Bring Reputation Management
to AutoGen
Learn how to connect Birdeye to AutoGen and start using 6 AI agent tools in minutes. Fully managed, enterprise secure, and ready to use without writing a single line of code.
What is the Birdeye MCP Server?
Connect your Birdeye account to any AI agent and take full control of your online reputation management and customer experience workflows through natural conversation.
What you can do
- Review Orchestration — List and manage customer reviews across multiple platforms (Google, Facebook, etc.) programmatically, retrieving detailed high-fidelity comments and ratings in real-time
- Automated Check-ins — Programmatically trigger review requests (check-ins) via SMS or Email to coordinate high-fidelity feedback collection from your recent visitors
- Sentiment Intelligence — Access complete customer profiles and retrieve detailed sentiment history to maintain a perfectly coordinated overview of your brand health
- Survey & Feedback Architecture — Programmatically dispatch custom surveys to specific customers and monitor their high-fidelity responses directly through your agent
- Multi-Location Visibility — Retrieve complete directories of all your business branches and locations to coordinate your organizational reputation programmatically
How it works
1. Subscribe to this server
2. Retrieve your API Key and Business ID (bid) from your Birdeye dashboard (Settings > Integrations > API)
3. Start managing your customer experience from Claude, Cursor, or any MCP client
No more manual logging into individual review sites or missing critical feedback. Your AI acts as your dedicated reputation manager and customer success coordinator.
Who is this for?
- Marketing Managers — instantly retrieve high-level review summaries and monitor brand sentiment using natural language commands
- Customer Success Teams — automate the dispatch of review requests and track customer satisfaction without leaving your workspace
- Multi-Location Owners — monitor reputation performance across all branches and coordinate surveys through simple AI queries
Built-in capabilities (6)
Add a new customer profile
Trigger a review request (Check-in)
Get full customer profile
List all business locations
List customer reviews
Send a custom survey to a customer
Why AutoGen?
AutoGen enables multi-agent conversations where agents negotiate, delegate, and collaboratively use Birdeye tools. Connect 6 tools through Vinkius and assign role-based access. a data analyst queries while a reviewer validates, with optional human-in-the-loop approval for sensitive operations.
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Multi-agent conversations: multiple AutoGen agents discuss, delegate, and collaboratively use Birdeye tools to solve complex tasks
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Role-based architecture lets you assign Birdeye tool access to specific agents. a data analyst queries while a reviewer validates
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Human-in-the-loop support: agents can pause for human approval before executing sensitive Birdeye tool calls
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Code execution sandbox: AutoGen agents can write and run code that processes Birdeye tool responses in an isolated environment
Birdeye in AutoGen
Birdeye and 3,400+ other MCP servers. One platform. One governance layer.
Teams that connect Birdeye to AutoGen through Vinkius don't need to source, host, or maintain individual MCP servers. Every tool call runs inside a hardened runtime with credential isolation, DLP, and a signed audit chain.
Raw MCP | Vinkius | |
|---|---|---|
| Server catalog | Find and host yourself | 3,400+ managed |
| Infrastructure | Self-hosted | Sandboxed V8 isolates |
| Credential handling | Plaintext in config | Vault + runtime injection |
| Data loss prevention | None | Configurable DLP policies |
| Kill switch | None | Global instant shutdown |
| Financial circuit breakers | None | Per-server limits + alerts |
| Audit trail | None | Ed25519 signed logs |
| SIEM log streaming | None | Splunk, Datadog, Webhook |
| Honeytokens | None | Canary alerts on leak |
| Custom domains | Not applicable | DNS challenge verified |
| GDPR compliance | Manual effort | Automated purge + export |
Why teams choose Vinkius for Birdeye in AutoGen
The Birdeye MCP Server runs on Vinkius-managed infrastructure inside AWS — a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts. All 6 tools execute in hardened sandboxes optimized for native MCP execution.
Your AI agents in AutoGen only access the data you authorize, with DLP that blocks sensitive information from ever reaching the model, kill switch for instant shutdown, and up to 60% token savings. Enterprise-grade infrastructure, zero maintenance.
* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure
How Vinkius secures
Birdeye for AutoGen
Every tool call from AutoGen to the Birdeye MCP Server is protected by DLP redaction, cryptographic audit chains, V8 sandbox isolation, kill switch, and financial circuit breakers.
Frequently asked questions
How do I find my Birdeye API Key and Business ID?
Log in to your account, navigate to Settings > Integrations > API, and you will find your API Key and the Business ID (bid).
Can I request a review via AI?
Yes! The customer_checkin tool allows your agent to record a customer visit and automatically send a review request via their preferred channel.
How do I check review ratings programmatically?
Use the list_reviews tool and provide an optional rating filter (1-5) to retrieve specific categories of feedback directly from the platform.
How does AutoGen connect to MCP servers?
Create an MCP tool adapter and assign it to one or more agents in the group chat. AutoGen agents can then call Birdeye tools during their conversation turns.
Can different agents have different MCP tool access?
Yes. AutoGen's role-based architecture lets you assign specific MCP tools to specific agents, so a querying agent has different capabilities than a reviewing agent.
Does AutoGen support human approval for tool calls?
Yes. Configure human-in-the-loop mode so agents pause and request approval before executing sensitive MCP tool calls.
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Install: pip install "autogen-ext[mcp]"