Vinkius

Freshworks MCP. See a customer's entire lifecycle from deal to ticket.

Freshworks lets your AI agent manage everything related to sales and support. It connects directly to your unified CRM, giving you full control over customer interactions, from tracking active deals to managing helpdesk tickets. You can audit accounts, look up contact history across both sales and support pipelines, and understand the whole customer lifecycle without ever leaving your chat window.

Freshworks MCP is compatible with Claude Claude
Freshworks MCP is compatible with ChatGPT ChatGPT
Freshworks MCP is compatible with Cursor Cursor
Freshworks MCP is compatible with Gemini Gemini
Freshworks MCP is compatible with Windsurf Windsurf
Freshworks MCP is compatible with VS Code VS Code
Freshworks MCP is compatible with JetBrains JetBrains
Freshworks MCP is compatible with Vercel Vercel
See Vinkius in Action

Give Claude and any AI agent real-world access

Audit the Sales Pipeline

Retrieve detailed records of ongoing sales deals, allowing you to monitor current revenue forecasts.

Review Full Support History

Pull up global lists of active helpdesk tickets and fetch sub-entry details to view complete customer interactions.

Track Account Structure

Manage hierarchical company records, verifying contacts and binding multiple sales accounts across the platform.

Monitor CRM Contacts

List all end-users in your Sales CRM partition and retrieve their profile details along with interaction history.

Manage Support Resources

See who works for support by listing specific agents, groups, and official helpdesk contacts.

Waiting for input…

AI Agent
Freshworks

What AI agents can do with Freshworks: 9 Tools for CRM & Support Management

These nine tools let you run specific operations across your Freshworks account, giving your agent the power to manage deals, contacts, tickets, and accounts.

Make your AI actually useful.

Add this MCP to Claude, Cursor, or Windsurf and your AI stops guessing. It gets real tools to look things up, take action, and handle the stuff you keep doing by hand.

Start using Freshworks MCP

List Tickets

Lists all current helpdesk tickets for review.

Get Ticket

Retrieves the full details of a specific support ticket.

List Helpdesk Contacts

Lists all contacts registered in the helpdesk system.

List Agents

Retrieves a list of every support agent connected to Freshworks.

List Groups

Lists all defined groups that manage support queues and agents.

List Companies

Retrieves a list of organizational company records.

List Crm Contacts

Lists all contacts recorded in the Sales CRM section.

List Deals

Retrieves a list of every sales deal currently tracked.

List Accounts

Lists all major sales accounts managed within the CRM.

Security and governance baked right in.

Pick your AI client below to get set up. Just create a Vinkius account, subscribe, and you're instantly up and running. We handle the entire backend infrastructure, delivering out-of-the-box support for HTTPS Streamable, SSE, and OAuth2—zero messy routing required.

Freshworks MCP is compatible with Claude

Claude AI

1

Open Claude Settings

Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.

2

Add Custom Connector

Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL:

https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. For OAuth-protected servers, expand Advanced settings to add credentials.

3

Start a conversation

Open a new chat. The Freshworks integration is available immediately — no restart needed.

Choose How to Get Started

Build a custom MCP for your own tools, or connect a ready-made integration from our catalog.

Build Your Own

Turn any API into an MCP. Import a spec, define Agent Skills, or deploy with MCPFusion.

  • Import from OpenAPI, Swagger, or YAML specs
  • Create Agent Skills with progressive disclosure
  • Deploy to edge with MCPFusion framework
  • Built in DLP, auth, and compliance on each call
  • Real time usage dashboard and cost metering
  • Publish to catalog or keep private
Start building

Make Your AI Do More

Start with Freshworks, then connect any of our 5,200+ other servers whenever your AI needs more. One click, no limits.

  • Use this MCP plus 5,200+ others, all in one place
  • Add new capabilities to your AI anytime you want
  • Connections are secured and governed automatically
  • Track usage and costs across all your servers
  • Works with Claude, ChatGPT, Cursor, and more
  • New servers added to the catalog weekly
Freshworks MCP server cover

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Freshworks. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

VINKIUS CLOUD

Cloud Hosted

Managed infra

V8 Isolated

Sandboxed per request

Zero-Trust Proxy

No stored credentials

DLP Enforced

Policy on each call

GDPR Compliant

EU data residency

Token Compression

~60% cost reduction

Your data is protected. See how we built it.

The Pain Point: Switching Contexts to Understand One Customer

Today, understanding a customer means logging into at least three separate systems. You check the CRM for their latest deal status. Then you open your helpdesk portal just to see if they've submitted any tickets. Finally, you might have to cross-reference an internal sheet to understand who within that company is actually making decisions. It’s a constant copy-paste job across different tabs and dashboards.

With this MCP, all those steps disappear. You ask your agent for the customer overview, and it pulls together sales deals, support ticket status, and account details in one response. The result isn't just data; it's instant context that lets you move faster.

Freshworks MCP Gives You a Unified View of Deals and Support

The manual steps that vanish include switching between the sales dashboard to check `list_deals` records and then logging into the ticketing system just to run `list_tickets`. There’s no more juggling tabs or waiting for data exports.

You get immediate, conversational answers. It's not about retrieving a list; it's about getting actionable intelligence on a customer right now.

What Freshworks MCP does for your AI

Connect your Freshworks account through Vinkius and give your AI agent full visibility into your unified CRM and support operations. This MCP lets you move beyond manual clicks in multiple dashboards. Instead of jumping between separate sales tools and helpdesk portals, your agent handles everything via natural conversation. Need to know the status of a major deal? Ask for it.

Want to see if that customer opened a ticket last week? It pulls up the history. You can audit entire company organizational structures or pull a list of all active support tickets in seconds. It’s about bringing sales intelligence and service management together, letting you resolve complex customer issues fast while keeping an eye on revenue forecasts.

Built · Hosted · Managed by Vinkius Freshworks MCP - Manage CRM and Support Data
Server ID 019d75a1-0327-71c0-8b65-6c17975e6604
Vinkius Inspector
Compliance Grade A+
Score 100/100
Vinkius Inspector Badge — Score 100/100

Frequently asked questions about Freshworks MCP

How do I use the Freshworks MCP to check deal status? +

To see what deals are active, ask your agent to run list_deals. The agent retrieves all ongoing opportunities and shows you their current stage and value.

Can I list support agents with the Freshworks MCP? +

Yes. You can use the list_agents tool, which provides a complete roster of every support agent connected to your account.

What data does the freshworks listing_crm_contacts provide? +

The list_crm_contacts tool lists all end-users recorded in the Sales CRM partition, providing their profiles and historical interaction metadata.

Does Freshworks MCP help me find a customer's full history? +

Absolutely. By combining calls to list_crm_contacts and checking ticket data via list_tickets, your agent builds a combined service and sales history.

What if I need to see details for one specific ticket? +

You should use the get_ticket tool. This retrieves all the necessary sub-entry details so you can view the full customer interaction record.