Ele.me Open Platform / 饿了么 MCP. Manage order lifecycle, shop status, and delivery tracking.
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Ele.me Open Platform / 饿了么 MCP Server. Connect to China's major food delivery network to manage entire merchant operations via your AI agent.
Use the platform to get shop metadata, confirm incoming orders, cancel orders, manage product categories, and track real-time delivery status.
It acts as a single source for running a full-scale delivery business process through natural conversation.
What your AI agents can do
Cancel order
Cancels a specific order record.
Close shop
Sets the shop status to closed.
Confirm order
Confirms a received order.
Open or close a shop, and retrieve its core metadata like rating and location.
Confirm new orders, pull detailed order records, or cancel orders with a specified reason.
Check the current state and location of a courier for any specific order.
List and browse all available product categories for a given shop.
Retrieve specific order comments and analyze user ratings for service quality.
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Ele.me Open Platform / 饿了么 MCP Server: 10 Tools for Delivery Management
These 10 tools let your AI agent handle the entire order lifecycle, from initial shop status checks to final delivery tracking.
019d8433cancel order
Cancels a specific order record.
019d8433close shop
Sets the shop status to closed.
019d8433confirm order
Confirms a received order.
019d8433get order comments
Retrieves user comments related to a specific order.
019d8433get order detail
Gets comprehensive details for a specific order.
019d8433get shop info
Retrieves the core metadata for a shop.
019d8433list recent orders
Lists the most recently placed orders.
019d8433list shop categories
Retrieves a list of product categories available at a shop.
019d8433open shop
Sets the shop status to open.
019d8433track delivery
Tracks the real-time delivery status of an order.
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What you can do with this MCP connector
Ele.me Open Platform - Manage Food Orders & Shops
This server plugs your AI client right into Ele.me, China's major food delivery network. You'll use it to run a full-scale delivery business process just by talking to your agent. You can manage everything from setting up the shop to handling every order, all without touching a complex merchant portal.
Manage Shop Status
Your agent lets you control the shop's operational status. You can use open_shop to switch the store to open, close_shop to shut it down, and get_shop_info pulls the shop's core metadata, like its rating and location. You can also check out all the product categories with list_shop_categories.
Handle Incoming Orders
When orders come in, your agent handles the process. You can use confirm_order to accept a new order, or get_order_detail to pull all the deep details for a specific order. If something goes wrong, cancel_order lets you cancel it, and you'll specify the reason why. You can also see what customers are saying about an order by calling get_order_comments and listing the most recent orders using list_recent_orders.
Track Delivery Progress
Need to know where the food is? track_delivery gives you the real-time status and location of any courier on an order.
Audit Customer Feedback
Your agent lets you review customer sentiment. You can grab specific order comments using get_order_comments and analyze user ratings for service quality.
How Ele.me Open Platform / 饿了么 MCP Works
- 1 Subscribe to the server and provide your Ele.me App Key, App Secret, and Access Token.
- 2 Ask your AI agent to perform an action (e.g., 'Confirm the new order for ORD_123').
- 3 The agent runs the necessary tool, and you receive a structured update on the shop status, order confirmation, or delivery tracking.
The bottom line is, your AI agent executes multi-step merchant workflows using a single, conversational prompt.
Who Is Ele.me Open Platform / 饿了么 MCP For?
Restaurant owners, retail operations managers, and e-commerce developers. If your business relies on high-volume, real-time order flow and logistics, this server gives your AI agent the digital control panel it needs. It lets you manage everything—from opening a shop to tracking a delivery—without ever leaving your AI workspace.
Uses the agent to confirm new orders or change the shop status (open/close) based on staffing levels, handling the workflow via natural language.
Monitors delivery efficiency by tracking multiple orders and auditing user comments across different service points.
Integrates professional food delivery APIs into custom AI applications, building complex, automated order fulfillment pipelines.
What Changes When You Connect
- Manage shop status instantly. Instead of logging into a separate merchant portal, you use
open_shoporclose_shopto update the shop's availability in a single command. - Handle order flow without clicking. You can
confirm_ordernew incoming orders or usecancel_orderwith a reason, all guided by natural conversation. - Full visibility on logistics. The
track_deliverytool gives you the current state and location of the courier for any order, letting you give accurate updates to customers. - Audit performance easily. Use
get_order_commentsto pull user feedback andget_order_detailto analyze specific orders, making service quality checks fast. - Maintain inventory visibility. The
list_shop_categoriestool lets you browse menu availability and product structures for a shop, keeping your data current. - Get shop metadata fast.
get_shop_inforetrieves critical shop details (rating, address, status) immediately, providing context for any other order management task.
Real-World Use Cases
The Shop Needs to Close Early
The kitchen is overwhelmed and must pause accepting orders. Instead of manually updating the merchant center, the ops agent simply runs close_shop. This immediately updates the shop status, preventing new orders from coming in until the agent runs open_shop.
Investigating a Customer Complaint
A customer complains about a specific item in an old order. The agent uses get_order_detail to get the full item list, then runs get_order_comments to find the specific feedback. This combines two tools to resolve a complex, multi-step inquiry.
Processing a Batch of New Orders
A rush of new orders arrives. The agent uses list_recent_orders to see the queue, then cycles through the list, running confirm_order for every order that needs processing. This automates the manual confirmation process.
Tracking a Missing Delivery
A customer calls, saying their order is late. The agent runs track_delivery immediately. If the status is 'Delayed' or 'Stuck', the agent can escalate the issue or provide an accurate ETA without needing manual tracking screenshots.
The Tradeoffs
Manually Checking Shop Status
Logging into the merchant portal, navigating to the 'Shop Settings' tab, and manually flipping the 'Online/Offline' switch. This takes 3-5 clicks and requires remembering which portal you're in.
→
Use the close_shop or open_shop tool. Your agent executes the status change with a single command, keeping the entire workflow inside the AI chat window.
Listing Orders in Batches
Trying to remember the ID of the last five orders or opening a separate tab just to check the list of recent orders.
→
Run list_recent_orders to get a structured list of IDs and details. If you need a deep dive, follow up with get_order_detail for a specific ID.
Finding Product Info
Guessing what products are available or having to consult a separate menu PDF just to know what categories exist.
→
Run list_shop_categories to pull the current, accurate list of product categories directly into the chat, making inventory checking part of the conversation.
When It Fits, When It Doesn't
Use this if your core problem is managing multi-step, time-sensitive e-commerce workflows (e.g., order confirmation, status changes, logistics tracking). This server is designed to replace clicking through separate merchant portals. Don't use it if you only need to view static data (like a historical sales report); for that, a database connection is better. If you need to build a highly complex, custom business logic layer that combines data from multiple disparate sources (e.g., Ele.me + internal CRM), you'll need to build a middleware on top of the tools. The tools themselves are for direct, transactional API execution.
Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Ele.me Open Platform / 饿了么. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.
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Works with Claude, ChatGPT, Cursor, and more
The Model Context Protocol standardizes how applications expose capabilities to LLMs. Instead of operating in isolation, your AI gains direct access to external platforms, live data, and real-world actions through secure, standardized connections.
This server provides 10 capabilities that interface natively with Claude, ChatGPT, Cursor, and any MCP client. No middleware. No custom integration required.
Available Capabilities
Managing a Food Delivery Shop Shouldn't Require 10 Tabs
Right now, running a busy kitchen means jumping between five different systems: the order intake dashboard, the shop settings page, the product catalog, the delivery map, and the customer feedback portal. You copy order IDs, switch tabs, and manually check if the shop is open before confirming anything.
With the Ele.me Open Platform / 饿了么 MCP Server, your agent handles the complexity. You simply ask, 'Check the status of order ORD_123 and confirm it if it's ready.' The agent runs `get_order_detail` and `confirm_order` in sequence, giving you a single, authoritative answer.
Ele.me Open Platform / 饿了么 MCP Server: Track Delivery Status
You used to wait for a dispatcher call, track the order manually on a map, and guess when the food would arrive. Now, the agent runs `track_delivery` and gives you the real-time status, including the last known location and expected time.
The process is direct. You ask for the status, and you get the data. There's no guesswork, no phone calls, and no manual tracking required. It just works.
Common Questions About Ele.me Open Platform / 饿了么 MCP
How do I use the `get_shop_info` tool? +
You provide the shop ID to the agent, and it returns the shop's metadata (rating, location, status). This tool gives you the basic profile needed before handling any order.
What is the difference between `get_order_detail` and `list_recent_orders`? +
list_recent_orders gives a summary list of many orders. get_order_detail requires a specific order ID and gives every single piece of data about that one order.
Can I cancel an order using `cancel_order`? +
Yes. The cancel_order tool allows you to cancel an order and requires you to specify the cancellation reason, ensuring an audit trail.
Does `list_shop_categories` cover inventory? +
It lists the shop's product categories. This is helpful for seeing what the merchant sells, but it is not a live inventory count.
How do I know if the shop is operational? +
Run get_shop_info or use the open_shop and close_shop tools. The shop's status is always available through these functions.
How do I track the current status of a delivery using `track_delivery`? +
The track_delivery tool reports the real-time state of the order. It gives you the courier's location, current status (e.g., 'In Transit'), and the distance remaining to the destination.
What happens if I try to cancel an order with `cancel_order`? +
The cancel_order tool sends a cancellation request and requires specific remarks for documentation. You must include the order ID and the reason for cancellation to complete the action.
Is there a way to manage shop status using the platform? Which tool handles this? +
Yes, you use open_shop and close_shop for status changes. Calling close_shop immediately sets the shop status to closed, while open_shop returns it to active.
How do I find my Ele.me App Key and Secret? +
Log in to the Ele.me Open Platform, register your application, and you will find your App Key and App Secret in the application details overview.
How do I get an Access Token? +
Ele.me uses OAuth2. You must perform the authorization flow (linking your merchant account to your application) to generate an access token. This token must be provided in the credentials for this server.
Can I cancel orders through the agent? +
Yes! Use the cancel_order tool with the specific order ID and a valid reason code. Note that order cancellation usually requires justification and may be subject to merchant policies.
Use it with your favorite AI tools
Connect this server to Cursor, Claude, VS Code, and more.
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