How do I connect my Groove account?

You need to provide your Groove API Access Token, which you can find in your Groove Dashboard under Account Settings and then the API section.

Which AI clients can I use with this MCP?

You can use this MCP with any compatible client, including Claude, Cursor, and Windsurf.

Can I send replies to customers through the AI?

Yes, you can use the create_message capability to send both direct replies to customers and internal notes to your team.

Can I change the status of a ticket?

Yes, the update_ticket_state capability allows you to change ticket statuses to keep your inbox organized.

Vinkius hosts the MCP and manages your credentials securely so you can connect your client once and start working.

Can my agent create an internal note instead of replying to the customer in Groove?

Yes. When using the 'create_message' capability, you can specify that the message is an internal note. The agent will then post it privately within the ticket flawlessly, visible only to your team.

How do I update the status of a ticket to 'closed' via chat?

You can use the 'update_ticket_state' capability. Provide the Ticket Number and set the state parameter to 'closed'. Your agent will then organize your inbox by resolving the ticket programmatically flawlessy.

Can I list all support agents to check who is assigned to a ticket through the agent?

Absolutely. Use the 'list_agents' capability. Your agent will retrieve a full list of support staff, allowing you to audit assignments or identify the primary owner of any customer conversation natively.

An astronaut overseeing a futuristic data hub

Download PDF Markdown Version

Connect Groove to ChatGPT, Claude and Gemini

Set it up once and it works in ChatGPT, Claude, Cursor, and any other client you love. It all runs safely in the background, so you can relax and focus on what really matters. Run your entire support operation through a chat interface.

Ask AI about this Connector

Developed, maintained, and hosted by Vinkius.

MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

Waiting for input…

Works with modern AI clients that support MCP, including ChatGPT, Claude, Cursor, and more.

Your AI does the work. We keep it safe and sound.

No other AI tool gives you this. Your workflow runs in the client you already love, your account stays protected, and you decide what the agent can and cannot do. It is the whole reason to make the switch.

Each Connector lives inside our infrastructure, the same place where your workflow runs. The three things below are already part of it, working quietly in the background so you never have to think about them. Nothing to add, nothing to set up, nothing to worry about.

V8 Isolate01

Each Connector runs inside its own sealed environment.

Each Connector runs inside its own sealed V8 runtime — no access to your files, your system, or other servers. A Connector never sees past its own request.

Kill Switch02

One switch stops every agent. Instantly.

One action deactivates every Connector, revokes every token, and ends every session at once. AI Governance keeps the record.

FinOps per User03

Spending limits that pause instead of surprise.

Every user keeps their own connections and credentials, isolated from everyone else. Anything that would cross your spending limit is held for your approval, not billed.

Three controls, built into the layer your AI connects through.

Curated set · 12 capabilities

We ship only the actions that matter.

Capability set01 / 03

01-04

4 capabilities in this set.

Part of 12 available through Groove.

01
Create message
This capability lets you post a reply to a customer or add an internal note to a ticket.
02
Get agent
Use this to pull up specific details for an agent using their email address.
03
Get customer
This capability retrieves a customer's profile and contact info via their email.
04
Get ticket
This capability fetches all the information for a specific ticket using its number.

Capability set02 / 03

05-08

4 capabilities in this set.

Part of 12 available through Groove.

05
List customers
This capability provides a list of all customers registered in your helpdesk.
06
List mailboxes
Use this to see a full list of all mailboxes configured in your account.
07
List messages
This capability pulls the full history of messages and comments within a specific ticket.
08
Update ticket state
Use this to change a ticket's status, such as moving it to closed or pending.

Capability set03 / 03

09-12

4 capabilities in this set.

Part of 12 available through Groove.

09
Create ticket
This capability starts a new helpdesk ticket from scratch.
10
List agents
Get a complete list of all agents currently in your Groove account.
11
List tickets
Get a list of all helpdesk tickets in your account.
12
Get mailbox
Get specific details for a single mailbox by providing its ID.

Real work

What teams actually run

Rapid Ticket Updates

Change a ticket from pending to closed immediately after a customer confirms a fix.

Contextual Customer Research

Quickly pull up a customer's entire history to understand their past issues before replying.

Team Performance Audits

Ask your agent to list all agents to check on team activity and individual details.

Inbox Coordination

Check the status of different mailboxes to ensure all support channels are covered.

Automate a task

Put Groove to work on one thing.

Step-by-step automations your AI runs through this Connector: the workflow, the prompts to start with, and the exact capabilities behind each move.

One connector, every AI

Groove works with the most popular AI clients.

These are the most popular clients, each with a step-by-step guide: one link, set up once, with governance and visibility built in. And because everything runs on the MCP standard, the same connection also works in any other compatible client — nothing to rebuild.

Building your own app? The connector is yours to use.

You don't need a client to put Groove to work: the same hosted connection plugs into your own applications and agent code, with the same governance on every request. Build with it, chat with it — one connection for both.

Observed, not estimated

852ms average. Fast in production.

Groove is checked daily against the live service.

Daily averagePeak 1197ms

Oct 3Today

Fastest day: 683ms
Slowest day: 1197ms
14-day trend: Stable-3%

Connect your client

One URL. Every client.

Activate the Connector, copy your link, and paste it into the client you already use. 12 capabilities arrive ready to run.

Preview access · not provider authentication

The vk_preview_* token belongs to Vinkius preview infrastructure. It lets Claude discover and display the capabilities of Groove, so you can see the experience inside your AI.

It does not authenticate your account with Groove. Actions requiring credentials or live account data may not run until you activate the Connector and authorize the service.

Groove Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_7WWOI1L5rvq8BLrAix76Ad8mEzsRCEOBUzAzBLb6/mcp

Claude Desktop

Follow the steps below to connect in seconds.

1In Claude Desktop, open Settings → Connectors.
2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
3Click Add and start a new chat — Groove capabilities are ready to use.

Configuration · claude_desktop_config.jsonCopy

{
  "mcpServers": {
    "groove-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_7WWOI1L5rvq8BLrAix76Ad8mEzsRCEOBUzAzBLb6/mcp"
    }
  }
}

Claude
ChatGPT
Cursor
VS Code
Windsurf
Claude Code
JetBrains
Cline

Step-by-step instructions for each client are in the guide. How to connect

Guided setup for Claude? Set up Groove in Claude and other AIs

See all the AI clients this connector works with ↑

Who it's for

Built for the work Groove owners hand off.

This MCP is built for teams that live in their helpdesk but want to manage operations through a more efficient, conversational interface.

01
Support Leads
They use the agent to summarize long threads and audit how agents are responding.
02
Customer Success Managers
They monitor high priority tickets and update customer info without leaving their workspace.
03
Small Business Owners
They handle inquiries and close tickets quickly without needing the full dashboard open.

FAQ

Questions Groove owners ask.

01
How do I connect my Groove account?
You need to provide your Groove API Access Token, which you can find in your Groove Dashboard under Account Settings and then the API section.
02
Which AI clients can I use with this MCP?
You can use this MCP with any compatible client, including Claude, Cursor, and Windsurf.
03
Can I send replies to customers through the AI?
Yes, you can use the create_message capability to send both direct replies to customers and internal notes to your team.
04
Can I change the status of a ticket?
Yes, the update_ticket_state capability allows you to change ticket statuses to keep your inbox organized.
05
Is my data secure?
Vinkius hosts the MCP and manages your credentials securely so you can connect your client once and start working.
06
Can my agent create an internal note instead of replying to the customer in Groove?
Yes. When using the 'create_message' capability, you can specify that the message is an internal note. The agent will then post it privately within the ticket flawlessly, visible only to your team.
07
How do I update the status of a ticket to 'closed' via chat?
You can use the 'update_ticket_state' capability. Provide the Ticket Number and set the state parameter to 'closed'. Your agent will then organize your inbox by resolving the ticket programmatically flawlessy.
08
Can I list all support agents to check who is assigned to a ticket through the agent?
Absolutely. Use the 'list_agents' capability. Your agent will retrieve a full list of support staff, allowing you to audit assignments or identify the primary owner of any customer conversation natively.

Explore

More in Communication Messaging

Connect Groove to Claude, Cursor, ChatGPT & more

Your AI does the work. We keep it safe and sound.

Each Connector runs inside its own sealed environment.

One switch stops every agent. Instantly.

Spending limits that pause instead of surprise.

We ship only the actions that matter.

01-04

Create message

Get agent

Get customer

Get ticket

05-08

List customers

List mailboxes

List messages

Update ticket state

09-12

Create ticket

List agents

List tickets

Get mailbox

What teams actually run

Rapid Ticket Updates

Contextual Customer Research

Team Performance Audits

Inbox Coordination

Building your own app? The connector is yours to use.

Groove Connector

Claude Desktop

Support Leads

Customer Success Managers

Small Business Owners

How do I connect my Groove account?

Which AI clients can I use with this MCP?

Can I send replies to customers through the AI?

Can I change the status of a ticket?

Is my data secure?

Can my agent create an internal note instead of replying to the customer in Groove?

How do I update the status of a ticket to 'closed' via chat?

Can I list all support agents to check who is assigned to a ticket through the agent?

Odoo Helpdesk AI Connector

HubSpot Service Hub AI Connector

Zoho CRM Service AI Connector

HappyFox AI Connector

Suggestions

Zendesk AI Connector

Help Scout AI Connector

BoldDesk AI Connector

Atlas AI Connector