How do I connect BoldDesk to my AI client?

You subscribe to the MCP on Vinkius and provide your BoldDesk API Key and Domain. Once connected, it is ready to use in clients like Claude or Cursor.

Which AI clients can I use with this MCP?

You can use any MCP-compatible client, including Claude, Cursor, Windsurf, and VS Code.

Can I reply to customers through the AI agent?

Yes, you can use the reply_to_ticket capability to send public replies to customers directly.

Is it possible to add internal notes?

Yes, the add_ticket_note capability allows you to add private notes to tickets for your team.

Do I need to host the MCP myself?

No, Vinkius hosts and manages the MCP for you, so it is ready to run immediately.

Can I check the status of a specific support ticket?

Yes! Use the get_ticket capability with the Ticket ID. Your agent will fetch the latest status, priority, and the full conversation history directly from BoldDesk.

How do I add a private note to a ticket for my team?

Simply ask the agent to add_ticket_note and provide the Ticket ID and the content of your note. This will be added as a private internal note invisible to the customer.

Does the integration allow creating a ticket for a new user?

Yes. When using create_ticket, if the requester email does not exist in your contact list, BoldDesk will automatically create a new contact profile for that user.

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Connect BoldDesk to ChatGPT, Claude and Gemini

Set it up once and it works in ChatGPT, Claude, Cursor, and any other client you love. It all runs safely in the background, so you can relax and focus on what really matters. Run your entire help desk through your AI agent.

Ask AI about this Connector

Developed, maintained, and hosted by Vinkius.

MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

Waiting for input…

Works with modern AI clients that support MCP, including ChatGPT, Claude, Cursor, and more.

Your AI does the work. We keep it safe and sound.

No other AI tool gives you this. Your workflow runs in the client you already love, your account stays protected, and you decide what the agent can and cannot do. It is the whole reason to make the switch.

Each Connector lives inside our infrastructure, the same place where your workflow runs. The three things below are already part of it, working quietly in the background so you never have to think about them. Nothing to add, nothing to set up, nothing to worry about.

V8 Isolate01

Each Connector runs inside its own sealed environment.

Each Connector runs inside its own sealed V8 runtime — no access to your files, your system, or other servers. A Connector never sees past its own request.

Kill Switch02

One switch stops every agent. Instantly.

One action deactivates every Connector, revokes every token, and ends every session at once. AI Governance keeps the record.

FinOps per User03

Spending limits that pause instead of surprise.

Every user keeps their own connections and credentials, isolated from everyone else. Anything that would cross your spending limit is held for your approval, not billed.

Three controls, built into the layer your AI connects through.

Curated set · 10 capabilities

We ship only the actions that matter.

Capability set01 / 03

01-04

4 capabilities in this set.

Part of 10 available through BoldDesk.

01
Get contact
Use this to retrieve full profile information for a specific customer contact.
02
Add ticket note
This capability adds a private internal note to a ticket for your team to see.
03
Create ticket
Use this to generate a brand new support ticket in BoldDesk.
04
Get agent
This capability pulls specific details about a support agent in your BoldDesk account.

Capability set02 / 03

05-07

3 capabilities in this set.

Part of 10 available through BoldDesk.

05
Get ticket
This capability fetches all the details and history for a single support ticket.
06
List agents
This capability returns a list of all support agents currently in your BoldDesk system.
07
List contacts
This capability retrieves your full directory of customer contacts.

Capability set03 / 03

08-10

3 capabilities in this set.

Part of 10 available through BoldDesk.

08
List tickets
Use this to see a list of all support tickets in your account.
09
Reply to ticket
Use this to send a public response to a customer on a specific ticket.
10
Update ticket
This capability lets you modify the information on an existing support ticket.

Real work

What teams actually run

Rapid Ticket Creation

Create a new support ticket immediately after a user reports a bug in chat.

Internal Collaboration

Drop a private note on a ticket to alert a teammate without opening the BoldDesk dashboard.

Customer Context Retrieval

Get a customer's full history before responding to their inquiry.

Team Monitoring

Check which agents are active and what tickets they are managing.

Automate a task

Put BoldDesk to work on one thing.

Step-by-step automations your AI runs through this Connector: the workflow, the prompts to start with, and the exact capabilities behind each move.

One connector, every AI

BoldDesk works with the most popular AI clients.

These are the most popular clients, each with a step-by-step guide: one link, set up once, with governance and visibility built in. And because everything runs on the MCP standard, the same connection also works in any other compatible client — nothing to rebuild.

Building your own app? The connector is yours to use.

You don't need a client to put BoldDesk to work: the same hosted connection plugs into your own applications and agent code, with the same governance on every request. Build with it, chat with it — one connection for both.

Observed, not estimated

872ms average. Fast in production.

BoldDesk is checked daily against the live service.

Daily averagePeak 1102ms

Oct 3Today

Fastest day: 747ms
Slowest day: 1102ms
14-day trend: Slowing+8%

Connect your client

One URL. Every client.

Activate the Connector, copy your link, and paste it into the client you already use. 10 capabilities arrive ready to run.

Preview access · not provider authentication

The vk_preview_* token belongs to Vinkius preview infrastructure. It lets Claude discover and display the capabilities of BoldDesk, so you can see the experience inside your AI.

It does not authenticate your account with BoldDesk. Actions requiring credentials or live account data may not run until you activate the Connector and authorize the service.

BoldDesk Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_BZjBIH0qqHSjdrsL1Yr17YT1IPYbZzxY9JybUlWw/mcp

Claude Desktop

Follow the steps below to connect in seconds.

1In Claude Desktop, open Settings → Connectors.
2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
3Click Add and start a new chat — BoldDesk capabilities are ready to use.

Configuration · claude_desktop_config.jsonCopy

{
  "mcpServers": {
    "bolddesk-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_BZjBIH0qqHSjdrsL1Yr17YT1IPYbZzxY9JybUlWw/mcp"
    }
  }
}

Claude
ChatGPT
Cursor
VS Code
Windsurf
Claude Code
JetBrains
Cline

Step-by-step instructions for each client are in the guide. How to connect

Guided setup for Claude? Set up BoldDesk in Claude and other AIs

See all the AI clients this connector works with ↑

Who it's for

Built for the work BoldDesk owners hand off.

This MCP is designed for teams that need to manage customer support without constantly switching to a web dashboard.

01
Support Leads
They use the agent to check ticket statuses and agent assignments quickly.
02
Customer Success Managers
They pull customer histories and profiles directly into their workflow.
03
Developers
They trigger support ticket actions through automated processes or chat.

FAQ

Questions BoldDesk owners ask.

01
How do I connect BoldDesk to my AI client?
You subscribe to the MCP on Vinkius and provide your BoldDesk API Key and Domain. Once connected, it is ready to use in clients like Claude or Cursor.
02
Which AI clients can I use with this MCP?
You can use any MCP-compatible client, including Claude, Cursor, Windsurf, and VS Code.
03
Can I reply to customers through the AI agent?
Yes, you can use the reply_to_ticket capability to send public replies to customers directly.
04
Is it possible to add internal notes?
Yes, the add_ticket_note capability allows you to add private notes to tickets for your team.
05
Do I need to host the MCP myself?
No, Vinkius hosts and manages the MCP for you, so it is ready to run immediately.
06
Can I check the status of a specific support ticket?
Yes! Use the get_ticket capability with the Ticket ID. Your agent will fetch the latest status, priority, and the full conversation history directly from BoldDesk.
07
How do I add a private note to a ticket for my team?
Simply ask the agent to add_ticket_note and provide the Ticket ID and the content of your note. This will be added as a private internal note invisible to the customer.
08
Does the integration allow creating a ticket for a new user?
Yes. When using create_ticket, if the requester email does not exist in your contact list, BoldDesk will automatically create a new contact profile for that user.

Explore

More in Productivity

Connect BoldDesk to Claude, Cursor, ChatGPT & more

Your AI does the work. We keep it safe and sound.

Each Connector runs inside its own sealed environment.

One switch stops every agent. Instantly.

Spending limits that pause instead of surprise.

We ship only the actions that matter.

01-04

Get contact

Add ticket note

Create ticket

Get agent

05-07

Get ticket

List agents

List contacts

08-10

List tickets

Reply to ticket

Update ticket

What teams actually run

Rapid Ticket Creation

Internal Collaboration

Customer Context Retrieval

Team Monitoring

Building your own app? The connector is yours to use.

BoldDesk Connector

Claude Desktop

Support Leads

Customer Success Managers

Developers

How do I connect BoldDesk to my AI client?

Which AI clients can I use with this MCP?

Can I reply to customers through the AI agent?

Is it possible to add internal notes?

Do I need to host the MCP myself?

Can I check the status of a specific support ticket?

How do I add a private note to a ticket for my team?

Does the integration allow creating a ticket for a new user?

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