3,400+ MCP servers ready to use
Vinkius

Bring Omnichannel Support
to Claude Code

Learn how to connect Dixa to Claude Code and start using 12 AI agent tools in minutes. Fully managed, enterprise secure, and ready to use without writing a single line of code.

Assign To SelfCreate ConversationCreate Customer ProfileGet Agent InfoGet Connection StatusGet Conversation DetailsList Active WebhooksList ConversationsList End UsersList Support AgentsList Support TeamsResolve Conversation
Use with Your AI Agent
Ask AI about this MCP Server
ChatGPT Claude Perplexity

What is the Dixa MCP Server?

Connect your Dixa account to any AI agent and take full control of your omnichannel customer service and team coordination workflows through natural conversation.

What you can do

  • Conversation Orchestration — List and manage active support tickets programmatically, including retrieving detailed metadata and historical context
  • Agent & Team Coordination — Assign conversations to yourself or specific team members and monitor agent availability in real-time to optimize response times
  • Customer Profile Intelligence — Access and manage end-user (customer) profiles programmatically to maintain a high-fidelity record of contact information and interaction history
  • Lifecycle Management — Programmatically create new support requests or mark existing conversations as resolved/closed to maintain a structured support pipeline
  • Operational Monitoring — Check API connectivity and monitor active webhooks directly through your agent for reliable service operations

How it works

1. Subscribe to this server
2. Retrieve your API Token from the Dixa dashboard (Settings > Integrations > API Tokens)
3. Start managing your customer interactions from Claude, Cursor, or any MCP client

No more manual ticket shuffling or digging through agent lists in the portal. Your AI acts as your dedicated support strategist and CX coordinator.

Who is this for?

  • Support Leads & Managers — instantly retrieve ticket summaries and reassign high-priority conversations using natural language commands
  • Customer Success Teams — monitor customer profiles and interaction history without leaving your communication tools
  • Operations Leads — verify system health and manage webhook configurations through simple AI queries

Built-in capabilities (12)

assign_to_self

Claim a conversation

create_conversation

Add new support chat

create_customer_profile

Add new customer

get_agent_info

Get agent details

get_connection_status

Check API health

get_conversation_details

Get ticket info

list_active_webhooks

Get event configs

list_conversations

List customer tickets

list_end_users

List Dixa customers

list_support_agents

List active agents

list_support_teams

List agent teams

resolve_conversation

Close a conversation

Why Claude Code?

Claude Code registers Dixa as an MCP server in a single terminal command. Once connected, Claude Code discovers all 12 tools at runtime and can call them headlessly. ideal for CI/CD pipelines, cron jobs, and automated workflows where Dixa data drives decisions without human intervention.

  • —

    Single-command setup: claude mcp add registers the server instantly. no config files to edit or applications to restart

  • —

    Terminal-native workflow means MCP tools integrate seamlessly into shell scripts, CI/CD pipelines, and automated DevOps tasks

  • —

    Claude Code runs headlessly, enabling unattended batch processing using Dixa tools in cron jobs or deployment scripts

  • —

    Built by the same team that created the MCP protocol, ensuring first-class compatibility and the fastest adoption of new protocol features

See it in action

Dixa in Claude Code

AI Agent→Vinkius
High Security·Kill Switch·Plug and Play
Why Vinkius

Dixa and 3,400+ other MCP servers. One platform. One governance layer.

Teams that connect Dixa to Claude Code through Vinkius don't need to source, host, or maintain individual MCP servers. Every tool call runs inside a hardened runtime with credential isolation, DLP, and a signed audit chain.

3,400+MCP Servers ready
<40msCold start
60%Token savings
Raw MCP
Vinkius
Server catalogFind and host yourself3,400+ managed
InfrastructureSelf-hostedSandboxed V8 isolates
Credential handlingPlaintext in configVault + runtime injection
Data loss preventionNoneConfigurable DLP policies
Kill switchNoneGlobal instant shutdown
Financial circuit breakersNonePer-server limits + alerts
Audit trailNoneEd25519 signed logs
SIEM log streamingNoneSplunk, Datadog, Webhook
HoneytokensNoneCanary alerts on leak
Custom domainsNot applicableDNS challenge verified
GDPR complianceManual effortAutomated purge + export
Use with Your AI Agent View step-by-step setup guide for Claude Code →
Enterprise Security

Why teams choose Vinkius for Dixa in Claude Code

The Dixa MCP Server runs on Vinkius-managed infrastructure inside AWS — a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts. All 12 tools execute in hardened sandboxes optimized for native MCP execution.

Your AI agents in Claude Code only access the data you authorize, with DLP that blocks sensitive information from ever reaching the model, kill switch for instant shutdown, and up to 60% token savings. Enterprise-grade infrastructure, zero maintenance.

Use with Your AI Agent View full Dixa details →
Dixa
Fully ManagedVinkius Servers
60%Token savings
High SecurityEnterprise-grade
IAMAccess control
EU AI ActCompliant
DLPData protection
V8 IsolateSandboxed
Ed25519Audit chain
<40msKill switch
Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

The Vinkius Advantage

How Vinkius secures Dixa for Claude Code

Every tool call from Claude Code to the Dixa MCP Server is protected by DLP redaction, cryptographic audit chains, V8 sandbox isolation, kill switch, and financial circuit breakers.

< 40msCold start
Ed25519Signed audit chain
60%Token savings
FAQ

Frequently asked questions

01

How do I find my Dixa API Token?

Log in to Dixa, navigate to Settings > Integrations > API Tokens, and generate a new token for your integration.

02

Can I assign tickets to myself via AI?

Yes! Use the assign_to_self tool with a specific conversation ID to take ownership of a support ticket.

03

How do I check which agents are online?

The list_support_agents tool retrieves all agent profiles and their current status directly from the Dixa platform.

04

How do I add an MCP server to Claude Code?

Run claude mcp add --transport http "" in your terminal. Claude Code registers the server and discovers all tools immediately.

05

Can Claude Code run MCP tools in headless mode?

Yes. Claude Code supports non-interactive execution, making it ideal for scripts, cron jobs, and CI/CD pipelines that need MCP tool access.

06

How do I list all connected MCP servers?

Run claude mcp in your terminal to see all registered servers and their status, or type /mcp inside an active Claude Code session.

07

Command not found: claude

Ensure Claude Code is installed globally: npm install -g @anthropic-ai/claude-code

08

Connection timeout

Check your internet connection and verify the Edge URL is reachable