Can I update the status of a work order through the agent?

Yes. The `update_order_status` tool allows your AI agent to change the lifecycle status of any service order (e.g., to 'InProgress' or 'Completed') so you can manage dispatching directly through chat.

How do I see the contact details for a field technician?

You can use the `get_employee_profile` tool. Simply provide the unique employee ID, and your agent will return their full profile details, including contact information and assigned skills.

Is it possible to list all service locations for a customer?

Absolutely. Using the `list_service_locations` tool, you can retrieve a list of all physical sites and addresses registered in your WorkWave instance, helping you coordinate where jobs need to be performed.

WorkWave MCP Server for AutoGen 10 tools — connect in under 2 minutes

Name: WorkWave
Availability: InStock
Author: Vinkius

microsoft.github.io/autogen/docs/tools/mcp-tools

Built by Vinkius GDPR 10 Tools Framework

Microsoft AutoGen enables multi-agent conversations where agents negotiate, delegate, and execute tasks collaboratively. Add WorkWave as an MCP tool provider through the Vinkius and every agent in the group can access live data and take action.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

python

import asyncio
from autogen_agentchat.agents import AssistantAgent
from autogen_ext.tools.mcp import McpWorkbench

async def main():
    # Your Vinkius token — get it at cloud.vinkius.com
    async with McpWorkbench(
        server_params={"url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"},
        transport="streamable_http",
    ) as workbench:
        tools = await workbench.list_tools()
        agent = AssistantAgent(
            name="workwave_agent",
            tools=tools,
            system_message=(
                "You help users with WorkWave. "
                "10 tools available."
            ),
        )
        print(f"Agent ready with {len(tools)} tools")

asyncio.run(main())

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IAMAccess control

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DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

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Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About WorkWave MCP Server

Connect your WorkWave Service account to any AI agent and manage your field service operations through natural conversation.

AutoGen enables multi-agent conversations where agents negotiate, delegate, and collaboratively use WorkWave tools. Connect 10 tools through the Vinkius and assign role-based access — a data analyst queries while a reviewer validates, with optional human-in-the-loop approval for sensitive operations.

What you can do

Service Orders — Browse and list all work requests, retrieve full details for specific orders, and update lifecycle statuses (e.g., InProgress, Completed)
Customer Accounts — List all field service accounts and retrieve comprehensive details including contact info, billing history, and service locations
Field Personnel — List all registered technicians and field staff, and retrieve profile details to check roles, skills, and contact info
Equipment Inventory — Monitor and audit managed assets and equipment used across your field service operations directly from your agent
Site Discovery — Retrieve physical service locations and job site addresses, including geographical coordinates for routing purposes
Operational Insights — Quickly find unique account, order, employee, and location IDs required for automated field service workflows
Health Monitoring — Verify the connectivity and status of your WorkWave API integration to ensure real-time data sync

The WorkWave MCP Server exposes 10 tools through the Vinkius. Connect it to AutoGen in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect WorkWave to AutoGen via MCP

Follow these steps to integrate the WorkWave MCP Server with AutoGen.

Install AutoGen

Run pip install "autogen-ext[mcp]"

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token

Integrate into workflow

Use the agent in your AutoGen multi-agent orchestration

Explore tools

The workbench discovers 10 tools from WorkWave automatically

Why Use AutoGen with the WorkWave MCP Server

AutoGen provides unique advantages when paired with WorkWave through the Model Context Protocol.

Multi-agent conversations: multiple AutoGen agents discuss, delegate, and collaboratively use WorkWave tools to solve complex tasks

Role-based architecture lets you assign WorkWave tool access to specific agents — a data analyst queries while a reviewer validates

Human-in-the-loop support: agents can pause for human approval before executing sensitive WorkWave tool calls

Code execution sandbox: AutoGen agents can write and run code that processes WorkWave tool responses in an isolated environment

WorkWave + AutoGen Use Cases

Practical scenarios where AutoGen combined with the WorkWave MCP Server delivers measurable value.

Collaborative analysis: one agent queries WorkWave while another validates results and a third generates the final report

Automated review pipelines: a researcher agent fetches data from WorkWave, a critic agent evaluates quality, and a writer produces the output

Interactive planning: agents negotiate task allocation using WorkWave data to make informed decisions about resource distribution

Code generation with live data: an AutoGen coder agent writes scripts that process WorkWave responses in a sandboxed execution environment

WorkWave MCP Tools for AutoGen (10)

These 10 tools become available when you connect WorkWave to AutoGen via MCP:

get_account_details

Retrieves details for a specific customer account

get_api_health

Checks the health and connectivity of the WorkWave API integration

get_employee_profile

Retrieves profile details for a specific employee

get_order_details

Retrieves details for a specific service order

list_field_employees

Lists technicians and field staff registered in WorkWave

list_field_service_accounts

Lists customer accounts in the WorkWave Service platform

list_service_equipment

Lists managed equipment and assets used in field service

list_service_locations

Lists physical service locations and job sites

list_service_orders

Lists service orders and work requests

update_order_status

g. mark as Pending, InProgress, or Completed). Updates the lifecycle status of a service order

Example Prompts for WorkWave in AutoGen

Ready-to-use prompts you can give your AutoGen agent to start working with WorkWave immediately.

"List all active service orders in WorkWave."

"Update order #ORD-101 status to 'InProgress'."

"Find the profile for technician ID 'tech-555'."

Troubleshooting WorkWave MCP Server with AutoGen

Common issues when connecting WorkWave to AutoGen through the Vinkius, and how to resolve them.

McpWorkbench not found

Install: pip install "autogen-ext[mcp]"

WorkWave + AutoGen FAQ

Common questions about integrating WorkWave MCP Server with AutoGen.

How does AutoGen connect to MCP servers?

Create an MCP tool adapter and assign it to one or more agents in the group chat. AutoGen agents can then call WorkWave tools during their conversation turns.

Can different agents have different MCP tool access?

Yes. AutoGen's role-based architecture lets you assign specific MCP tools to specific agents, so a querying agent has different capabilities than a reviewing agent.