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ClaudeChatGPTPerplexityGeminiMicrosoft CopilotRaycastMeta AIGrokZ.aiQwenKimi
DeepSeekMistralCursorVS CodeWindsurfJetBrainsClineLovableVercel AI SDKLangChain

Use Zendesk with your AI.

Connect your account once and let the AI you already use work with it, without building another integration. Manage support tickets, users, and organizations on Zendesk. the complete customer service platform for high-scale teams.

Included with plan

Ask AI about this Connector

Developed, maintained, and hosted by Vinkius.

MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

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Works with modern AI clients that support MCP, including ChatGPT, Claude, Cursor, and more.

ChatGPTClaudeCursorPerplexityGeminiMicrosoft CopilotRaycastMeta AI

Complete set · 15 capabilities

The complete Zendesk capability set.

These are the exact actions your AI can choose when you ask it to work with Zendesk.

Capability set01 / 04

01-04

4 capabilities in this set.

Part of 15 available through Zendesk.

  1. 01

    List macros

    Lists all available support macros (canned responses)

  2. 02

    List tickets

    Lists all support tickets in the Zendesk account

  3. 03

    Get current user

    Get the currently authenticated Zendesk user

  4. 04

    Get ticket

    Retrieves comprehensive details for a specific support ticket

Capability set02 / 04

05-08

4 capabilities in this set.

Part of 15 available through Zendesk.

  1. 05

    Get user

    Retrieves details for a specific Zendesk user

  2. 06

    List groups

    Lists all support agent groups

  3. 07

    List organizations

    Lists all organizations defined in Zendesk

  4. 08

    List users

    Lists all users (customers and agents) in the Zendesk account

Capability set03 / 04

09-12

4 capabilities in this set.

Part of 15 available through Zendesk.

  1. 09

    List views

    G. "Unassigned tickets") and their IDs. Lists shared and personal ticket views

  2. 10

    Search tickets

    Syntax: "type:ticket status:open tags:escalation". Searches for tickets using the Zendesk search syntax

  3. 11

    List satisfaction ratings

    Use to monitor support quality. List customer satisfaction (CSAT) ratings

  4. 12

    Add ticket comment

    The comment will be emailed to the requester. Add a public comment to an existing Zendesk ticket

Capability set04 / 04

13-15

3 capabilities in this set.

Part of 15 available through Zendesk.

  1. 13

    Create ticket

    Returns the created ticket. Create a new support ticket in Zendesk

  2. 14

    Get ticket comments

    List all comments and replies on a Zendesk ticket

  3. 15

    Update ticket

    Update an existing Zendesk ticket

Observed, not estimated

880ms average. Fast in production.

Zendesk is checked daily against the live service.

Daily averagePeak 1081ms
Aug 20Today
Fastest day
770ms
Slowest day
1081ms
14-day trend
Improving-13%

Connect your client

One URL. Every client.

Activate the Connector, copy your link, and paste it into the client you already use. 15 capabilities arrive ready to run.

Preview access · not provider authentication

The vk_preview_* token belongs to Vinkius preview infrastructure. It lets Claude discover and display the capabilities of Zendesk, so you can see the experience inside your AI.

It does not authenticate your account with Zendesk. Actions requiring credentials or live account data may not run until you activate the Connector and authorize the service.

Zendesk Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_0ulaEXulJmW6mSnKi44YqkRdn1vbfqlrwkPvuy82/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Zendesk capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "zendesk-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_0ulaEXulJmW6mSnKi44YqkRdn1vbfqlrwkPvuy82/mcp"
    }
  }
}
  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Step-by-step instructions for each client are in the guide. How to connect

FAQ

Questions Zendesk owners ask.

  • 01

    Can I search for tickets with specific tags through the agent?

    Yes. The search_tickets capability supports the full Zendesk advanced search syntax. You can search by tags, status, type, and more (e.g., tags:billing status:pending), making it easy to perform complex filtering via chat.

  • 02

    How do I see the latest comments on a specific support ticket?

    You can use the get_ticket capability. Provide the unique numeric ticket ID, and your agent will return the full metadata, including the ticket description and the most recent public or internal comments.

  • 03

    Is it possible to see all my available support macros via chat?

    Absolutely. Use the list_macros capability to retrieve a list of all active support macros (canned responses) configured in your Zendesk account, helping you verify your team's standard reply templates.

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