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Connect Connectwise to ChatGPT, Claude and Gemini

Set it up once and it works in ChatGPT, Claude, Cursor, and any other client you love. It all runs safely in the background, so you can relax and focus on what really matters. Run your helpdesk and IT services through your AI agent.

Ask AI about this Connector

Developed, maintained, and hosted by Vinkius.

MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

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Works with modern AI clients that support MCP, including ChatGPT, Claude, Cursor, and more.

ChatGPTClaudeCursorPerplexityGeminiMicrosoft CopilotRaycastMeta AI

Your AI does the work. We keep it safe and sound.

No other AI tool gives you this. Your workflow runs in the client you already love, your account stays protected, and you decide what the agent can and cannot do. It is the whole reason to make the switch.

Each Connector lives inside our infrastructure, the same place where your workflow runs. The three things below are already part of it, working quietly in the background so you never have to think about them. Nothing to add, nothing to set up, nothing to worry about.

A futuristic MCP client docking bay
V8 Isolate01

Each Connector runs inside its own sealed environment.

Each Connector runs inside its own sealed V8 runtime — no access to your files, your system, or other servers. A Connector never sees past its own request.

Kill Switch02

One switch stops every agent. Instantly.

One action deactivates every Connector, revokes every token, and ends every session at once. AI Governance keeps the record.

FinOps per User03

Spending limits that pause instead of surprise.

Every user keeps their own connections and credentials, isolated from everyone else. Anything that would cross your spending limit is held for your approval, not billed.

Three controls, built into the layer your AI connects through.

Curated set · 9 capabilities

We ship only the actions that matter.

Capability set01 / 03

01-03

3 capabilities in this set.

Part of 9 available through ConnectWise Manage.

  1. 01

    List companies

    Use this to find company identifiers needed for ticket creation or client lookups.

  2. 02

    Create ticket

    This capability generates a new service ticket within ConnectWise Manage.

  3. 03

    Get company

    This capability pulls specific details like name, contact info, and territory for a single company.

Capability set02 / 03

04-06

3 capabilities in this set.

Part of 9 available through ConnectWise Manage.

  1. 04

    Get ticket

    Get full details on a specific service ticket, including priority, status, and internal notes.

  2. 05

    List sales activities

    This capability retrieves a list of all recorded sales and service activities.

  3. 06

    List contacts

    Use this to find individual contact details for people within your client companies.

Capability set03 / 03

07-09

3 capabilities in this set.

Part of 9 available through ConnectWise Manage.

  1. 07

    List members

    This capability provides a list of your internal staff members.

  2. 08

    List service tickets

    Retrieve a paginated list of service tickets from your ConnectWise environment.

  3. 09

    Search tickets by summary

    Find specific service tickets by searching for keywords in their summaries.

Real work

What teams actually run

01

Rapid Triage

A technician asks the agent to find all critical tickets to prioritize their morning work.

02

On-the-fly Documentation

An engineer logs time and adds technical notes to a ticket immediately after finishing a task.

03

Client Auditing

A manager checks a client's active service agreements to verify coverage during a call.

04

Staff Assignment

A dispatcher uses the agent to identify available team members and assign new tickets.

Automate a task

Put ConnectWise Manage to work on one thing.

Step-by-step automations your AI runs through this Connector: the workflow, the prompts to start with, and the exact capabilities behind each move.

One connector, every AI

ConnectWise Manage works with the most popular AI clients.

These are the most popular clients, each with a step-by-step guide: one link, set up once, with governance and visibility built in. And because everything runs on the MCP standard, the same connection also works in any other compatible client — nothing to rebuild.

ClaudeClaudeChatGPTChatGPTGeminiGeminiPerplexityPerplexityGrokGrokMicrosoft CopilotMicrosoft CopilotCursorCursorVS CodeVS CodeWindsurfWindsurfJetBrainsJetBrainsClineClineLangChainLangChainVercel AI SDKVercel AI SDKLovableLovableZ.aiZ.aiRaycastRaycastQwen CodeQwen CodeKimi CodeKimi CodeLe ChatLe Chat

Building your own app? The connector is yours to use.

You don't need a client to put ConnectWise Manage to work: the same hosted connection plugs into your own applications and agent code, with the same governance on every request. Build with it, chat with it — one connection for both.

Observed, not estimated

888ms average. Fast in production.

ConnectWise Manage is checked daily against the live service.

Daily averagePeak 1177ms
Oct 3Today
Fastest day
696ms
Slowest day
1177ms
14-day trend
Slowing+21%

Connect your client

One URL. Every client.

Activate the Connector, copy your link, and paste it into the client you already use. 9 capabilities arrive ready to run.

Preview access · not provider authentication

The vk_preview_* token belongs to Vinkius preview infrastructure. It lets Claude discover and display the capabilities of ConnectWise Manage, so you can see the experience inside your AI.

It does not authenticate your account with ConnectWise Manage. Actions requiring credentials or live account data may not run until you activate the Connector and authorize the service.

ConnectWise Manage Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_OQYJoRBqhCOu0DjHz8TZUD8tX73VfZRATLTGg6rE/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — ConnectWise Manage capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "connectwise-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_OQYJoRBqhCOu0DjHz8TZUD8tX73VfZRATLTGg6rE/mcp"
    }
  }
}
  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Step-by-step instructions for each client are in the guide. How to connect

Guided setup for Claude? Set up ConnectWise Manage in Claude and other AIs

See all the AI clients this connector works with ↑

Who it's for

Built for the work ConnectWise Manage owners hand off.

This MCP is designed for technical teams and managers running MSP operations through ConnectWise.

  • 01

    Level 1/2 Support Technicians

    They use the AI to triage issues and update ticket notes without navigating complex UI menus.

  • 02

    Service Delivery Managers

    They use the agent to audit ticket lifecycles and monitor board queues for SLA compliance.

  • 03

    MSP Owners

    They use the AI to pull quick reports on client profitability and active incidents.

FAQ

Questions ConnectWise Manage owners ask.

  • 01

    How do I connect this MCP to my AI client?

    You connect once through the Vinkius catalog. Vinkius hosts the MCP and manages the connection, so you just need to authorize it in your client like Claude or Cursor.

  • 02

    What credentials do I need to provide?

    You will need your ConnectWise Manage Company ID, Public Key, and Private Key to establish a secure connection.

  • 03

    Can I log billable time through the chat?

    Yes. You can instruct your agent to enter specific time amounts and notes for any ticket in your system.

  • 04

    Is my ConnectWise data secure?

    Yes. The MCP uses your specific API keys to authenticate, and Vinkius manages these credentials securely to ensure your agent only performs authorized actions.

  • 05

    Which AI clients can use this MCP?

    Any MCP-compatible client, including Claude, Cursor, Windsurf, and VS Code, can use this connector.

  • 06

    How do I securely obtain my ConnectWise API Keys and Company ID?

    Log into your ConnectWise Manage instance. Note your 'Company ID' prominently displayed on the login screen. Then navigate securely via the internal system module down under 'System' > 'Members', find the specialized sub-tab marked 'API Members'. Create a new specific role API member for this AI, and within its configuration, strictly establish a new API Key generation. This will output a matched pair containing your 'Public Key' and your strictly secured 'Private Key'. Securely provide all three specific parameters below.

  • 07

    Will the agent close tickets automatically, or must I specifically instruct it to change the status?

    The AI remains tightly compliant to your direct prompts. It will not spontaneously close unprompted tickets or mutate parameters heavily without instruction. You must expressly request 'Change ticket X status to Closed' ensuring governance, compliance, and accurate logging remains strictly under your control at all times during interactive use.

  • 08

    Can I query client configurations or passwords with this active integration?

    Configurational details such as device types and basic network data models are queryable if permissions via API permit, but sensitive field extraction like retrieving unencrypted passwords directly inside the dialog typically stays strictly masked or gated, abiding exclusively by your ConnectWise native security role allowances configured previously inside the specific 'API Member' settings during your setup.

Explore

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