How do I get my Intercom Access Token?

Go to the **Intercom Developer Hub** at **app.intercom.com/a/developer-hub/**. Click **New app**, give it a name, and select the workspace to install it in. Once created, click on your app, then navigate to **Authentication** in the left sidebar. Your **Access Token** will be displayed on this page. Configure the required permissions (scopes) — such as Read/Write People, Conversations, or Companies — and click **Save**. Copy the token and paste it below.

Can I look up a customer's full conversation history instantly?

Yes. Just ask your AI agent 'Show me all conversations with john@acme.com' and it retrieves every conversation — open, closed, and snoozed — including message content, agent assignments, tags, and resolution times. Perfect for getting full context before a customer call.

Can I track support team performance metrics?

Yes. Your AI agent can pull conversation counts, average response times, resolution rates, and open ticket volumes — giving managers instant visibility into team workload and SLA compliance without building custom reports or opening the Intercom analytics dashboard.

Is my customer data secure?

Your Access Token is a private app token that only accesses data in your own Intercom workspace. It respects your workspace's permission model — the token only has access to the scopes you explicitly grant. All API calls are made over HTTPS, and the token is never shared with third parties.

Intercom MCP Server for Claude Code 10 tools — connect in under 2 minutes

Name: Intercom
Availability: InStock
Author: Vinkius

docs.anthropic.com/en/docs/claude-code

Built by Vinkius GDPR 10 Tools CLI

Claude Code is Anthropic's agentic CLI for terminal-first development. Add Intercom as an MCP server in one command and Claude Code will discover every tool at runtime — ideal for automation pipelines, CI/CD integration, and headless workflows via the Vinkius.

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ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

RecommendedModern Approach — Zero Configuration

Vinkius Desktop App

The modern way to manage MCP Servers — no config files, no terminal commands. Install Intercom and 2,500+ MCP Servers from a single visual interface.

Download Free Open SourceNo signup required

Classic Setup·bash

# Your Vinkius token — get it at cloud.vinkius.com
claude mcp add intercom --transport http "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Intercom MCP Server

Connect Intercom to your AI agent and manage your customer communications and support operations conversationally.

Claude Code registers Intercom as an MCP server in a single terminal command. Once connected, Claude Code discovers all 10 tools at runtime and can call them headlessly — ideal for CI/CD pipelines, cron jobs, and automated workflows where Intercom data drives decisions without human intervention.

What you can do

Conversation Management — List, search, and manage customer conversations with status, assignment, and SLA data.
Contact Search — Query your customer database by email, name, company, or custom attributes to find specific users.
Company Data — Retrieve company profiles, plan information, and aggregate usage metrics.
Support Analytics — Pull conversation counts, response times, and resolution metrics for team performance reviews.

The Intercom MCP Server exposes 10 tools through the Vinkius. Connect it to Claude Code in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect Intercom to Claude Code via MCP

Follow these steps to integrate the Intercom MCP Server with Claude Code.

Install Claude Code

Run npm install -g @anthropic-ai/claude-code if not already installed

Add the MCP Server

Run the command above in your terminal

Verify the connection

Run claude mcp to list connected servers, or type /mcp inside a session

Start using Intercom

Ask Claude: "Using Intercom, show me..." — 10 tools are ready

Why Use Claude Code with the Intercom MCP Server

Claude Code provides unique advantages when paired with Intercom through the Model Context Protocol.

Single-command setup: `claude mcp add` registers the server instantly — no config files to edit or applications to restart

Terminal-native workflow means MCP tools integrate seamlessly into shell scripts, CI/CD pipelines, and automated DevOps tasks

Claude Code runs headlessly, enabling unattended batch processing using Intercom tools in cron jobs or deployment scripts

Built by the same team that created the MCP protocol, ensuring first-class compatibility and the fastest adoption of new protocol features

Intercom + Claude Code Use Cases

Practical scenarios where Claude Code combined with the Intercom MCP Server delivers measurable value.

CI/CD integration: embed Intercom tool calls in your deployment pipeline to validate configurations or fetch secrets before shipping

Headless batch processing: schedule Claude Code to query Intercom nightly and generate reports without human intervention

Shell scripting: pipe Intercom outputs into other CLI tools for data transformation, filtering, and aggregation

Infrastructure monitoring: run Claude Code in a cron job to query Intercom status endpoints and alert on anomalies

Intercom MCP Tools for Claude Code (10)

These 10 tools become available when you connect Intercom to Claude Code via MCP:

get_contact

Get contact details

get_conversation

Get conversation thread

list_admins

List team members

list_articles

List help center articles

list_companies

List all companies

list_contacts

List all contacts/leads

list_conversations

List all conversations

list_tags

List all tags

reply_to_conversation

Reply to a conversation

search_contacts

Search contacts by criteria

Example Prompts for Intercom in Claude Code

Ready-to-use prompts you can give your Claude Code agent to start working with Intercom immediately.

"Find the contact record for sarah@startup.io."

"How many open conversations do we have right now?"

"List all companies on our Enterprise plan."

Troubleshooting Intercom MCP Server with Claude Code

Common issues when connecting Intercom to Claude Code through the Vinkius, and how to resolve them.

Command not found: claude

Ensure Claude Code is installed globally: npm install -g @anthropic-ai/claude-code

Connection timeout

Check your internet connection and verify the Edge URL is reachable

Intercom + Claude Code FAQ

Common questions about integrating Intercom MCP Server with Claude Code.

How do I add an MCP server to Claude Code?

Run claude mcp add --transport http "" in your terminal. Claude Code registers the server and discovers all tools immediately.

Can Claude Code run MCP tools in headless mode?

Yes. Claude Code supports non-interactive execution, making it ideal for scripts, cron jobs, and CI/CD pipelines that need MCP tool access.

How do I list all connected MCP servers?

Run claude mcp in your terminal to see all registered servers and their status, or type /mcp inside an active Claude Code session.

Connect Intercom with your favorite client

Step-by-step setup guides for every MCP-compatible client and framework:

Claude DesktopIDE

Anthropic's native desktop app for Claude with built-in MCP support.

CursorIDE

AI-first code editor with integrated LLM-powered coding assistance.

VS Code CopilotIDE

GitHub Copilot in VS Code with Agent mode and MCP support.

WindsurfIDE

Purpose-built IDE for agentic AI coding workflows.

ClineIDE

Autonomous AI coding agent that runs inside VS Code.

Claude CodeCLI

Anthropic's agentic CLI for terminal-first development.

OpenAI Agents SDKSDK

Python SDK for building production-grade OpenAI agent workflows.

Google ADKSDK

Google's framework for building production AI agents.

Pydantic AISDK

Type-safe agent development for Python with first-class MCP support.

Vercel AI SDKSDK

TypeScript toolkit for building AI-powered web applications.

Mastra AISDK

TypeScript-native agent framework for modern web stacks.

CrewAIFramework

Python framework for orchestrating collaborative AI agent crews.

LangChainFramework

Leading Python framework for composable LLM applications.

LlamaIndexFramework

Data-aware AI agent framework for structured and unstructured sources.

AutoGenFramework

Microsoft's framework for multi-agent collaborative conversations.

Connect Intercom to Claude Code

Get your token, paste the configuration, and start using 10 tools in under 2 minutes. No API key management needed.

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