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Vinkius

Freshsuccess Connector for AI agents.

11 live capabilities

Manage customer retention and health scores within your favorite AI client.

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Why people use Freshsuccess

Freshsuccess for Automated Churn Prevention

With this Connector, you just ask your agent for a status update. It pulls in the health scores and active alerts instantly. You can then tell the agent to update a metric or log a task, getting the work done in one conversation.

  • Claude
  • ChatGPT
  • Gemini
  • Cursor
  • Visual Studio Code
  • Windsurf

What Vinkius changes

You get a direct line to your Freshsuccess data without leaving your AI chat.

Use it from Claude, ChatGPT, Cursor or another AI client you already have.

One account · 5,900+ Connectors

  1. Real-world use case 01

    Spotting Churn Risks

    A CSM asks the agent to find all accounts with a health score below 50.

  2. Real-world use case 02

    Automated Metric Logging

    A CS Ops person asks the agent to log a specific usage value for a new user.

  3. Real-world use case 03

    Renewal Meeting Prep

    An AE asks for a summary of a specific account's health and active alerts before a meeting.

Complete set · 11capabilities

The complete Freshsuccess capability set.

These are the exact actions your AI can choose when you ask it to work with Freshsuccess.

Capability set01 / 03

01—04

4 capabilities in this set.

Part of 11 available through Freshsuccess.

  1. 01 Capability

    Get account health

    Get account metadata. This lets you see the current health status of a specific customer account.

  2. 02 Capability

    Upsert cs user

    This ensures your user profiles stay synchronized and up to date.

  3. 03 Capability

    Check api status

    Verify API connection. This lets you check if your connection to the Freshsuccess API is active.

  4. 04 Capability

    Get user health

    Get user metadata. Use this to see how individual users are engaging with your product.

Capability set02 / 03

05—08

4 capabilities in this set.

Part of 11 available through Freshsuccess.

  1. 05 Capability

    List cs accounts

    List customer accounts. This pulls a full list of your accounts so you can see your whole book of business.

  2. 06 Capability

    List cs alerts

    List active alerts. This helps you find usage drops or health warnings that need immediate attention.

  3. 07 Capability

    List custom metrics

    List defined metrics. See which custom metrics are currently set up in your Freshsuccess account.

  4. 08 Capability

    List cs tasks

    List pending tasks. This shows all pending CSM tasks to keep your team's workload organized.

Capability set03 / 03

09—11

3 capabilities in this set.

Part of 11 available through Freshsuccess.

  1. 09 Capability

    List cs users

    List account users. Get a list of all users associated with a specific customer account.

  2. 10 Capability

    Post metric value

    Record custom metric. Post specific usage values to accounts or users to influence health scores.

  3. 11 Capability

    Upsert cs account

    Create/Update account. This ensures your account records stay synchronized and up to date.

Set up in minutes

One URL. Then ask Freshsuccess to work.

Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use Freshsuccess from the conversation.

Choose your client

Live preview
Advanced clients IDE · CLI

Claude · Web + desktop

Official guide ↗

Connector URL · ready to paste

Streamable HTTP
https://edge.vinkius.com/vk_preview_vMHDbV94jnwMMaim3c0AZ8kyccCFtUZUOBrkR7qx/mcp
  1. Step 01

    Open Connectors

    In Claude Web or Claude Desktop, open Settings and choose Connectors.

  2. Step 02

    Add the URL

    Choose Add custom connector, name it Freshsuccess, and paste the URL above.

  3. Step 03

    Turn it on in chat

    Select +, open Connectors, and enable Freshsuccess for the conversation.

Where the request belongs

Work Freshsuccess can move forward.

Built around the request

Customer Success Managers who are tired of manual dashboard digging and CS Ops teams who need to automate data logging for retention.

01

Customer Success Manager

Checking account health and alerts during morning syncs to prioritize high-risk customers.

02

CS Operations Specialist

Bulk updating user metrics and syncing records to keep the CRM accurate.

03

Account Executive

Getting a quick adoption summary before a renewal call to see how the customer is actually using the product.

Build the capability set

Add more capabilities.

Each Connector adds new actions and data without changing how you work.

Browse Connectors
Freshworks logo
01 9 capabilities

Freshworks

Manage unified CRM and support via Freshworks. track sales deals and accounts, handle helpdesk tickets, and manage contacts directly from any AI agent.

View Connector
Freshsales logo
02 12 capabilities

Freshsales

Manage your CRM pipelines, track leads, and oversee sales deals via AI agents with Freshsales.

View Connector
Pipeliner logo
03 10 capabilities

Pipeliner

Manage sales pipelines and opportunities via Pipeliner CRM. list leads, track deals, and monitor activities directly from any AI agent.

View Connector
ChurnZero logo
04 8 capabilities

ChurnZero

Manage customer success and health via ChurnZero. track churn scores, monitor segments, and analyze account activity directly from any AI agent.

View Connector
ClientSuccess logo
05 6 capabilities

ClientSuccess

Reduce churn and grow accounts with health scoring, engagement tracking, and success playbooks built for customer success teams.

View Connector
Planhat logo
06 10 capabilities

Planhat

Manage customer success via Planhat. list companies, track end users, and monitor tasks directly from any AI agent.

View Connector

Bring your own AI

Change the model, client or framework. Keep Freshsuccess connected.

  • Claude
  • ChatGPT
  • Gemini
  • Cursor
  • VS Code
  • Windsurf
  • ZCode
  • Cline
  • Zed
  • Continue
  • Kiro
  • Roo Code
  • Zencoder
  • Goose
  • Void
  • Augment Code
  • Amp
  • Qodo
  • Tabnine
  • Pieces
  • Sourcegraph Cody
  • JetBrains
  • Warp
  • Amazon Q
  • Antigravity
  • BoltAI
  • Raycast
  • Jan
  • LM Studio
  • AnythingLLM
  • Open WebUI
  • Msty
  • Cherry Studio
  • LibreChat
  • TypingMind
  • Chorus
  • 5ire
  • n8n
  • LangChain
  • LlamaIndex
  • CrewAI
  • Vercel AI SDK

Before you connect

Questions about Freshsuccess.

The practical details behind the request, access and result.

Can Freshsuccess MCP help me stop customers from leaving?

Yes, it helps by pulling active alerts and health scores directly into your chat. You can quickly identify which customers are at risk of churning and prioritize your outreach.

How do I see my account health scores with Freshsuccess MCP?

You can simply ask your AI agent to show you the health scores for specific accounts or ask for a list of the lowest-scoring accounts to see who needs help.

Can I use Freshsuccess MCP to update user data?

Yes, you can use the AI to create or update user profiles. This keeps your records accurate without you having to manually click through the dashboard.

Does Freshsuccess MCP work with Claude or Cursor?

Yes, it works with any MCP-compatible client, including Claude, Cursor, and Windsurf, allowing you to manage your customer success data from your favorite capability.

How do I get my Freshsuccess data into my AI agent?

You can connect it by subscribing to the Connector on Vinkius and providing your Region Domain and API Key from your Freshsuccess settings.

Can it log custom product metrics for me?

Yes, you can ask your agent to record specific values for custom metrics. This is a great way to keep your health scoring accurate based on real product usage.

How do I get an API Key for Freshsuccess?

Log in to your Freshsuccess account, navigate to Settings > Third-party integrations > API, and generate or copy your active token.

What is my 'Region Domain'?

Your domain depends on where your account is hosted (e.g. 'api-us.freshsuccess.com' for US Data Center, 'api-eu.freshsuccess.com' for Europe).

Can I update an account's metadata using the agent?

Yes! Use the 'upsert_cs_account' capability. Provide the unique Account ID and the new name to instantly update the record in Freshsuccess.

Is it possible to log custom product metrics?

Absolutely. You can use the 'post_metric_value' capability to send raw numeric data for specific accounts or users to influence their health scores.

One connection away

Give your agent a direct line to Freshsuccess.

Connect Freshsuccess once. Keep it beside 5,900+ managed Connectors when the next task needs more.

Explore every Connector No credit card required · Free tier available