Helpwise MCP. Manage all customer inboxes (Email, SMS, WhatsApp) from chat.
Gemini Works with every AI agent you already use
…and any MCP-compatible client
Just plug in your AI agents and start using Vinkius.
Helpwise MCP Server lets you manage shared inboxes for email, SMS, and WhatsApp. Your AI client connects to all your team's communication channels to track conversations, list contacts, and send replies without leaving your agent interface.
What your AI agents can do
Create contact
Creates a new customer profile record in Helpwise.
Get conversation details
Fetches the full message history for one specific conversation thread.
List contacts
Retrieves a list of all customer records in Helpwise.
Retrieves a list of all connected team mailboxes, showing their type (email, SMS, WhatsApp) and current status.
Retrieves all messages and thread details for a specific conversation ID across any connected channel.
Lists all contacts in the system or creates entirely new customer profiles with basic details.
Drafts and sends a reply or new email using a specified team mailbox.
Retrieves a list of all users who are part of the Helpwise team account.
Ask AI about this MCP
Supported MCP Clients
OAuth 2.0 Compatible Gemini Waiting for input…
Helpwise MCP Server: 7 Tools for Support & Messaging
Use these tools to list team members, create contacts, view conversation history, and manage all your shared inboxes from your AI client.
Make your AI actually useful.
Add this MCP to Claude, Cursor, or Windsurf and your AI stops guessing. It gets real tools to look things up, take action, and handle the stuff you keep doing by hand.
Start using Helpwise on Vinkius019dd101create contact
Creates a new customer profile record in Helpwise.
019dd101get conversation details
Fetches the full message history for one specific conversation thread.
019dd101list contacts
Retrieves a list of all customer records in Helpwise.
019dd101list conversations
Lists all ongoing conversation threads within a selected mailbox.
019dd101list mailboxes
Shows all shared inboxes connected to your account, including their type and status.
019dd101list team members
Lists all user accounts that belong to your support team.
019dd101send email
Sends an outgoing email or reply from a specified team mailbox.
Choose How to Get Started
Build a custom MCP for your own tools, or connect a ready-made integration from our catalog.
Build Your Own
Turn any API into an MCP. Import a spec, define Agent Skills, or deploy with MCPFusion.
- Import from OpenAPI, Swagger, or YAML specs
- Create Agent Skills with progressive disclosure
- Deploy to edge with MCPFusion framework
- Built in DLP, auth, and compliance on every call
- Real time usage dashboard and cost metering
- Publish to catalog or keep private
Make Your AI Do More
Start with Helpwise, then connect any of our 4,800+ other servers whenever your AI needs more. One click, no limits.
- Use this MCP plus 4,800+ others, all in one place
- Add new capabilities to your AI anytime you want
- Every connection is secured and compliant automatically
- Track usage and costs across all your servers
- Works with Claude, ChatGPT, Cursor, and more
- New servers added to the catalog every week
Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Helpwise. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.
VINKIUS INFRASTRUCTURE
Cloud Hosted
Managed infra
V8 Isolated
Sandboxed per request
Zero-Trust Proxy
No stored credentials
DLP Enforced
Policy on every call
GDPR Compliant
EU data residency
Token Compression
~60% cost reduction
Works with Claude, ChatGPT, Cursor, and more
The Model Context Protocol standardizes how applications expose capabilities to LLMs. Instead of operating in isolation, your AI gains direct access to external platforms, live data, and real-world actions through secure, standardized connections.
This server provides 7 capabilities that interface natively with Claude, ChatGPT, Cursor, and any MCP client. No middleware. No custom integration required.
Having to check three different places just to see a customer's full story is a massive waste of time.
Today, if a customer contacts you via SMS, you open your SMS dashboard. If they reply to an email, you jump to your email dashboard. If it's a WhatsApp message, you open a third portal. You manually switch between these interfaces, copy the name, and try to piece together a single view of their issue. It's tedious and slow.
With the Helpwise MCP Server, your agent handles it all. You tell your agent to 'Show me everything about John Doe.' It runs `list_mailboxes` to identify all channels, then uses `list_conversations` and `get_conversation_details` to stitch together the entire timeline, no matter which channel they used.
Helpwise MCP Server: Send a reply or create a record instantly.
Before, if you needed to send a reply, you had to copy the customer's name and email manually, then open the CRM, search for the contact, and then send the email from a separate interface. This is three distinct steps, and you might forget to update the record.
Now, your agent handles the whole sequence. You ask it to reply. It sends the message using `send_email` and, if necessary, first runs `create_contact` to ensure the record is current. It’s a single, seamless action.
What you can do with this MCP connector
You're running a support operation, and you need to see everything your team is doing, across email, SMS, and WhatsApp. This MCP Server gives your AI client the tools to manage all your shared inboxes directly. You can pull up a list of every mailbox connected to your account, knowing its type and whether it's active.
You can also pull up a list of every ongoing conversation thread in any selected mailbox. Need the full story? Your agent can fetch the complete message history for any specific conversation ID across any connected channel. You can check out all your existing customer records by listing contacts, or you can have your agent create a whole new customer profile using the basic details you give it.
When you need to talk to a client, your agent can send an outgoing email or a reply using a specified team mailbox. If you need to know who's on the support team, your agent can list every user account belonging to your Helpwise team. These tools let you keep track of conversations and manage contacts right from your agent interface, without having to switch screens.
019dd101-6468-72e6-8ca6-c8cf9d0977c5 
How Helpwise MCP Works
- 1 Subscribe to the Helpwise MCP Server and provide your API Key and Secret.
- 2 Your AI agent connects to the server using the provided credentials.
- 3 The agent executes tools—like
list_mailboxesorlist_contacts—to retrieve and act on live customer data.
The bottom line is your AI agent can treat your entire customer communication stack—email, SMS, and WhatsApp—as a single, unified source of truth.
Who Is Helpwise MCP For?
This is for any operations team or support center that handles customer communication across multiple channels. If you're tired of switching between your email client, SMS platform, and CRM just to see a full customer history, this is for you. It lets your agent do the heavy lifting.
Reads a conversation thread using get_conversation_details, drafts a response, and sends it using send_email—all without leaving the agent chat.
Uses list_team_members and list_conversations to monitor team workloads, track response times, and see who needs to pick up a ticket.
Runs list_mailboxes to audit which communication channels are active and uses list_contacts to ensure the contact database is clean.
What Changes When You Connect
- See the full picture of a customer's history. Instead of jumping between email, WhatsApp, and SMS tabs, use
list_mailboxesto see all channels in one place, andget_conversation_detailsto read every message. - Create and update customer records on the fly. When a customer messages you, use
create_contactto ensure their profile exists, orlist_contactsto check if you already have them. - Stop losing replies. Use
send_emailto send a follow-up, and the conversation automatically gets tracked in the shared inbox. It keeps the record clean. - Quickly audit team capacity.
list_team_membersshows who is on the clock, andlist_conversationshelps you see which agent is handling which ticket right now. - Never miss a channel.
list_mailboxesshows you if you've connected SMS or WhatsApp, letting you handle every type of customer message, not just email.
Real-World Use Cases
New customer needs setup help.
A new user contacts support via WhatsApp. The agent uses list_mailboxes to confirm the WhatsApp channel is active. They then use create_contact to make the user's profile and get_conversation_details to read the full context before drafting a reply via send_email.
Team needs to review old billing issues.
The team lead uses list_conversations to pull a list of all open billing tickets from the 'Finance' mailbox. They then use get_conversation_details on a specific ticket to see the full history and determine if a follow-up email is needed via send_email.
Need to check if a client is already in the system.
Before replying, the agent runs list_contacts to check for the client's name. If found, they use the contact ID to ensure accurate data, preventing the creation of duplicate records.
Auditing team availability for a critical project.
The ops manager runs list_team_members to confirm who has access to the account. They then use list_mailboxes to confirm that the necessary support channels (e.g., 'Pre-Sales') are all active and configured.
The Tradeoffs
Manual context switching
A support agent has to open the Helpwise dashboard, switch from the email tab to the SMS tab, manually copy the customer's name, then paste it into the CRM to check records.
→
Instead, run list_mailboxes to see all channels. Then, use get_conversation_details to pull the full history. Finally, use list_contacts to check or create_contact to establish the record, all in one flow.
Assuming a single channel
The agent only checks the main email inbox and misses an urgent WhatsApp message, leaving the customer waiting for a response.
→
Start by running list_mailboxes. This shows all connected channels (WhatsApp, SMS, Email). Then, use list_conversations on the specific channel to ensure no messages were missed.
Sending replies without context
An agent drafts an email reply without knowing the previous steps taken in the chat, leading to an incomplete or confusing response.
→
Always start by using get_conversation_details on the relevant thread. This pulls the full context. Once you have the context, use send_email to ensure your reply is accurate and complete.
When It Fits, When It Doesn't
Use this if your primary bottleneck is context switching across multiple communication channels (Email, SMS, WhatsApp). If you need your agent to see the entire history of a customer—regardless of where they messaged you—this is the tool. Don't use this if your main goal is just to manage internal team tasks (like assigning tickets or running reports); those systems are separate. If you only need to send a simple, one-off email without needing to track the conversation history, send_email works, but you lose the audit trail. For full support coverage, you need the full server.
Common Questions About Helpwise MCP
How do I use the list_mailboxes tool with Helpwise MCP Server? +
You ask your agent to list the mailboxes. It runs the tool and returns a list of all connected shared inboxes (email, SMS, WhatsApp) and their current status. This tells you exactly what channels are active for your team.
Does get_conversation_details only work for email messages? +
No, it works for all connected channels. You can use get_conversation_details to pull the full message history for a conversation, whether it started via email, WhatsApp, or SMS.
Can I use list_contacts to update customer info? +
The list_contacts tool reads existing customer data. If you need to create or update a profile, you must use the create_contact tool.
How does send_email work with shared inboxes? +
When you call send_email, your agent sends the message from a specified, shared team mailbox, ensuring the communication is officially attributed to the team, not an individual agent.
What do I need to do to set up the `list_team_members` tool? +
You must provide your Helpwise API Key and API Secret in the server configuration. Once authenticated, list_team_members reads and returns all linked user accounts and their roles.
Does `get_conversation_details` handle different communication types, like SMS or WhatsApp? +
Yes, get_conversation_details retrieves full history regardless of the original channel. It inspects the thread for any mix of email, SMS, or WhatsApp messages.
If I call `create_contact` with an email that already exists, what happens? +
The system handles existing contacts gracefully. It will usually return the existing contact's ID and details instead of failing.
Can I use `list_conversations` to find the last message sent by a specific user? +
Yes, list_conversations provides metadata for each thread, including the last active user. You can then get the full details using get_conversation_details.
Can I send emails through my shared inbox using the AI agent? +
Yes. The send_email tool sends an outgoing email through any connected mailbox. Provide the mailbox ID, recipient email, subject, and body (HTML or plain text). Use list_mailboxes to see all available shared inboxes and their IDs.
Can I view the full conversation history for a customer thread? +
Yes. Use list_conversations with a mailbox ID to browse all threads, then call get_conversation_details with the conversation ID to retrieve the complete message history including sender, timestamp, and content for each message.
Does Helpwise require two separate credentials? +
Yes. Helpwise uses HTTP Basic Authentication with an API Key and an API Secret. Both are generated in your Helpwise account under Settings > API. The credentials are Base64-encoded and sent in the Authorization header as Basic base64(apiKey:apiSecret).
Use it with your favorite AI tools
Connect this server to Cursor, Claude, VS Code, and more.