Bring Shared Inbox
to OpenAI Agents SDK
Learn how to connect Helpwise to OpenAI Agents SDK and start using 7 AI agent tools in minutes. Fully managed, enterprise secure, and ready to use without writing a single line of code.
What is the Helpwise MCP Server?
Connect your Helpwise account to any AI agent and manage your shared inboxes through natural conversation.
What you can do
- Mailbox Management — List all shared mailboxes (email, SMS, WhatsApp, social) with status and configuration
- Conversation Tracking — Browse conversations in any mailbox and inspect individual threads with full message history
- Contact Management — List all contacts and create new customer profiles with email and name
- Email Sending — Send outgoing emails or replies through any connected mailbox
- Team Overview — List all agents and team members linked to your account
How it works
1. Subscribe to this server
2. Enter your Helpwise API Key and API Secret from account settings
3. Start managing your inbox from Claude, Cursor, or any MCP-compatible client
Who is this for?
- Customer Support Teams — review conversations, reply to customers, and manage contacts without switching to the Helpwise dashboard
- Team Leads — monitor inbox activity, track response times, and oversee team workloads
- Operations Managers — audit communication history and manage contact databases through AI
Built-in capabilities (7)
Create a new contact
Get details for a specific conversation
List Helpwise contacts
List conversations in a mailbox
List Helpwise shared inboxes
List team users
Send an outgoing email
Why OpenAI Agents SDK?
The OpenAI Agents SDK auto-discovers all 7 tools from Helpwise through native MCP integration. Build agents with built-in guardrails, tracing, and handoff patterns. chain multiple agents where one queries Helpwise, another analyzes results, and a third generates reports, all orchestrated through Vinkius.
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Native MCP integration via
MCPServerSse, pass the URL and the SDK auto-discovers all tools with full type safety - —
Built-in guardrails, tracing, and handoff patterns let you build production-grade agents without reinventing safety infrastructure
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Lightweight and composable: chain multiple agents and MCP servers in a single pipeline with minimal boilerplate
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First-party OpenAI support ensures optimal compatibility with GPT models for tool calling and structured output
Helpwise in OpenAI Agents SDK
Helpwise and 3,400+ other MCP servers. One platform. One governance layer.
Teams that connect Helpwise to OpenAI Agents SDK through Vinkius don't need to source, host, or maintain individual MCP servers. Every tool call runs inside a hardened runtime with credential isolation, DLP, and a signed audit chain.
Raw MCP | Vinkius | |
|---|---|---|
| Server catalog | Find and host yourself | 3,400+ managed |
| Infrastructure | Self-hosted | Sandboxed V8 isolates |
| Credential handling | Plaintext in config | Vault + runtime injection |
| Data loss prevention | None | Configurable DLP policies |
| Kill switch | None | Global instant shutdown |
| Financial circuit breakers | None | Per-server limits + alerts |
| Audit trail | None | Ed25519 signed logs |
| SIEM log streaming | None | Splunk, Datadog, Webhook |
| Honeytokens | None | Canary alerts on leak |
| Custom domains | Not applicable | DNS challenge verified |
| GDPR compliance | Manual effort | Automated purge + export |
Why teams choose Vinkius for Helpwise in OpenAI Agents SDK
The Helpwise MCP Server runs on Vinkius-managed infrastructure inside AWS — a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts. All 7 tools execute in hardened sandboxes optimized for native MCP execution.
Your AI agents in OpenAI Agents SDK only access the data you authorize, with DLP that blocks sensitive information from ever reaching the model, kill switch for instant shutdown, and up to 60% token savings. Enterprise-grade infrastructure, zero maintenance.
* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure
How Vinkius secures
Helpwise for OpenAI Agents SDK
Every tool call from OpenAI Agents SDK to the Helpwise MCP Server is protected by DLP redaction, cryptographic audit chains, V8 sandbox isolation, kill switch, and financial circuit breakers.
Frequently asked questions
Can I send emails through my shared inbox using the AI agent?
Yes. The send_email tool sends an outgoing email through any connected mailbox. Provide the mailbox ID, recipient email, subject, and body (HTML or plain text). Use list_mailboxes to see all available shared inboxes and their IDs.
Can I view the full conversation history for a customer thread?
Yes. Use list_conversations with a mailbox ID to browse all threads, then call get_conversation_details with the conversation ID to retrieve the complete message history including sender, timestamp, and content for each message.
Does Helpwise require two separate credentials?
Yes. Helpwise uses HTTP Basic Authentication with an API Key and an API Secret. Both are generated in your Helpwise account under Settings > API. The credentials are Base64-encoded and sent in the Authorization header as Basic base64(apiKey:apiSecret).
How does the OpenAI Agents SDK connect to MCP?
Use MCPServerSse(url=...) to create a server connection. The SDK auto-discovers all tools and makes them available to your agent with full type information.
Can I use multiple MCP servers in one agent?
Yes. Pass a list of MCPServerSse instances to the agent constructor. The agent can use tools from all connected servers within a single run.
Does the SDK support streaming responses?
Yes. The SDK supports SSE and Streamable HTTP transports, both of which work natively with Vinkius.
MCPServerStreamableHttp not found
Ensure you have the latest version: pip install --upgrade openai-agents
Agent not calling tools
Make sure your prompt explicitly references the task the tools can help with.