Freshworks Connector for AI agents.
9 live capabilities
Manage sales pipelines and customer support tickets in real time.
Waiting for input…
Why people use Freshworks
Freshworks CRM and Support Management for AI Agents
With this Connector, you just ask your agent for a summary. It pulls the ticket status, the latest deal progress, and the contact's history in one go. You get a clear picture of the customer's lifecycle without ever leaving your chat window.
What Vinkius changes
You get a direct line into your Freshworks data without the manual navigation.
Use it from Claude, ChatGPT, Cursor or another AI client you already have.
One account · 5,900+ Connectors
- Real-world use case 01
Checking team coverage during a ticket spike
A support lead notices a queue backup and asks the agent to use `list_agents` and `list_groups` to see who is available and how many people are assigned to the active queues.
- Real-world use case 02
Summarizing a sales pipeline for a weekly meeting
A sales manager asks for a summary of all active deals.
- Real-world use case 03
Researching a high-value customer's history
A customer success rep needs to know a user's past issues.
Complete set · 9capabilities
The complete Freshworks capability set.
These are the exact actions your AI can choose when you ask it to work with Freshworks.
01—03
3 capabilities in this set.
Part of 9 available through Freshworks.
- 01 Capability
List tickets
This capability retrieves a global list of all active helpdesk tickets. It helps you see the total volume of support requests.
- 02 Capability
List helpdesk contacts
This capability shows every contact registered in your helpdesk partition. Use it to see who is reaching out for support.
- 03 Capability
List agents
This capability lets you see all support agents currently connected to your system. It's great for checking team availability.
04—06
3 capabilities in this set.
Part of 9 available through Freshworks.
- 04 Capability
List groups
This capability checks the configurations for all agent groups and support queues. Use it to audit how your team is organized.
- 05 Capability
List companies
This capability shows all hierarchical organization records in your CRM. It helps you see the structure of your business accounts.
- 06 Capability
List crm contacts
This capability enumerates end-users in your Sales CRM partition. Use it to find specific people and their interaction metadata.
07—09
3 capabilities in this set.
Part of 9 available through Freshworks.
- 07 Capability
List deals
This capability extracts all sales deal records to track ongoing cycles and forecasts. It gives you a clear view of your pipeline.
- 08 Capability
Get ticket
This capability pulls specific details for a helpdesk ticket to see the full customer interaction. It helps you understand the history of a single issue quickly.
- 09 Capability
List accounts
This capability lets you view all sales accounts to monitor business growth. Use it to see your high-level customer base.
Set up in minutes
One URL. Then ask Freshworks to work.
Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use Freshworks from the conversation.
Choose your client
Live previewAdvanced clients IDE · CLI
Claude · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_ulMj5ZxlJAKwWXFIHqQ58E0v87orBfw8D8sXfeo7/mcp - Step 01
Open Connectors
In Claude Web or Claude Desktop, open Settings and choose Connectors.
- Step 02
Add the URL
Choose Add custom connector, name it Freshworks, and paste the URL above.
- Step 03
Turn it on in chat
Select +, open Connectors, and enable Freshworks for the conversation.
ChatGPT · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_ulMj5ZxlJAKwWXFIHqQ58E0v87orBfw8D8sXfeo7/mcp - Step 01
Open MCP settings
On desktop, open Settings and MCP servers. On web, open your workspace app or connector settings.
- Step 02
Add the URL
Choose Add server with Streamable HTTP, or create a custom MCP app, then paste the Freshworks URL.
- Step 03
Save and start
Save the connection and enable Freshworks in your conversation. Desktop may ask you to restart once.
Cursor · IDE configuration
Advanced setup
{
"mcpServers": {
"freshworks": {
"url": "https://edge.vinkius.com/vk_preview_ulMj5ZxlJAKwWXFIHqQ58E0v87orBfw8D8sXfeo7/mcp"
}
}
}- Step 01
Open MCP Settings
Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"
- Step 02
Add the server config
Paste the JSON configuration above into the mcp.json file that opens
- Step 03
Save the file
Cursor will automatically detect the new Connector
- Step 04
Start using Freshworks
Open Agent mode in chat and ask: "Using Freshworks, help me...". 9 tools available
VS Code Copilot · IDE configuration
Advanced setup
{
"mcpServers": {
"freshworks": {
"url": "https://edge.vinkius.com/vk_preview_ulMj5ZxlJAKwWXFIHqQ58E0v87orBfw8D8sXfeo7/mcp"
}
}
}- Step 01
Create MCP config
Create a .vscode/mcp.json file in your project root
- Step 02
Add the server config
Paste the JSON configuration above
- Step 03
Enable Agent mode
Open GitHub Copilot Chat and switch to Agent mode using the dropdown
- Step 04
Start using Freshworks
Ask Copilot: "Using Freshworks, help me...". 9 tools available
Windsurf · IDE configuration
Advanced setup
{
"mcpServers": {
"freshworks": {
"url": "https://edge.vinkius.com/vk_preview_ulMj5ZxlJAKwWXFIHqQ58E0v87orBfw8D8sXfeo7/mcp"
}
}
}- Step 01
Open MCP Settings
Go to Settings → MCP Configuration or press Cmd+Shift+P and search "MCP"
- Step 02
Add the server
Paste the JSON configuration above into mcp_config.json
- Step 03
Save and reload
Windsurf will detect the new server automatically
- Step 04
Start using Freshworks
Open Cascade and ask: "Using Freshworks, help me...". 9 tools available
Cline · IDE configuration
Advanced setup
{
"mcpServers": {
"freshworks": {
"url": "https://edge.vinkius.com/vk_preview_ulMj5ZxlJAKwWXFIHqQ58E0v87orBfw8D8sXfeo7/mcp"
}
}
}- Step 01
Open Cline MCP Settings
Click the Connectors icon in the Cline sidebar panel
- Step 02
Add remote server
Click "Add Connector" and paste the configuration above
- Step 03
Enable the server
Toggle the server switch to ON
- Step 04
Start using Freshworks
Ask Cline: "Using Freshworks, help me...". 9 tools available
Claude Code · Terminal command
Advanced setup
claude mcp add freshworks --transport http "https://edge.vinkius.com/vk_preview_ulMj5ZxlJAKwWXFIHqQ58E0v87orBfw8D8sXfeo7/mcp"- Step 01
Install Claude Code
Run npm install -g @anthropic-ai/claude-code if not already installed
- Step 02
Add the Connector
Run the command above in your terminal
- Step 03
Verify the connection
Run claude mcp to list connected servers, or type /mcp inside a session
- Step 04
Start using Freshworks
Ask Claude: "Using Freshworks, show me...". 9 tools are ready
Where the request belongs
Work Freshworks can move forward.
For the support lead drowning in tickets, the sales manager tracking dozens of deals, or the ops person trying to audit company records across a messy database.
Sales Manager
Checking deal stages and revenue forecasts during meetings without leaving the chat.
Support Lead
Monitoring ticket volumes and agent group assignments to balance team workload.
Customer Success
Pulling unified histories for high-value accounts to provide better service.
Operations Lead
Auditing company structures and verifying contact data across the platform.
Build the capability set
Add more capabilities.
Each Connector adds new actions and data without changing how you work.
Browse ConnectorsZoho Desk
AI-powered helpdesk: manage tickets, contacts, and support workflows via agents.
MeiQia
Leading live chat and customer CRM platform. manage conversations, messages, and customers via AI.
Pylon
Automate B2B support and CRM via Pylon. manage issues, accounts, and knowledge bases with AI.
BoldDesk
Empower your customer support via BoldDesk. manage tickets, contacts, and agents directly from any AI agent.
Nutshell CRM
Manage sales and relationships via Nutshell CRM. track leads, contacts, and accounts directly from your AI agent.
Attio
Build powerful CRM workflows with flexible data models, relationship tracking, and deal management tailored to your process.
Bring your own AI
Change the model, client or framework. Keep Freshworks connected.
-
Claude -
ChatGPT -
Gemini -
Cursor -
VS Code -
Windsurf -
ZCode -
Cline -
Zed -
Continue -
Kiro -
Roo Code -
Zencoder -
Goose -
Void -
Augment Code -
Amp -
Qodo -
Tabnine -
Pieces -
Sourcegraph Cody -
JetBrains -
Warp -
Amazon Q -
Antigravity -
BoltAI -
Raycast -
Jan -
LM Studio -
AnythingLLM -
Open WebUI -
Msty -
Cherry Studio -
LibreChat -
TypingMind -
Chorus -
5ire -
n8n -
LangChain -
LlamaIndex -
CrewAI -
Vercel AI SDK
Before you connect
Questions about Freshworks.
The practical details behind the request, access and result.
Can I use Freshworks MCP to see my sales deals?
Yes, you can. The Connector allows your AI agent to pull all sales deal records directly, so you can ask for summaries of your pipeline or specific deal statuses in real time.
Does Freshworks MCP work for helpdesk tickets?
Yes, it connects to your helpdesk partition. You can ask your agent to list all active tickets or get specific details on a single customer interaction.
How do I see my support agents with Freshworks MCP?
You can simply ask your agent to list the connected agents. It will show you who is online and available to handle support queues.
Can I pull company records using the Freshworks MCP?
Yes, it can identify and list all hierarchical organization records. This is great for auditing your company structure or finding specific account data.
Is Freshworks MCP good for customer success teams?
It's a great fit. It allows you to pull combined sales and support histories for specific contacts, helping you resolve inquiries much faster.
Can I manage agent groups with the Freshworks MCP?
Yes, you can audit agent group configurations and see how your team is organized into different support queues using natural language.
Can my agent list both sales deals and support tickets via Freshworks?
Yes. This server provides capabilities for both. Use 'list_deals' to see your sales pipeline and 'list_tickets' to see helpdesk activity. The agent fetches data from both partitions within your unified Freshworks instance.
How do I check the health of a specific sales account via chat?
Use the 'list_accounts' capability to find the account and then ask for its detailed metrics. Your agent can retrieve hierarchical account limits and associated contact data to help you verify its status natively.
Can I audit agent groups and their queues through the agent?
Absolutely. Use the 'list_groups' capability. Your agent will execute bulk iterations tracking explicitly registered agent grouping configurations, allowing you to monitor how support queues are handled securely.
One connection away
Give your agent a direct line to Freshworks.
Connect Freshworks once. Keep it beside 5,900+ managed Connectors when the next task needs more.
Explore every Connector No credit card required · Free tier available