Can I see all the messages in a specific ticket via AI?

Yes! Use the `list_messages` tool and provide the Ticket ID. Your agent will retrieve the full conversation history, including both customer messages and internal notes.

How do I add an internal note to a ticket that the customer won't see?

Use the `send_message` action. Provide the Ticket ID and your text, and set the `internal` parameter to 'true'. This will log the message as a private note for your team.

Is it possible to list all communication channels like WhatsApp and Email?

Absolutely. Use the `list_channels` query. The agent will retrieve all your active integrations, helping you identify which Channel ID to use when creating new tickets.

INSTANT PLUG AND PLAY

Trengo MCP Server for WindsurfGive Windsurf instant access to 12 tools to Create Ticket, Create Webhook, Get Account Profile, and more

Name: Trengo
Availability: InStock
Author: Vinkius

Built by Vinkius GDPR 12 Tools IDE

Windsurf brings agentic AI coding to a purpose-built IDE. Connect Trengo through Vinkius and Cascade will auto-discover every tool. ask questions, generate code, and act on live data without leaving your editor.

Use with Your AI Agent

Ask AI about this App Connector for Windsurf

Open in ChatGPT Open in Claude Open in Perplexity

The Trengo app connector for Windsurf is a standout in the Communication Messaging category — giving your AI agent 12 tools to work with, ready to go from day one.

Vinkius delivers Streamable HTTP and SSE to any MCP client

RecommendedModern Approach — Zero Configuration

Vinkius Desktop App

The modern way to manage MCP Servers — no config files, no terminal commands. Install Trengo and 3,400+ MCP Servers from a single visual interface.

Download Free Open SourceNo signup required

Classic Setup·json

{
  "mcpServers": {
    "trengo": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Trengo MCP Server

Connect your Trengo omnichannel inbox to any AI agent and simplify how you manage customer conversations, team collaboration, and support tickets through natural conversation.

Windsurf's Cascade agent chains multiple Trengo tool calls autonomously. query data, analyze results, and generate code in a single agentic session. Paste Vinkius Edge URL, reload, and all 12 tools are immediately available. Real-time tool feedback appears inline, so you see API responses directly in your editor.

What you can do

Unified Inbox Management — List all tickets and conversations across WhatsApp, Email, and Chat in one place.
Ticket Control — Create new support tickets, update statuses (OPEN, CLOSED, ASSIGNED), and manage assignments via AI.
Omichannel Messaging — Send messages to customers or add internal team notes to any conversation.
Contact & Channel Directory — List your customer database and verify all configured communication channels.
Team Coordination — Query team member lists to understand availability and workload.
Event Monitoring — List and create webhooks to track conversation events in real-time.

The Trengo MCP Server exposes 12 tools through the Vinkius. Connect it to Windsurf in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

All 12 Trengo tools available for Windsurf

When Windsurf connects to Trengo through Vinkius, your AI agent gets direct access to every tool listed below — spanning omnichannel-inbox, helpdesk-ticketing, shared-inbox, and more. Every call is secured with network, filesystem, subprocess, and code evaluation entitlements inside a sandboxed runtime. Beyond a simple connection, you get a full AI Gateway with real-time visibility into agent activity, enterprise governance, and optimized token usage.

create_ticket

Create a new ticket

create_webhook

Create a new webhook

get_account_profile

Get current user profile

get_ticket

Get ticket details

list_channels

). List communication channels

list_contacts

List all contacts

list_messages

List ticket messages

list_team_members

List team users

list_tickets

List all support tickets

list_webhooks

List configured webhooks

send_message

Send a message

update_ticket

Update ticket status

Connect Trengo to Windsurf via MCP

Follow these steps to wire Trengo into Windsurf. The entire setup takes under two minutes — your credentials stay safe behind the Vinkius.

Open MCP Settings

Go to Settings → MCP Configuration or press Cmd+Shift+P and search "MCP"

Add the server

Paste the JSON configuration above into mcp_config.json

Save and reload

Windsurf will detect the new server automatically

Start using Trengo

Open Cascade and ask: "Using Trengo, help me...". 12 tools available

Why Use Windsurf with the Trengo MCP Server

Windsurf provides unique advantages when paired with Trengo through the Model Context Protocol.

Windsurf's Cascade agent autonomously chains multiple tool calls in sequence, solving complex multi-step tasks without manual intervention

Purpose-built for agentic workflows. Cascade understands context across your entire codebase and integrates MCP tools natively

JSON-based configuration means zero code changes: paste a URL, reload, and all 12 tools are immediately available

Real-time tool feedback is displayed inline, so you see API responses directly in your editor without switching contexts

Trengo + Windsurf Use Cases

Practical scenarios where Windsurf combined with the Trengo MCP Server delivers measurable value.

Automated code generation: ask Cascade to fetch data from Trengo and generate models, types, or handlers based on real API responses

Live debugging: query Trengo tools mid-session to inspect production data while debugging without leaving the editor

Documentation generation: pull schema information from Trengo and have Cascade generate comprehensive API docs automatically

Rapid prototyping: combine Trengo data with Cascade's code generation to scaffold entire features in minutes

Example Prompts for Trengo in Windsurf

Ready-to-use prompts you can give your Windsurf agent to start working with Trengo immediately.

"List all currently open support tickets."

"Show me the last 3 messages for ticket #88231."

"Close ticket #10293 as 'CLOSED' and add a note 'Resolved via AI'."

Troubleshooting Trengo MCP Server with Windsurf

Common issues when connecting Trengo to Windsurf through the Vinkius, and how to resolve them.

Server not connecting

Check Settings → MCP for the server status. Try toggling it off and on.

Trengo + Windsurf FAQ

Common questions about integrating Trengo MCP Server with Windsurf.

How does Windsurf discover MCP tools?

Windsurf reads the mcp_config.json file on startup and connects to each configured server via Streamable HTTP. Tools are listed in the MCP panel and available to Cascade automatically.

Can Cascade chain multiple MCP tool calls?

Yes. Cascade is an agentic system. it can plan and execute multi-step workflows, calling several tools in sequence to accomplish complex tasks without manual prompting between steps.

Does Windsurf support multiple MCP servers?

Yes. Add as many servers as needed in mcp_config.json. Each server's tools appear in the MCP panel and Cascade can use tools from different servers in a single flow.