Five9をChatGPT、Claude、Geminiに接続

• 01 / 01統計情報の取得方法

最速日

729ms

最遅日

1122ms

14日間の傾向

遅延傾向+5%

Five9 Connector

準備完了です。MCPクライアントを選択し、セットアップ手順に従ってください。

コネクタリンクhttps://edge.vinkius.com/vk_preview_fIpwp3ZKGcekDzYQorReCxGpdcvPanfKXOkpi3rT/mcpコピー

Claude Desktop

以下の手順で数秒で接続できます。

1. 1In Claude Desktop, open Settings → Connectors.
2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
3. 3Click Add and start a new chat — Five9 capabilities are ready to use.

設定 · claude_desktop_config.jsonコピー

{
  "mcpServers": {
    "five9-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_fIpwp3ZKGcekDzYQorReCxGpdcvPanfKXOkpi3rT/mcp"
    }
  }
}

• Claude
• ChatGPT
• Cursor
• VS Code
• Windsurf
• Claude Code
• JetBrains
• Cline

各クライアントの手順ガイドはこちらです。 接続方法

Claude向けのガイド付きセットアップ？ Five9をClaudeや他のAIに設定する

このConnectorが対応するすべてのAIクライアントを見る ↑

• 01

  コンタクトセンター・スーパーバイザー

  現場の稼働状況やエージェントの空き状況を即座に確認し、フロア運営を管理します。

• 02

  オペレーション・マネージャー

  AIへの簡単なコマンドを通じて、キャンペーンのパフォーマンスやスキルの分布をリアルタイムで把握します。

• 03

  サポート・リード

  進行中のサポート対応を監視し、エージェントの状態を更新して最適なサービスレベルを維持します。

• 01

  How do I connect my Five9 account?

  You subscribe through Vinkius and enter your Five9 VCC credentials. Vinkius manages the connection and session tokens for you.

• 02

  Which AI clients can I use with this MCP?

  You can use any MCP-compatible client, including Claude, Cursor, Windsurf, and VS Code.

• 03

  Can I actually change an agent's status?

  Yes, you can use the update agent state capability to remotely change an agent to states like READY or LOGOUT.

• 04

  Is my Five9 data secure?

  Yes, Vinkius hosts the MCP and manages your credentials and session tokens securely.

• 05

  Can I see real-time call stats?

  Yes, the get statistics capability allows your AI client to fetch real-time metrics like Service Level and Average Handle Time.

• 06

  What agent states can I set using this server?

  You can use the 'update_agent_state' capability to force an agent into common operational states such as 'READY' (available for calls), 'NOT_READY' (unavailable), or 'LOGOUT' (ends the agent session).

• 07

  Is the statistics capability real-time?

  Yes! The 'get_statistics' capability fetches the current high-level metrics from your Five9 organization, providing an up-to-the-minute view of contact center performance and volumes.

• 08

  Can I see who is currently on a call?

  Absolutely. Use the 'list_active_interactions' capability to see all ongoing calls and digital interactions, including details about the participating agents and interaction durations.

• 

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