Download PDFMarkdown Version
ClaudeChatGPTPerplexityGeminiMicrosoft CopilotRaycastMeta AIGrokZ.aiQwenKimi
DeepSeekMistralCursorVS CodeWindsurfJetBrainsClineLovableVercel AI SDKLangChain

Use Jira Service Management with your AI.

Connect your account once and let the AI you already use work with it, without building another integration. Manage service desks, customer requests, and queues via Jira JSM API.

Included with plan

Ask AI about this Connector

Developed, maintained, and hosted by Vinkius.

MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

Waiting for input…

Works with modern AI clients that support MCP, including ChatGPT, Claude, Cursor, and more.

ChatGPTClaudeCursorPerplexityGeminiMicrosoft CopilotRaycastMeta AI

Complete set · 10 capabilities

The complete Jira Service Management capability set.

These are the exact actions your AI can choose when you ask it to work with Jira Service Management.

Capability set01 / 03

01-04

4 capabilities in this set.

Part of 10 available through Jira Service Management.

  1. 01

    List queues

    G., "All Open", "Unassigned") defined for a service desk. Useful for understanding how tickets are triaged and identifying backlog counts. Lists all queues for a specific service desk

  2. 02

    List request types

    G., "IT Help", "Hardware Request") available in a portal. Useful for understanding the service catalog of a specific team. Lists all request types for a specific service desk

  3. 03

    List organizations

    Useful for understanding which business entities are being supported and grouping support data by customer. Lists all organizations in JSM

  4. 04

    Get info

    Use for system health monitoring. Retrieves system information for the JSM instance

Capability set02 / 03

05-07

3 capabilities in this set.

Part of 10 available through Jira Service Management.

  1. 05

    Get request

    G., "SD-123") or ID. Returns full descriptions, participants, and custom field values. Use this for deep investigation of a specific customer inquiry. Retrieves details for a specific customer request

  2. 06

    Get service desk

    Returns project information and branding details. Useful for understanding the configuration of a specific support portal. Retrieves details for a specific service desk

  3. 07

    List customers

    Useful for identifying support recipients and their account details. Lists all customers for a specific service desk

Capability set03 / 03

08-10

3 capabilities in this set.

Part of 10 available through Jira Service Management.

  1. 08

    List knowledge bases

    Essential for identifying available documentation that might help resolve common customer issues. Lists all knowledge base articles for a specific service desk

  2. 09

    List requests

    Includes request keys, summaries, and current status. Essential for monitoring the support queue and identifying urgent issues. Lists all customer requests

  3. 10

    List service desks

    Returns project keys, names, and IDs. Use this to identify the service desk ID before querying requests or queues. Lists all service desks

Observed, not estimated

848ms average. Fast in production.

Jira Service Management is checked daily against the live service.

Daily averagePeak 1026ms
Aug 20Today
Fastest day
680ms
Slowest day
1026ms
14-day trend
Slowing+7%

Connect your client

One URL. Every client.

Activate the Connector, copy your link, and paste it into the client you already use. 10 capabilities arrive ready to run.

Preview access · not provider authentication

The vk_preview_* token belongs to Vinkius preview infrastructure. It lets Claude discover and display the capabilities of Jira Service Management, so you can see the experience inside your AI.

It does not authenticate your account with Jira Service Management. Actions requiring credentials or live account data may not run until you activate the Connector and authorize the service.

Jira Service Management Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_tI7XM1qch201nTS7j7hYErs51QO1nPjtHqKTsPsi/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Jira Service Management capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "jira-service-management-jsm-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_tI7XM1qch201nTS7j7hYErs51QO1nPjtHqKTsPsi/mcp"
    }
  }
}
  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Step-by-step instructions for each client are in the guide. How to connect

FAQ

Questions Jira Service Management owners ask.

  • 01

    How do I get Jira JSM API credentials?

    You need your Jira instance domain (e.g., acme.atlassian.net), your account email, and an API Token. You can generate an API Token in your Atlassian Account Settings under Security > API Token.

  • 02

    Can I see requests from all service desks?

    The list_requests capability allows you to retrieve customer requests across your Jira Service Management instance, subject to your account permissions.

  • 03

    Are knowledge base articles supported?

    Yes, you can list knowledge base articles for a specific service desk using the list_knowledge_bases capability.

Explore

More in Industry Titans

Suggestions