Can I see the health score for a specific account?

Yes! Use the `get_account_success_details` tool with the unique account External ID. The agent will return the churn score, health metrics, and current status from ChurnZero.

How do I check which success playbooks are currently active?

Use the `list_success_playbooks` tool. Your agent will fetch all configured playbooks, allowing you to identify which automation flows are currently running.

Where do I find my ChurnZero App Key?

Log in to ChurnZero, go to the **Admin** section, and look for **Application Keys**. You can generate a new App Key there for API access.

ChurnZero MCP Server for AutoGen 8 tools — connect in under 2 minutes

Name: ChurnZero
Availability: InStock
Author: Vinkius

microsoft.github.io/autogen/docs/tools/mcp-tools

Built by Vinkius GDPR 8 Tools Framework

Microsoft AutoGen enables multi-agent conversations where agents negotiate, delegate, and execute tasks collaboratively. Add ChurnZero as an MCP tool provider through Vinkius and every agent in the group can access live data and take action.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

python

import asyncio
from autogen_agentchat.agents import AssistantAgent
from autogen_ext.tools.mcp import McpWorkbench

async def main():
    # Your Vinkius token. get it at cloud.vinkius.com
    async with McpWorkbench(
        server_params={"url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"},
        transport="streamable_http",
    ) as workbench:
        tools = await workbench.list_tools()
        agent = AssistantAgent(
            name="churnzero_agent",
            tools=tools,
            system_message=(
                "You help users with ChurnZero. "
                "8 tools available."
            ),
        )
        print(f"Agent ready with {len(tools)} tools")

asyncio.run(main())

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V8 IsolateSandboxed

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Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About ChurnZero MCP Server

Connect your ChurnZero account to any AI agent and take full control of your customer success operations through natural conversation. Streamline how you manage account health and retention workflows.

AutoGen enables multi-agent conversations where agents negotiate, delegate, and collaboratively use ChurnZero tools. Connect 8 tools through Vinkius and assign role-based access. a data analyst queries while a reviewer validates, with optional human-in-the-loop approval for sensitive operations.

What you can do

Account Oversight — List and retrieve details for all customer accounts, including churn scores and health metrics natively
Contact Intelligence — Access and monitor customer contact information and interaction history flawlessly
Event Tracking — Log custom customer events and activities to refine health scoring securely
Communication Auditing — List and review messages and automated communications sent to customers flawlessly
Success Logistics — Monitor active playbooks and customer success journeys in real-time
Alert Visibility — Access and review active success alerts to identify accounts needing immediate attention directly within your workspace

The ChurnZero MCP Server exposes 8 tools through the Vinkius. Connect it to AutoGen in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect ChurnZero to AutoGen via MCP

Follow these steps to integrate the ChurnZero MCP Server with AutoGen.

Install AutoGen

Run pip install "autogen-ext[mcp]"

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token

Integrate into workflow

Use the agent in your AutoGen multi-agent orchestration

Explore tools

The workbench discovers 8 tools from ChurnZero automatically

Why Use AutoGen with the ChurnZero MCP Server

AutoGen provides unique advantages when paired with ChurnZero through the Model Context Protocol.

Multi-agent conversations: multiple AutoGen agents discuss, delegate, and collaboratively use ChurnZero tools to solve complex tasks

Role-based architecture lets you assign ChurnZero tool access to specific agents. a data analyst queries while a reviewer validates

Human-in-the-loop support: agents can pause for human approval before executing sensitive ChurnZero tool calls

Code execution sandbox: AutoGen agents can write and run code that processes ChurnZero tool responses in an isolated environment

ChurnZero + AutoGen Use Cases

Practical scenarios where AutoGen combined with the ChurnZero MCP Server delivers measurable value.

Collaborative analysis: one agent queries ChurnZero while another validates results and a third generates the final report

Automated review pipelines: a researcher agent fetches data from ChurnZero, a critic agent evaluates quality, and a writer produces the output

Interactive planning: agents negotiate task allocation using ChurnZero data to make informed decisions about resource distribution

Code generation with live data: an AutoGen coder agent writes scripts that process ChurnZero responses in a sandboxed execution environment

ChurnZero MCP Tools for AutoGen (8)

These 8 tools become available when you connect ChurnZero to AutoGen via MCP:

get_account_success_details

Get detailed information for a specific account

list_churnzero_accounts

List all customer accounts

list_churnzero_alerts

List active customer success alerts

list_churnzero_contacts

List all customer contacts

list_customer_journeys

List active customer success journeys

list_customer_messages

List messages and communications sent to customers

list_success_playbooks

List active customer success playbooks

track_account_event

Track a customer event or activity

Example Prompts for ChurnZero in AutoGen

Ready-to-use prompts you can give your AutoGen agent to start working with ChurnZero immediately.

"Show me the accounts with the highest churn risk."

"What are the latest customer success alerts?"

"Track a 'Feature Training Completed' event for account 'ACME-123'."

Troubleshooting ChurnZero MCP Server with AutoGen

Common issues when connecting ChurnZero to AutoGen through the Vinkius, and how to resolve them.

McpWorkbench not found

Install: pip install "autogen-ext[mcp]"

ChurnZero + AutoGen FAQ

Common questions about integrating ChurnZero MCP Server with AutoGen.

How does AutoGen connect to MCP servers?

Create an MCP tool adapter and assign it to one or more agents in the group chat. AutoGen agents can then call ChurnZero tools during their conversation turns.

Can different agents have different MCP tool access?

Yes. AutoGen's role-based architecture lets you assign specific MCP tools to specific agents, so a querying agent has different capabilities than a reviewing agent.