How do I connect my FreeScout instance?

You just need to provide your FreeScout API Key and your instance's Base URL when you subscribe to the MCP on Vinkius.

Which AI clients can I use with this MCP?

You can use any MCP-compatible client, including Claude, Cursor, Windsurf, and VS Code.

Can I send replies to customers through the AI?

Yes, you can use the add_reply capability to send messages directly to customers from your AI client.

Vinkius hosts and manages the MCP, handling your credentials securely so you can connect once and start working.

Can I see internal notes in FreeScout?

Yes, any internal notes you add via your AI agent will appear in the FreeScout dashboard for your team to see.

How do I reply to a customer conversation using the AI?

You can use the add_reply capability. Just provide the Conversation ID and the body of your message, and the agent will send it to the customer via FreeScout.

Can I update the status or assignee of a ticket?

Yes! Use the update_conversation capability. You can change the status (active, pending, closed, spam) or provide an assignee_id to route the ticket to a specific team member.

Is it possible to add internal notes that the customer won't see?

Absolutely. Use the add_note capability to post internal comments on a conversation. These are visible to your team in FreeScout but are never sent to the customer.

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Connect FreeScout to ChatGPT, Claude and Gemini

Set it up once and it works in ChatGPT, Claude, Cursor, and any other client you love. It all runs safely in the background, so you can relax and focus on what really matters. Run your entire support operation from your AI chat interface.

Ask AI about this Connector

Developed, maintained, and hosted by Vinkius.

MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

Waiting for input…

Works with modern AI clients that support MCP, including ChatGPT, Claude, Cursor, and more.

Your AI does the work. We keep it safe and sound.

No other AI tool gives you this. Your workflow runs in the client you already love, your account stays protected, and you decide what the agent can and cannot do. It is the whole reason to make the switch.

Each Connector lives inside our infrastructure, the same place where your workflow runs. The three things below are already part of it, working quietly in the background so you never have to think about them. Nothing to add, nothing to set up, nothing to worry about.

V8 Isolate01

Each Connector runs inside its own sealed environment.

Each Connector runs inside its own sealed V8 runtime — no access to your files, your system, or other servers. A Connector never sees past its own request.

Kill Switch02

One switch stops every agent. Instantly.

One action deactivates every Connector, revokes every token, and ends every session at once. AI Governance keeps the record.

FinOps per User03

Spending limits that pause instead of surprise.

Every user keeps their own connections and credentials, isolated from everyone else. Anything that would cross your spending limit is held for your approval, not billed.

Three controls, built into the layer your AI connects through.

Curated set · 16 capabilities

We ship only the actions that matter.

Capability set01 / 04

01-04

4 capabilities in this set.

Part of 16 available through FreeScout.

01
Get conversation
This capability pulls the specific details for a single conversation.
02
Get customer
Use this to fetch information about a specific customer.
03
Update conversation
This capability lets you change conversation settings like status or assignee.
04
Update customer
Use this to modify existing customer profile information.

Capability set02 / 04

05-08

4 capabilities in this set.

Part of 16 available through FreeScout.

05
Add reply
This capability sends a direct response to a customer within a conversation.
06
Create conversation
Use this to start a brand new conversation in your helpdesk.
07
List conversations
This capability retrieves a list of conversations from a specific mailbox.
08
List customers
Use this to get a list of all customers in your system.

Capability set03 / 04

09-12

4 capabilities in this set.

Part of 16 available through FreeScout.

09
Add note
This capability adds an internal note to a conversation for your team to see.
10
Create customer
Use this to add a new customer to your FreeScout directory.
11
Delete conversation
This capability removes a conversation from your helpdesk.
12
Get mailbox
Use this to retrieve details for a specific mailbox.

Capability set04 / 04

13-16

4 capabilities in this set.

Part of 16 available through FreeScout.

13
Get user
This capability fetches details about a specific agent or user.
14
List mailboxes
Use this to see all the mailboxes available in your installation.
15
List threads
This capability pulls all message threads within a conversation.
16
List users
Use this to get a list of all users and agents in the system.

Real work

What teams actually run

Rapid Ticket Summarization

When a ticket has dozens of messages, your agent can read the threads and give you the gist instantly.

Quick Customer Replies

Draft a response to a customer in your AI client and send it to FreeScout with one command.

Team Reassignment

A manager can tell their agent to change the assignee on a specific conversation to a different team member.

Bug Tracking

Developers can pull customer feedback directly into their workspace to better understand reported issues.

Automate a task

Put FreeScout to work on one thing.

Step-by-step automations your AI runs through this Connector: the workflow, the prompts to start with, and the exact capabilities behind each move.

One connector, every AI

FreeScout works with the most popular AI clients.

These are the most popular clients, each with a step-by-step guide: one link, set up once, with governance and visibility built in. And because everything runs on the MCP standard, the same connection also works in any other compatible client — nothing to rebuild.

Building your own app? The connector is yours to use.

You don't need a client to put FreeScout to work: the same hosted connection plugs into your own applications and agent code, with the same governance on every request. Build with it, chat with it — one connection for both.

Observed, not estimated

1021ms average. Fast in production.

FreeScout is checked daily against the live service.

Daily averagePeak 1202ms

Oct 3Today

Fastest day: 794ms
Slowest day: 1202ms
14-day trend: Improving-5%

Connect your client

One URL. Every client.

Activate the Connector, copy your link, and paste it into the client you already use. 16 capabilities arrive ready to run.

Preview access · not provider authentication

The vk_preview_* token belongs to Vinkius preview infrastructure. It lets Claude discover and display the capabilities of FreeScout, so you can see the experience inside your AI.

It does not authenticate your account with FreeScout. Actions requiring credentials or live account data may not run until you activate the Connector and authorize the service.

FreeScout Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_D88aFfI6jlE4kcEJ7jjiSRihpCAxHTBrbohb3vcA/mcp

Claude Desktop

Follow the steps below to connect in seconds.

1In Claude Desktop, open Settings → Connectors.
2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
3Click Add and start a new chat — FreeScout capabilities are ready to use.

Configuration · claude_desktop_config.jsonCopy

{
  "mcpServers": {
    "freescout-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_D88aFfI6jlE4kcEJ7jjiSRihpCAxHTBrbohb3vcA/mcp"
    }
  }
}

Claude
ChatGPT
Cursor
VS Code
Windsurf
Claude Code
JetBrains
Cline

Step-by-step instructions for each client are in the guide. How to connect

Guided setup for Claude? Set up FreeScout in Claude and other AIs

See all the AI clients this connector works with ↑

Who it's for

Built for the work FreeScout owners hand off.

This MCP is built for teams using FreeScout who want to manage support without switching windows.

01
Support Teams
They use the AI to summarize long threads and draft customer replies.
02
Support Managers
They use it to monitor mailbox activity and reassign tickets to agents.
03
Developers
They use it to pull support data into their workflows to track bugs.

FAQ

Questions FreeScout owners ask.

01
How do I connect my FreeScout instance?
You just need to provide your FreeScout API Key and your instance's Base URL when you subscribe to the MCP on Vinkius.
02
Which AI clients can I use with this MCP?
You can use any MCP-compatible client, including Claude, Cursor, Windsurf, and VS Code.
03
Can I send replies to customers through the AI?
Yes, you can use the add_reply capability to send messages directly to customers from your AI client.
04
Is my data secure?
Vinkius hosts and manages the MCP, handling your credentials securely so you can connect once and start working.
05
Can I see internal notes in FreeScout?
Yes, any internal notes you add via your AI agent will appear in the FreeScout dashboard for your team to see.
06
How do I reply to a customer conversation using the AI?
You can use the add_reply capability. Just provide the Conversation ID and the body of your message, and the agent will send it to the customer via FreeScout.
07
Can I update the status or assignee of a ticket?
Yes! Use the update_conversation capability. You can change the status (active, pending, closed, spam) or provide an assignee_id to route the ticket to a specific team member.
08
Is it possible to add internal notes that the customer won't see?
Absolutely. Use the add_note capability to post internal comments on a conversation. These are visible to your team in FreeScout but are never sent to the customer.

Explore

More in Communication Messaging

Connect FreeScout to Claude, Cursor, ChatGPT & more

Your AI does the work. We keep it safe and sound.

Each Connector runs inside its own sealed environment.

One switch stops every agent. Instantly.

Spending limits that pause instead of surprise.

We ship only the actions that matter.

01-04

Get conversation

Get customer

Update conversation

Update customer

05-08

Add reply

Create conversation

List conversations

List customers

09-12

Add note

Create customer

Delete conversation

Get mailbox

13-16

Get user

List mailboxes

List threads

List users

What teams actually run

Rapid Ticket Summarization

Quick Customer Replies

Team Reassignment

Bug Tracking

Building your own app? The connector is yours to use.

FreeScout Connector

Claude Desktop

Support Teams

Support Managers

Developers

How do I connect my FreeScout instance?

Which AI clients can I use with this MCP?

Can I send replies to customers through the AI?

Is my data secure?

Can I see internal notes in FreeScout?

How do I reply to a customer conversation using the AI?

Can I update the status or assignee of a ticket?

Is it possible to add internal notes that the customer won't see?

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