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Use Zoho CRM with your AI.

Connect your account once and let the AI you already use work with it, without building another integration. Manage support cases and knowledge base solutions. customer service operations through Zoho CRM.

Included with plan

Ask AI about this Connector

Developed, maintained, and hosted by Vinkius.

MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

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Works with modern AI clients that support MCP, including ChatGPT, Claude, Cursor, and more.

ChatGPTClaudeCursorPerplexityGeminiMicrosoft CopilotRaycastMeta AI

Complete set · 7 capabilities

The complete Zoho CRM capability set.

These are the exact actions your AI can choose when you ask it to work with Zoho CRM.

Capability set01 / 02

01-04

4 capabilities in this set.

Part of 7 available through Zoho CRM.

  1. 01

    Zoho create case

    Subject is required. Status: New, Assigned, On Hold, Closed. Priority: High, Medium, Low. Case_Origin: Phone, Email, Web, Chat, Forum, Twitter. Case_Reason: Installation, Performance, Feature Request, etc. Use when logging a new customer issue or support request. Create a new support case in Zoho CRM with subject, priority, origin channel, reason, and description

  2. 02

    Zoho list cases

    Returns case subject, status (New/Assigned/Closed), priority (High/Medium/Low), case origin (Phone/Email/Web/Chat), case reason, and owner. Cases track customer support issues. Use when the user asks about open support cases, case workload, or support queue status. List support cases in Zoho CRM with subject, status, priority, origin channel, and assigned owner

  3. 03

    Zoho list solutions

    Solutions are knowledge base articles with a Question and Answer format. Returns title, status (Draft/Reviewed/Published), and content. Use when the user asks about existing KB articles, wants to find documented solutions, or needs to audit the knowledge base. List knowledge base solutions/articles in Zoho CRM with title, question, status, and review information

  4. 04

    Zoho search cases

    Returns matching cases with subject, status, priority, origin, and owner. Use when the user wants to find a specific support case, look up a customer issue, or check the status of a reported problem. Search Zoho CRM support cases by subject or keyword to find specific customer issues

Capability set02 / 02

05-07

3 capabilities in this set.

Part of 7 available through Zoho CRM.

  1. 05

    Zoho create solution

    Solution_Title, Question, and Answer are required. Status: Draft, Reviewed, Published. Published solutions are accessible in the self-service knowledge base. Use when the user wants to document a new solution, answer a FAQ, or create a reference article. Create a new knowledge base article in Zoho CRM with title, question, answer, and publish status

  2. 06

    Zoho search solutions

    Returns matching KB articles with title, status, and content. Use when the user asks "do we have a KB article about X?" or wants to find existing documentation before creating a new solution. Search the Zoho CRM knowledge base for solutions/articles by keyword to find documented answers to common issues

  3. 07

    Zoho update case

    Only specified fields change. Common operations: set Status to "Closed" when resolved, escalate Priority to "High", or update Subject for clarity. Use when a case progresses or needs correction. Update an existing Zoho CRM case. change status, priority, or subject to reflect resolution progress

Observed, not estimated

941ms average. Fast in production.

Zoho CRM is checked daily against the live service.

Daily averagePeak 1169ms
Aug 20Today
Fastest day
726ms
Slowest day
1169ms
14-day trend
Slowing+11%

Connect your client

One URL. Every client.

Activate the Connector, copy your link, and paste it into the client you already use. 7 capabilities arrive ready to run.

Preview access · not provider authentication

The vk_preview_* token belongs to Vinkius preview infrastructure. It lets Claude discover and display the capabilities of Zoho CRM, so you can see the experience inside your AI.

It does not authenticate your account with Zoho CRM. Actions requiring credentials or live account data may not run until you activate the Connector and authorize the service.

Zoho CRM Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_bx2oYUSFzCmsKevZwkxpzcnpHN48U220BDiekoDT/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Zoho CRM capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "zoho-crm-service-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_bx2oYUSFzCmsKevZwkxpzcnpHN48U220BDiekoDT/mcp"
    }
  }
}
  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Step-by-step instructions for each client are in the guide. How to connect

FAQ

Questions Zoho CRM owners ask.

  • 01

    What Zoho CRM data can I access?

    Leads, Contacts, Accounts, Deals, Notes, and any custom module. All data respects your Zoho CRM permissions.

  • 02

    How does authentication work?

    Uses Zoho OAuth 2.0 with a refresh token. Create a Self Client in the Zoho API Console, generate a refresh token, and provide Client ID, Client Secret, and Refresh Token.

  • 03

    Does it support multi-region Zoho?

    Yes! Set your API domain: zohoapis.com (US), zohoapis.eu (EU), zohoapis.in (India), zohoapis.com.au (Australia), zohoapis.jp (Japan).

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