How do I get my Intercom Access Token?

Go to the **Intercom Developer Hub** at **app.intercom.com/a/developer-hub/**. Click **New app**, give it a name, and select the workspace to install it in. Once created, click on your app, then navigate to **Authentication** in the left sidebar. Your **Access Token** will be displayed on this page. Configure the required permissions (scopes) — such as Read/Write People, Conversations, or Companies — and click **Save**. Copy the token and paste it below.

Can I look up a customer's full conversation history instantly?

Yes. Just ask your AI agent 'Show me all conversations with john@acme.com' and it retrieves every conversation — open, closed, and snoozed — including message content, agent assignments, tags, and resolution times. Perfect for getting full context before a customer call.

Can I track support team performance metrics?

Yes. Your AI agent can pull conversation counts, average response times, resolution rates, and open ticket volumes — giving managers instant visibility into team workload and SLA compliance without building custom reports or opening the Intercom analytics dashboard.

Is my customer data secure?

Your Access Token is a private app token that only accesses data in your own Intercom workspace. It respects your workspace's permission model — the token only has access to the scopes you explicitly grant. All API calls are made over HTTPS, and the token is never shared with third parties.

Intercom MCP Server for AutoGen 10 tools — connect in under 2 minutes

Name: Intercom
Availability: InStock
Author: Vinkius

microsoft.github.io/autogen/docs/tools/mcp-tools

Built by Vinkius GDPR 10 Tools Framework

Microsoft AutoGen enables multi-agent conversations where agents negotiate, delegate, and execute tasks collaboratively. Add Intercom as an MCP tool provider through the Vinkius and every agent in the group can access live data and take action.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

python

import asyncio
from autogen_agentchat.agents import AssistantAgent
from autogen_ext.tools.mcp import McpWorkbench

async def main():
    # Your Vinkius token — get it at cloud.vinkius.com
    async with McpWorkbench(
        server_params={"url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"},
        transport="streamable_http",
    ) as workbench:
        tools = await workbench.list_tools()
        agent = AssistantAgent(
            name="intercom_agent",
            tools=tools,
            system_message=(
                "You help users with Intercom. "
                "10 tools available."
            ),
        )
        print(f"Agent ready with {len(tools)} tools")

asyncio.run(main())

Fully ManagedVinkius Servers

60%Token savings

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IAMAccess control

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Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Intercom MCP Server

Connect Intercom to your AI agent and manage your customer communications and support operations conversationally.

AutoGen enables multi-agent conversations where agents negotiate, delegate, and collaboratively use Intercom tools. Connect 10 tools through the Vinkius and assign role-based access — a data analyst queries while a reviewer validates, with optional human-in-the-loop approval for sensitive operations.

What you can do

Conversation Management — List, search, and manage customer conversations with status, assignment, and SLA data.
Contact Search — Query your customer database by email, name, company, or custom attributes to find specific users.
Company Data — Retrieve company profiles, plan information, and aggregate usage metrics.
Support Analytics — Pull conversation counts, response times, and resolution metrics for team performance reviews.

The Intercom MCP Server exposes 10 tools through the Vinkius. Connect it to AutoGen in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect Intercom to AutoGen via MCP

Follow these steps to integrate the Intercom MCP Server with AutoGen.

Install AutoGen

Run pip install "autogen-ext[mcp]"

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token

Integrate into workflow

Use the agent in your AutoGen multi-agent orchestration

Explore tools

The workbench discovers 10 tools from Intercom automatically

Why Use AutoGen with the Intercom MCP Server

AutoGen provides unique advantages when paired with Intercom through the Model Context Protocol.

Multi-agent conversations: multiple AutoGen agents discuss, delegate, and collaboratively use Intercom tools to solve complex tasks

Role-based architecture lets you assign Intercom tool access to specific agents — a data analyst queries while a reviewer validates

Human-in-the-loop support: agents can pause for human approval before executing sensitive Intercom tool calls

Code execution sandbox: AutoGen agents can write and run code that processes Intercom tool responses in an isolated environment

Intercom + AutoGen Use Cases

Practical scenarios where AutoGen combined with the Intercom MCP Server delivers measurable value.

Collaborative analysis: one agent queries Intercom while another validates results and a third generates the final report

Automated review pipelines: a researcher agent fetches data from Intercom, a critic agent evaluates quality, and a writer produces the output

Interactive planning: agents negotiate task allocation using Intercom data to make informed decisions about resource distribution

Code generation with live data: an AutoGen coder agent writes scripts that process Intercom responses in a sandboxed execution environment

Intercom MCP Tools for AutoGen (10)

These 10 tools become available when you connect Intercom to AutoGen via MCP:

get_contact

Get contact details

get_conversation

Get conversation thread

list_admins

List team members

list_articles

List help center articles

list_companies

List all companies

list_contacts

List all contacts/leads

list_conversations

List all conversations

list_tags

List all tags

reply_to_conversation

Reply to a conversation

search_contacts

Search contacts by criteria

Example Prompts for Intercom in AutoGen

Ready-to-use prompts you can give your AutoGen agent to start working with Intercom immediately.

"Find the contact record for sarah@startup.io."

"How many open conversations do we have right now?"

"List all companies on our Enterprise plan."

Troubleshooting Intercom MCP Server with AutoGen

Common issues when connecting Intercom to AutoGen through the Vinkius, and how to resolve them.

McpWorkbench not found

Install: pip install "autogen-ext[mcp]"

Intercom + AutoGen FAQ

Common questions about integrating Intercom MCP Server with AutoGen.

How does AutoGen connect to MCP servers?

Create an MCP tool adapter and assign it to one or more agents in the group chat. AutoGen agents can then call Intercom tools during their conversation turns.

Can different agents have different MCP tool access?

Yes. AutoGen's role-based architecture lets you assign specific MCP tools to specific agents, so a querying agent has different capabilities than a reviewing agent.