpServers key, save the file, and restart the app to start using the tools.

Yes, you can use the `get_session_aggregates` tool to pull grouped counts directly into your chat. It provides a quick way to monitor volume without opening a separate dashboard.

Your customer retention history and contact information are handled via an encrypted connection. The server only processes the specific data points you request through the tool interface.

You can connect this MCP Server using the custom connector feature in the web interface settings. Just paste the endpoint URL to enable tool access for your sessions.

The server only interacts with names, email addresses, and cancellation session logs. All communication happens over a secure channel, and no customer data is cached by the client.

Use it with your favorite AI tools

Connect this server to Cursor, Claude, VS Code, and more.

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