How do I get an API Key for Freshcaller?

Log in to Freshcaller, click on your Profile Icon, then go to Profile Settings to find your API Key.

Where do I find my Freshcaller Domain?

Your domain is the subdomain in your Freshcaller URL (e.g. if your URL is 'acme.freshcaller.com', your domain is 'acme').

Can I listen to call recordings through the agent?

Yes! Use the 'get_call_recording' tool and provide the Call ID. The agent will return a secure link to the recording file.

Is it possible to see which agents are currently available?

Yes, the 'list_agents' tool retrieves all users in your account along with their current status and metadata.

Freshcaller MCP Server for OpenAI Agents SDK 12 tools — connect in under 2 minutes

Name: Freshcaller
Availability: InStock
Author: Vinkius

openai.github.io/openai-agents-python/mcp

Built by Vinkius GDPR 12 Tools SDK

The OpenAI Agents SDK enables production-grade agent workflows in Python. Connect Freshcaller through Vinkius and your agents gain typed, auto-discovered tools with built-in guardrails. no manual schema definitions required.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

python

import asyncio
from agents import Agent, Runner
from agents.mcp import MCPServerStreamableHttp

async def main():
    # Your Vinkius token. get it at cloud.vinkius.com
    async with MCPServerStreamableHttp(
        url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    ) as mcp_server:

        agent = Agent(
            name="Freshcaller Assistant",
            instructions=(
                "You help users interact with Freshcaller. "
                "You have access to 12 tools."
            ),
            mcp_servers=[mcp_server],
        )

        result = await Runner.run(
            agent, "List all available tools from Freshcaller"
        )
        print(result.final_output)

asyncio.run(main())

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Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Freshcaller MCP Server

Connect your Freshcaller (now Freshdesk Contact Center) account to any AI agent to automate your cloud telephony and contact center management through the Model Context Protocol (MCP). Freshcaller is a modern phone system that enables teams to handle customer calls across the globe with zero hardware. This MCP server enables you to track call logs, monitor agent performance, and retrieve recording links directly through natural conversation.

The OpenAI Agents SDK auto-discovers all 12 tools from Freshcaller through native MCP integration. Build agents with built-in guardrails, tracing, and handoff patterns. chain multiple agents where one queries Freshcaller, another analyzes results, and a third generates reports, all orchestrated through Vinkius.

Key Features

Call Oversight — List all inbound and outbound calls, fetch detailed metadata including duration and status, and monitor recent activity instantly.
Agent Management — Access your database of users and agents to maintain full context of who is online and handling calls.
Team Coordination — List configured agent teams and retrieve metadata for specific groups to optimize your routing.
Recording Retrieval — Get direct links to call recordings for quality assurance and training purposes directly from your chat interface.
Performance Metrics — Access real-time account metrics to understand call volumes and service levels across your organization.
Number Inventory — List owned phone numbers and search for new available numbers to scale your global presence.
Data Export — Monitor initiated export jobs to ensure your historical data is ready for deep analysis.

The Freshcaller MCP Server exposes 12 tools through the Vinkius. Connect it to OpenAI Agents SDK in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect Freshcaller to OpenAI Agents SDK via MCP

Follow these steps to integrate the Freshcaller MCP Server with OpenAI Agents SDK.

Install the SDK

Run pip install openai-agents in your Python environment

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token from cloud.vinkius.com

Run the script

Save the code above and run it: python agent.py

Explore tools

The agent will automatically discover 12 tools from Freshcaller

Why Use OpenAI Agents SDK with the Freshcaller MCP Server

OpenAI Agents SDK provides unique advantages when paired with Freshcaller through the Model Context Protocol.

Native MCP integration via `MCPServerSse`, pass the URL and the SDK auto-discovers all tools with full type safety

Built-in guardrails, tracing, and handoff patterns let you build production-grade agents without reinventing safety infrastructure

Lightweight and composable: chain multiple agents and MCP servers in a single pipeline with minimal boilerplate

First-party OpenAI support ensures optimal compatibility with GPT models for tool calling and structured output

Freshcaller + OpenAI Agents SDK Use Cases

Practical scenarios where OpenAI Agents SDK combined with the Freshcaller MCP Server delivers measurable value.

Automated workflows: build agents that query Freshcaller, process the data, and trigger follow-up actions autonomously

Multi-agent orchestration: create specialist agents. one queries Freshcaller, another analyzes results, a third generates reports

Data enrichment pipelines: stream data through Freshcaller tools and transform it with OpenAI models in a single async loop

Customer support bots: agents query Freshcaller to resolve tickets, look up records, and update statuses without human intervention

Freshcaller MCP Tools for OpenAI Agents SDK (12)

These 12 tools become available when you connect Freshcaller to OpenAI Agents SDK via MCP:

get_agent_details

Get agent metadata

get_call_details

Get call metadata

get_call_recording

Get recording link

get_export_status

Check export job

get_team_details

Get team metadata

list_account_metrics

Get call center metrics

list_agent_teams

List agent teams

list_agents

List call center agents

list_buyable_numbers

Search for phone numbers

list_calls

List recent phone calls

list_export_jobs

List data exports

list_my_numbers

List owned phone numbers

Example Prompts for Freshcaller in OpenAI Agents SDK

Ready-to-use prompts you can give your OpenAI Agents SDK agent to start working with Freshcaller immediately.

"List my 5 most recent calls and their duration."

"Show me the status of all agents in my support team."

"Get the recording link for call 'call_abc123'."

Troubleshooting Freshcaller MCP Server with OpenAI Agents SDK

Common issues when connecting Freshcaller to OpenAI Agents SDK through the Vinkius, and how to resolve them.

MCPServerStreamableHttp not found

Ensure you have the latest version: pip install --upgrade openai-agents

Agent not calling tools

Make sure your prompt explicitly references the task the tools can help with.

Freshcaller + OpenAI Agents SDK FAQ

Common questions about integrating Freshcaller MCP Server with OpenAI Agents SDK.

How does the OpenAI Agents SDK connect to MCP?

Use MCPServerSse(url=...) to create a server connection. The SDK auto-discovers all tools and makes them available to your agent with full type information.