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Connect ServiceNow to ChatGPT, Claude and Gemini

Set it up once and it works in ChatGPT, Claude, Cursor, and any other client you love. It all runs safely in the background, so you can relax and focus on what really matters. Run your entire ITSM lifecycle through a chat interface.

Ask AI about this Connector

Developed, maintained, and hosted by Vinkius.

MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

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Works with modern AI clients that support MCP, including ChatGPT, Claude, Cursor, and more.

ChatGPTClaudeCursorPerplexityGeminiMicrosoft CopilotRaycastMeta AI

Your AI does the work. We keep it safe and sound.

No other AI tool gives you this. Your workflow runs in the client you already love, your account stays protected, and you decide what the agent can and cannot do. It is the whole reason to make the switch.

Each Connector lives inside our infrastructure, the same place where your workflow runs. The three things below are already part of it, working quietly in the background so you never have to think about them. Nothing to add, nothing to set up, nothing to worry about.

A futuristic MCP client docking bay
V8 Isolate01

Each Connector runs inside its own sealed environment.

Each Connector runs inside its own sealed V8 runtime — no access to your files, your system, or other servers. A Connector never sees past its own request.

Kill Switch02

One switch stops every agent. Instantly.

One action deactivates every Connector, revokes every token, and ends every session at once. AI Governance keeps the record.

FinOps per User03

Spending limits that pause instead of surprise.

Every user keeps their own connections and credentials, isolated from everyone else. Anything that would cross your spending limit is held for your approval, not billed.

Three controls, built into the layer your AI connects through.

Curated set · 10 capabilities

We ship only the actions that matter.

Capability set01 / 03

01-04

4 capabilities in this set.

Part of 10 available through ServiceNow.

  1. 01

    Count records

    This capability returns the total number of records in a specific ServiceNow table. Use it to quickly grab metrics for dashboards without pulling full datasets.

  2. 02

    Create record

    This capability inserts a new record into any ServiceNow table. You provide the fields as a JSON string for tables like incident, change_request, or sc_request.

  3. 03

    Delete record

    This capability removes a specific ServiceNow record. Note that this action cannot be undone.

  4. 04

    Get record

    This capability fetches all fields for a single ServiceNow record. You just need to provide the sys_id.

Capability set02 / 03

05-07

3 capabilities in this set.

Part of 10 available through ServiceNow.

  1. 05

    List change requests

    This capability retrieves a list of change requests. You can filter the results by state, risk level, or type.

  2. 06

    List incidents

    This capability pulls incident records based on your criteria. You can filter by priority, assignment group, or SLA status.

  3. 07

    Query cmdb

    This capability searches the ServiceNow CMDB for configuration items. It works across tables like cmdb_ci_server or cmdb_ci_network.

Capability set03 / 03

08-10

3 capabilities in this set.

Part of 10 available through ServiceNow.

  1. 08

    Query table

    This capability executes SysParm filtered queries against any table in your instance. It supports dot-walking to reach related fields.

  2. 09

    Update record

    This capability modifies an existing ServiceNow record. You only need to send the specific fields you want to change.

  3. 10

    Search knowledge

    This capability searches the ServiceNow Knowledge Base. It returns matching articles along with their KB numbers and descriptions.

Real work

What teams actually run

01

Rapid Incident Response

An analyst asks for all unassigned P1 incidents to begin immediate triage.

02

Automated Change Requests

A DevOps engineer describes a database upgrade to have the agent create the change record.

03

Infrastructure Auditing

A technician queries the CMDB to find the relationship between a specific server and its application.

04

Self-Service Troubleshooting

A user searches the knowledge base via the agent to find a VPN setup guide.

Automate a task

Put ServiceNow to work on one thing.

Step-by-step automations your AI runs through this Connector: the workflow, the prompts to start with, and the exact capabilities behind each move.

One connector, every AI

ServiceNow works with the most popular AI clients.

These are the most popular clients, each with a step-by-step guide: one link, set up once, with governance and visibility built in. And because everything runs on the MCP standard, the same connection also works in any other compatible client — nothing to rebuild.

ClaudeClaudeChatGPTChatGPTGeminiGeminiPerplexityPerplexityGrokGrokMicrosoft CopilotMicrosoft CopilotCursorCursorVS CodeVS CodeWindsurfWindsurfJetBrainsJetBrainsClineClineLangChainLangChainVercel AI SDKVercel AI SDKLovableLovableZ.aiZ.aiRaycastRaycastQwen CodeQwen CodeKimi CodeKimi CodeLe ChatLe Chat

Building your own app? The connector is yours to use.

You don't need a client to put ServiceNow to work: the same hosted connection plugs into your own applications and agent code, with the same governance on every request. Build with it, chat with it — one connection for both.

Observed, not estimated

947ms average. Fast in production.

ServiceNow is checked daily against the live service.

Daily averagePeak 1129ms
Oct 3Today
Fastest day
801ms
Slowest day
1129ms
14-day trend
Slowing+17%

Connect your client

One URL. Every client.

Activate the Connector, copy your link, and paste it into the client you already use. 10 capabilities arrive ready to run.

Preview access · not provider authentication

The vk_preview_* token belongs to Vinkius preview infrastructure. It lets Claude discover and display the capabilities of ServiceNow, so you can see the experience inside your AI.

It does not authenticate your account with ServiceNow. Actions requiring credentials or live account data may not run until you activate the Connector and authorize the service.

ServiceNow Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_k4ZSCrrNOwevZ2C9FCaVluKPltLhbQHBl2nIvIOe/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — ServiceNow capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "servicenow-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_k4ZSCrrNOwevZ2C9FCaVluKPltLhbQHBl2nIvIOe/mcp"
    }
  }
}
  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Step-by-step instructions for each client are in the guide. How to connect

Guided setup for Claude? Set up ServiceNow in Claude and other AIs

See all the AI clients this connector works with ↑

Who it's for

Built for the work ServiceNow owners hand off.

IT professionals who need to interact with ServiceNow without leaving their primary workspace.

  • 01

    IT Service Managers

    They use the agent to triage incidents and monitor SLA compliance.

  • 02

    DevOps Engineers

    They use the agent to create change requests and query CMDB data.

  • 03

    Help Desk Analysts

    They use the agent to resolve tickets by pulling knowledge articles and updating records.

FAQ

Questions ServiceNow owners ask.

  • 01

    How do I connect my ServiceNow instance?

    You subscribe to the MCP on Vinkius and enter your instance URL and credentials. Once connected, you can use it immediately in any compatible client.

  • 02

    Which AI clients can I use with this MCP?

    You can use this with any MCP-compatible client, including Claude, Cursor, and Windsurf.

  • 03

    Can I query custom tables in ServiceNow?

    Yes, the query_table capability allows you to execute SysParm filtered queries against any table in your instance, including support for dot-walking.

  • 04

    Is it possible to create new change requests?

    Yes, you can use the create_record capability to submit new change requests by providing the necessary fields in a JSON format.

  • 05

    Does this MCP support CMDB lookups?

    Yes, the query_cmdb capability lets you search for configuration items across various CMDB tables.

  • 06

    Can I query incidents filtered by priority and assignment group?

    Yes. Use the query_table capability with the incident table and SysParm query filters like priority=1^assignment_group=Network. Full dot-walking is supported for related fields.

  • 07

    How do I create a change request through the agent?

    Use the create_record capability with the change_request table. Provide key fields like short_description, category, risk, and assignment_group. The agent returns the CHG number immediately.

  • 08

    Can the agent search the knowledge base for solutions?

    Absolutely. The search_knowledge capability searches across all published knowledge articles using keyword or category filters, returning relevant articles with their KB numbers and resolution steps.

  • 09

    Does it support custom tables beyond the standard ITSM modules?

    Yes. The query_table capability works with any ServiceNow table. standard or custom (u_ prefixed). Pass the table name and your SysParm filters, and the agent handles pagination and field expansion automatically.

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