Bring Shared Inbox
to Windsurf
Learn how to connect Helpwise to Windsurf and start using 7 AI agent tools in minutes. Fully managed, enterprise secure, and ready to use without writing a single line of code.
What is the Helpwise MCP Server?
Connect your Helpwise account to any AI agent and manage your shared inboxes through natural conversation.
What you can do
- Mailbox Management — List all shared mailboxes (email, SMS, WhatsApp, social) with status and configuration
- Conversation Tracking — Browse conversations in any mailbox and inspect individual threads with full message history
- Contact Management — List all contacts and create new customer profiles with email and name
- Email Sending — Send outgoing emails or replies through any connected mailbox
- Team Overview — List all agents and team members linked to your account
How it works
1. Subscribe to this server
2. Enter your Helpwise API Key and API Secret from account settings
3. Start managing your inbox from Claude, Cursor, or any MCP-compatible client
Who is this for?
- Customer Support Teams — review conversations, reply to customers, and manage contacts without switching to the Helpwise dashboard
- Team Leads — monitor inbox activity, track response times, and oversee team workloads
- Operations Managers — audit communication history and manage contact databases through AI
Built-in capabilities (7)
Create a new contact
Get details for a specific conversation
List Helpwise contacts
List conversations in a mailbox
List Helpwise shared inboxes
List team users
Send an outgoing email
Why Windsurf?
Windsurf's Cascade agent chains multiple Helpwise tool calls autonomously. query data, analyze results, and generate code in a single agentic session. Paste Vinkius Edge URL, reload, and all 7 tools are immediately available. Real-time tool feedback appears inline, so you see API responses directly in your editor.
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Windsurf's Cascade agent autonomously chains multiple tool calls in sequence, solving complex multi-step tasks without manual intervention
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Purpose-built for agentic workflows. Cascade understands context across your entire codebase and integrates MCP tools natively
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JSON-based configuration means zero code changes: paste a URL, reload, and all 7 tools are immediately available
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Real-time tool feedback is displayed inline, so you see API responses directly in your editor without switching contexts
Helpwise in Windsurf
Helpwise and 3,400+ other MCP servers. One platform. One governance layer.
Teams that connect Helpwise to Windsurf through Vinkius don't need to source, host, or maintain individual MCP servers. Every tool call runs inside a hardened runtime with credential isolation, DLP, and a signed audit chain.
Raw MCP | Vinkius | |
|---|---|---|
| Server catalog | Find and host yourself | 3,400+ managed |
| Infrastructure | Self-hosted | Sandboxed V8 isolates |
| Credential handling | Plaintext in config | Vault + runtime injection |
| Data loss prevention | None | Configurable DLP policies |
| Kill switch | None | Global instant shutdown |
| Financial circuit breakers | None | Per-server limits + alerts |
| Audit trail | None | Ed25519 signed logs |
| SIEM log streaming | None | Splunk, Datadog, Webhook |
| Honeytokens | None | Canary alerts on leak |
| Custom domains | Not applicable | DNS challenge verified |
| GDPR compliance | Manual effort | Automated purge + export |
Why teams choose Vinkius for Helpwise in Windsurf
The Helpwise MCP Server runs on Vinkius-managed infrastructure inside AWS — a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts. All 7 tools execute in hardened sandboxes optimized for native MCP execution.
Your AI agents in Windsurf only access the data you authorize, with DLP that blocks sensitive information from ever reaching the model, kill switch for instant shutdown, and up to 60% token savings. Enterprise-grade infrastructure, zero maintenance.
* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure
How Vinkius secures
Helpwise for Windsurf
Every tool call from Windsurf to the Helpwise MCP Server is protected by DLP redaction, cryptographic audit chains, V8 sandbox isolation, kill switch, and financial circuit breakers.
Frequently asked questions
Can I send emails through my shared inbox using the AI agent?
Yes. The send_email tool sends an outgoing email through any connected mailbox. Provide the mailbox ID, recipient email, subject, and body (HTML or plain text). Use list_mailboxes to see all available shared inboxes and their IDs.
Can I view the full conversation history for a customer thread?
Yes. Use list_conversations with a mailbox ID to browse all threads, then call get_conversation_details with the conversation ID to retrieve the complete message history including sender, timestamp, and content for each message.
Does Helpwise require two separate credentials?
Yes. Helpwise uses HTTP Basic Authentication with an API Key and an API Secret. Both are generated in your Helpwise account under Settings > API. The credentials are Base64-encoded and sent in the Authorization header as Basic base64(apiKey:apiSecret).
How does Windsurf discover MCP tools?
Windsurf reads the mcp_config.json file on startup and connects to each configured server via Streamable HTTP. Tools are listed in the MCP panel and available to Cascade automatically.
Can Cascade chain multiple MCP tool calls?
Yes. Cascade is an agentic system. it can plan and execute multi-step workflows, calling several tools in sequence to accomplish complex tasks without manual prompting between steps.
Does Windsurf support multiple MCP servers?
Yes. Add as many servers as needed in mcp_config.json. Each server's tools appear in the MCP panel and Cascade can use tools from different servers in a single flow.
Server not connecting
Check Settings → MCP for the server status. Try toggling it off and on.