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ClaudeChatGPTPerplexityGeminiMicrosoft CopilotRaycastMeta AIGrokZ.aiQwenKimi
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Use ServiceNow with your AI.

Connect your account once and let the AI you already use work with it, without building another integration. Manage incidents, service requests, change orders, and CMDB records on ServiceNow. the enterprise ITSM backbone.

Included with plan

Ask AI about this Connector

Developed, maintained, and hosted by Vinkius.

MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

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Works with modern AI clients that support MCP, including ChatGPT, Claude, Cursor, and more.

ChatGPTClaudeCursorPerplexityGeminiMicrosoft CopilotRaycastMeta AI

Complete set · 10 capabilities

The complete ServiceNow capability set.

These are the exact actions your AI can choose when you ask it to work with ServiceNow.

Capability set01 / 03

01-04

4 capabilities in this set.

Part of 10 available through ServiceNow.

  1. 01

    Count records

    Useful for dashboards and metrics without fetching full records. Get record count from a ServiceNow table

  2. 02

    Create record

    Provide fields as JSON string. Common tables: incident, change_request, sc_request, problem. Create a new record in any ServiceNow table

  3. 03

    Delete record

    This action is irreversible. Delete a ServiceNow record

  4. 04

    Get record

    Returns all fields. Get a single ServiceNow record by sys_id

Capability set02 / 03

05-07

3 capabilities in this set.

Part of 10 available through ServiceNow.

  1. 05

    List change requests

    Filter by state, risk, type. Example: risk=high^state=new List change requests

  2. 06

    List incidents

    Filter by priority, state, assignment_group, or any field. Example query: priority=1^state=1 (open P1 incidents). List incidents with optional filters

  3. 07

    Query cmdb

    Common tables: cmdb_ci_server, cmdb_ci_appl, cmdb_ci_db_instance, cmdb_ci_network. Example query: name=PROD-WEB-01 Query ServiceNow CMDB configuration items

Capability set03 / 03

08-10

3 capabilities in this set.

Part of 10 available through ServiceNow.

  1. 08

    Query table

    ). Use SysParm encoded query syntax: field=value^field2=value2. Supports dot-walking for related fields. Query any ServiceNow table with SysParm filters

  2. 09

    Update record

    Only specify the fields you want to change. Update an existing ServiceNow record

  3. 10

    Search knowledge

    Returns matching articles with KB numbers and descriptions. Search the ServiceNow Knowledge Base

Observed, not estimated

880ms average. Fast in production.

ServiceNow is checked daily against the live service.

Daily averagePeak 1093ms
Aug 20Today
Fastest day
743ms
Slowest day
1093ms
14-day trend
Slowing+10%

Connect your client

One URL. Every client.

Activate the Connector, copy your link, and paste it into the client you already use. 10 capabilities arrive ready to run.

Preview access · not provider authentication

The vk_preview_* token belongs to Vinkius preview infrastructure. It lets Claude discover and display the capabilities of ServiceNow, so you can see the experience inside your AI.

It does not authenticate your account with ServiceNow. Actions requiring credentials or live account data may not run until you activate the Connector and authorize the service.

ServiceNow Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_k4ZSCrrNOwevZ2C9FCaVluKPltLhbQHBl2nIvIOe/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — ServiceNow capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "servicenow-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_k4ZSCrrNOwevZ2C9FCaVluKPltLhbQHBl2nIvIOe/mcp"
    }
  }
}
  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Step-by-step instructions for each client are in the guide. How to connect

FAQ

Questions ServiceNow owners ask.

  • 01

    Can I query incidents filtered by priority and assignment group?

    Yes. Use the query_table capability with the incident table and SysParm query filters like priority=1^assignment_group=Network. Full dot-walking is supported for related fields.

  • 02

    How do I create a change request through the agent?

    Use the create_record capability with the change_request table. Provide key fields like short_description, category, risk, and assignment_group. The agent returns the CHG number immediately.

  • 03

    Can the agent search the knowledge base for solutions?

    Absolutely. The search_knowledge capability searches across all published knowledge articles using keyword or category filters, returning relevant articles with their KB numbers and resolution steps.

  • 04

    Does it support custom tables beyond the standard ITSM modules?

    Yes. The query_table capability works with any ServiceNow table. standard or custom (u_ prefixed). Pass the table name and your SysParm filters, and the agent handles pagination and field expansion automatically.

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