Jira Service Management (JSM) MCP Server
Manage service desks, customer requests, and queues via Jira JSM API.
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What is the Jira Service Management MCP Server?
The Jira Service Management MCP Server gives AI agents like Claude, ChatGPT, and Cursor direct access to Jira Service Management via 10 tools. Manage service desks, customer requests, and queues via Jira JSM API. Powered by the Vinkius - no API keys, no infrastructure, connect in under 2 minutes.
Built-in capabilities (10)
Tools for your AI Agents to operate Jira Service Management
Ask your AI agent "List all active service desks in JSM." and get the answer without opening a single dashboard. With 10 tools connected to real Jira Service Management data, your agents reason over live information, cross-reference it with other MCP servers, and deliver insights you would spend hours assembling manually.
Works with Claude, ChatGPT, Cursor, and any MCP-compatible client. Powered by the Vinkius - your credentials never touch the AI model, every request is auditable. Connect in under two minutes.
Why teams choose Vinkius
One subscription gives you access to thousands of MCP servers - and you can deploy your own to the Vinkius Edge. Your AI agents only access the data you authorize, with DLP that blocks sensitive information from ever reaching the model, kill switch for instant shutdown, and up to 60% token savings. Enterprise-grade infrastructure and security, zero maintenance.
Build your own MCP Server with our secure development framework →Vinkius works with every AI agent you already use
…and any MCP-compatible client
Jira Service Management (JSM) MCP Server capabilities
10 toolsUse for system health monitoring. Retrieves system information for the JSM instance
g., "SD-123") or ID. Returns full descriptions, participants, and custom field values. Use this for deep investigation of a specific customer inquiry. Retrieves details for a specific customer request
Returns project information and branding details. Useful for understanding the configuration of a specific support portal. Retrieves details for a specific service desk
Useful for identifying support recipients and their account details. Lists all customers for a specific service desk
Essential for identifying available documentation that might help resolve common customer issues. Lists all knowledge base articles for a specific service desk
Useful for understanding which business entities are being supported and grouping support data by customer. Lists all organizations in JSM
g., "All Open", "Unassigned") defined for a service desk. Useful for understanding how tickets are triaged and identifying backlog counts. Lists all queues for a specific service desk
g., "IT Help", "Hardware Request") available in a portal. Useful for understanding the service catalog of a specific team. Lists all request types for a specific service desk
Includes request keys, summaries, and current status. Essential for monitoring the support queue and identifying urgent issues. Lists all customer requests
Returns project keys, names, and IDs. Use this to identify the service desk ID before querying requests or queues. Lists all service desks
What the Jira Service Management (JSM) MCP Server unlocks
Empower your AI agents with Jira Service Management's leading ITSM platform. This MCP server allows you to list service desks, retrieve customer requests, manage organizations and queues, and access knowledge base articles directly through the Jira JSM API. Ideal for automating IT support and service delivery workflows.
Frequently asked questions about the Jira Service Management (JSM) MCP Server
How do I get Jira JSM API credentials?
You need your Jira instance domain (e.g., acme.atlassian.net), your account email, and an API Token. You can generate an API Token in your Atlassian Account Settings under Security > API Token.
Can I see requests from all service desks?
The list_requests tool allows you to retrieve customer requests across your Jira Service Management instance, subject to your account permissions.
Are knowledge base articles supported?
Yes, you can list knowledge base articles for a specific service desk using the list_knowledge_bases tool.
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Connect Jira Service Management (JSM) with your favorite client
Step-by-step setup guides for every MCP-compatible client and framework:
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Give your AI agents the power of Jira Service Management MCP Server
Production-grade Jira Service Management (JSM) MCP Server. Verified, monitored, and maintained by Vinkius. Ready for your AI agents — connect and start using immediately.