BoldDesk Connector for AI agents.
10 live capabilities
Manage customer support tickets and help desk workflows from your favorite AI client.
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Why people use BoldDesk
BoldDesk for Faster Customer Support Ticket Resolution
This Connector changes the flow. Instead of navigating menus, you just tell your AI agent to find the ticket and update the status. You get to stay in your primary workspace while the agent handles the heavy lifting of data retrieval and ticket management. It turns your help desk into a set of commands you can actually use in plain English.
What Vinkius changes
You get a direct command line for your customer service desk inside your favorite AI capability.
Use it from Claude, ChatGPT, Cursor or another AI client you already have.
One account · 5,900+ Connectors
- Real-world use case 01
Logging a new bug report
A customer reports a bug.
- Real-world use case 02
Quick VIP history check
You need to prep for a high-priority call.
- Real-world use case 03
Summarizing complex threads
You're looking for a status update on a long conversation.
Complete set · 10capabilities
The complete BoldDesk capability set.
These are the exact actions your AI can choose when you ask it to work with BoldDesk.
01—04
4 capabilities in this set.
Part of 10 available through BoldDesk.
- 01 Capability
Add ticket note
Add a private note to a ticket. This lets you leave internal instructions for your team that customers won't see.
- 02 Capability
Create ticket
Create a new support ticket. You can generate new entries for issues as they come in through your chat.
- 03 Capability
Get agent
Get details of a specific agent. This helps you find the right person to handle a specific task or department.
- 04 Capability
Get contact
Get details of a specific contact. Use this to pull up a user's full profile and history in one move.
05—07
3 capabilities in this set.
Part of 10 available through BoldDesk.
- 05 Capability
Get ticket
Get details of a specific ticket. This retrieves the full context of a single issue, including all previous interactions.
- 06 Capability
List agents
List all support agents. This gives you a quick look at your entire team's status and roles.
- 07 Capability
List contacts
List all customer contacts. This lets you browse your entire customer directory from your AI interface.
08—10
3 capabilities in this set.
Part of 10 available through BoldDesk.
- 08 Capability
List tickets
List all support tickets. This provides a high-level view of your current queue and pending issues.
- 09 Capability
Reply to ticket
Add a public reply to a ticket. This lets you send messages directly to customers through your AI agent.
- 10 Capability
Update ticket
Update an existing ticket. Use this to change the status, priority, or details of an ongoing issue.
Set up in minutes
One URL. Then ask BoldDesk to work.
Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use BoldDesk from the conversation.
Choose your client
Live previewAdvanced clients IDE · CLI
Claude · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_BZjBIH0qqHSjdrsL1Yr17YT1IPYbZzxY9JybUlWw/mcp - Step 01
Open Connectors
In Claude Web or Claude Desktop, open Settings and choose Connectors.
- Step 02
Add the URL
Choose Add custom connector, name it BoldDesk, and paste the URL above.
- Step 03
Turn it on in chat
Select +, open Connectors, and enable BoldDesk for the conversation.
ChatGPT · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_BZjBIH0qqHSjdrsL1Yr17YT1IPYbZzxY9JybUlWw/mcp - Step 01
Open MCP settings
On desktop, open Settings and MCP servers. On web, open your workspace app or connector settings.
- Step 02
Add the URL
Choose Add server with Streamable HTTP, or create a custom MCP app, then paste the BoldDesk URL.
- Step 03
Save and start
Save the connection and enable BoldDesk in your conversation. Desktop may ask you to restart once.
Cursor · IDE configuration
Advanced setup
{
"mcpServers": {
"bolddesk": {
"url": "https://edge.vinkius.com/vk_preview_BZjBIH0qqHSjdrsL1Yr17YT1IPYbZzxY9JybUlWw/mcp"
}
}
}- Step 01
Open MCP Settings
Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"
- Step 02
Add the server config
Paste the JSON configuration above into the mcp.json file that opens
- Step 03
Save the file
Cursor will automatically detect the new Connector
- Step 04
Start using BoldDesk
Open Agent mode in chat and ask: "Using BoldDesk, help me...". 10 tools available
VS Code Copilot · IDE configuration
Advanced setup
{
"mcpServers": {
"bolddesk": {
"url": "https://edge.vinkius.com/vk_preview_BZjBIH0qqHSjdrsL1Yr17YT1IPYbZzxY9JybUlWw/mcp"
}
}
}- Step 01
Create MCP config
Create a .vscode/mcp.json file in your project root
- Step 02
Add the server config
Paste the JSON configuration above
- Step 03
Enable Agent mode
Open GitHub Copilot Chat and switch to Agent mode using the dropdown
- Step 04
Start using BoldDesk
Ask Copilot: "Using BoldDesk, help me...". 10 tools available
Windsurf · IDE configuration
Advanced setup
{
"mcpServers": {
"bolddesk": {
"url": "https://edge.vinkius.com/vk_preview_BZjBIH0qqHSjdrsL1Yr17YT1IPYbZzxY9JybUlWw/mcp"
}
}
}- Step 01
Open MCP Settings
Go to Settings → MCP Configuration or press Cmd+Shift+P and search "MCP"
- Step 02
Add the server
Paste the JSON configuration above into mcp_config.json
- Step 03
Save and reload
Windsurf will detect the new server automatically
- Step 04
Start using BoldDesk
Open Cascade and ask: "Using BoldDesk, help me...". 10 tools available
Cline · IDE configuration
Advanced setup
{
"mcpServers": {
"bolddesk": {
"url": "https://edge.vinkius.com/vk_preview_BZjBIH0qqHSjdrsL1Yr17YT1IPYbZzxY9JybUlWw/mcp"
}
}
}- Step 01
Open Cline MCP Settings
Click the Connectors icon in the Cline sidebar panel
- Step 02
Add remote server
Click "Add Connector" and paste the configuration above
- Step 03
Enable the server
Toggle the server switch to ON
- Step 04
Start using BoldDesk
Ask Cline: "Using BoldDesk, help me...". 10 tools available
Claude Code · Terminal command
Advanced setup
claude mcp add bolddesk --transport http "https://edge.vinkius.com/vk_preview_BZjBIH0qqHSjdrsL1Yr17YT1IPYbZzxY9JybUlWw/mcp"- Step 01
Install Claude Code
Run npm install -g @anthropic-ai/claude-code if not already installed
- Step 02
Add the Connector
Run the command above in your terminal
- Step 03
Verify the connection
Run claude mcp to list connected servers, or type /mcp inside a session
- Step 04
Start using BoldDesk
Ask Claude: "Using BoldDesk, show me...". 10 tools are ready
Where the request belongs
Work BoldDesk can move forward.
This is for support teams who are drowning in tickets and need to move faster. It is for the lead who wants a bird's-eye view of the queue without the manual clicking.
Support Lead
Monitors the queue and assigns tickets to the right people without opening the full dashboard.
Customer Success Manager
Quickly pulls up a customer's full history to prep for a high-priority account review.
Support Developer
Automates the creation of tickets from bug reports using natural language.
Build the capability set
Add more capabilities.
Each Connector adds new actions and data without changing how you work.
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Desku.io
Unify customer support across email, chat, and social with AI-assisted ticket resolution that speeds up response times.
LiveAgent
Manage customer support tickets, conversations, and call records directly through LiveAgent.
Jitbit
Track and resolve IT support tickets with a fast helpdesk that includes automation rules, knowledge base, and SLA monitoring.
Bring your own AI
Change the model, client or framework. Keep BoldDesk connected.
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Claude -
ChatGPT -
Gemini -
Cursor -
VS Code -
Windsurf -
ZCode -
Cline -
Zed -
Continue -
Kiro -
Roo Code -
Zencoder -
Goose -
Void -
Augment Code -
Amp -
Qodo -
Tabnine -
Pieces -
Sourcegraph Cody -
JetBrains -
Warp -
Amazon Q -
Antigravity -
BoltAI -
Raycast -
Jan -
LM Studio -
AnythingLLM -
Open WebUI -
Msty -
Cherry Studio -
LibreChat -
TypingMind -
Chorus -
5ire -
n8n -
LangChain -
LlamaIndex -
CrewAI -
Vercel AI SDK
Before you connect
Questions about BoldDesk.
The practical details behind the request, access and result.
Can BoldDesk MCP help me manage my support queue?
Yes, it lets you list all tickets and see the status of every open issue without leaving your AI capability.
How does BoldDesk MCP handle customer replies?
You can ask your agent to send a public reply to any ticket, and it will update the customer immediately.
Can I use BoldDesk MCP to see private team notes?
Yes, the Connector can retrieve both public replies and private internal notes so you have the full picture.
Does BoldDesk MCP support multiple agents?
It allows you to list all your support agents and see their specific details to help with team coordination.
Can I create new tickets using BoldDesk MCP?
You can tell your agent to create a new ticket with a subject and customer email, and it handles the rest.
Will BoldDesk MCP keep my customer data private?
Yes, it connects securely to your BoldDesk account to manage your specific contacts and tickets.
Can I check the status of a specific support ticket?
Yes! Use the get_ticket capability with the Ticket ID. Your agent will fetch the latest status, priority, and the full conversation history directly from BoldDesk.
How do I add a private note to a ticket for my team?
Simply ask the agent to add_ticket_note and provide the Ticket ID and the content of your note. This will be added as a private internal note invisible to the customer.
Does the integration allow creating a ticket for a new user?
Yes. When using create_ticket, if the requester email does not exist in your contact list, BoldDesk will automatically create a new contact profile for that user.
One connection away
Give your agent a direct line to BoldDesk.
Connect BoldDesk once. Keep it beside 5,900+ managed Connectors when the next task needs more.
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