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Vinkius

Gainsight CS Connector for AI agents.

12 live capabilities

Manage customer retention and health scores in real-time.

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Why people use Gainsight CS

Gainsight CS Customer Success Health Tracking

With the Gainsight CS MCP, you just ask your agent. You can get a summary of a company's health or see their latest activities in a single chat message. This cuts out the manual navigation and lets you focus on actually solving customer problems instead of hunting for data.

  • Claude
  • ChatGPT
  • Gemini
  • Cursor
  • Visual Studio Code
  • Windsurf

What Vinkius changes

You get a direct way to query and update customer success data without leaving your chat window.

Use it from Claude, ChatGPT, Cursor or another AI client you already have.

One account · 5,900+ Connectors

  1. Real-world use case 01

    Identifying churn risk

    A CSM asks their agent to pull the health scores for their top 10 customers to see who needs an immediate outreach call.

  2. Real-world use case 02

    Post-meeting logging

    An AE finishes a renewal call and asks the agent to log a note about the Q4 discussion using log_timeline_activity.

  3. Real-world use case 03

    Onboarding audit

    A manager asks to list all pending CTAs for a new client to ensure the team is following the correct retention playbook.

Complete set · 12capabilities

The complete Gainsight CS capability set.

These are the exact actions your AI can choose when you ask it to work with Gainsight CS.

Capability set01 / 03

01—04

4 capabilities in this set.

Part of 12 available through Gainsight CS.

  1. 01 Capability

    Verify api connection

    Verify_api_connection checks if your connection to the Gainsight API is active. This ensures your AI client has the correct permissions to fetch data.

  2. 02 Capability

    Get company health

    Get_company_health retrieves the current health score and metadata for a specific company. Use this to quickly check if a client is at risk of churning.

  3. 03 Capability

    Get my identity

    Get_my_identity shows your current profile and identity within the Gainsight account. This confirms you are working in the correct account context.

  4. 04 Capability

    Log timeline activity

    Log_timeline_activity adds a new call, meeting, or note to a customer's activity timeline. Use this to keep records updated immediately after a client interaction.

Capability set02 / 03

05—08

4 capabilities in this set.

Part of 12 available through Gainsight CS.

  1. 05 Capability

    Get cta metadata

    Get_cta_metadata pulls specific details about a Call to Action from your cockpit. It helps you see exactly what needs to be done for a specific account.

  2. 06 Capability

    Get person details

    Get_person_details fetches profile information for a specific customer or partner. This helps you get context on key stakeholders quickly.

  3. 07 Capability

    Get task metadata

    Get_task_metadata provides details on a specific task within your retention playbook. Use this to see the status of individual retention steps.

  4. 08 Capability

    List calls to action

    List_calls_to_action shows all current Calls to Action across your customer companies. It gives you a bird's eye view of your retention tasks.

Capability set03 / 03

09—12

4 capabilities in this set.

Part of 12 available through Gainsight CS.

  1. 09 Capability

    List customer companies

    List_customer_companies pulls a list of all customer companies managed in your Gainsight instance. This is useful for getting a high-level overview of your portfolio.

  2. 10 Capability

    List crm people

    List_crm_people lists all people and contacts currently in your Gainsight system. Use this to find stakeholders without navigating deep menus.

  3. 11 Capability

    List cockpit tasks

    List_cockpit_tasks shows all tasks currently listed in your customer success cockpit. This helps you stay on top of your daily to-do list.

  4. 12 Capability

    List timeline events

    List_timeline_events lists the history of activities on a customer's timeline. Use this to see the full history of interactions with a specific client.

Set up in minutes

One URL. Then ask Gainsight CS to work.

Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use Gainsight CS from the conversation.

Choose your client

Live preview
Advanced clients IDE · CLI

Claude · Web + desktop

Official guide ↗

Connector URL · ready to paste

Streamable HTTP
https://edge.vinkius.com/vk_preview_Ehs1leTYJyLCSx9AA8I4spgNQYuehYX6fBmwaEwX/mcp
  1. Step 01

    Open Connectors

    In Claude Web or Claude Desktop, open Settings and choose Connectors.

  2. Step 02

    Add the URL

    Choose Add custom connector, name it Gainsight CS, and paste the URL above.

  3. Step 03

    Turn it on in chat

    Select +, open Connectors, and enable Gainsight CS for the conversation.

Where the request belongs

Work Gainsight CS can move forward.

Built around the request

This is for the Customer Success Manager who is tired of clicking through ten different dashboards just to see if a client is happy, and the CS Ops lead who needs to pull company data without manual exports.

01

Customer Success Manager

Checks account health scores and logs meeting notes during live calls to keep the team updated.

02

CS Operations

Pulls bulk company metadata and CTA details to build reports and audit retention playbooks.

03

Account Executive

Grabs a quick history of customer interactions before a renewal or expansion meeting.

Build the capability set

Add more capabilities.

Each Connector adds new actions and data without changing how you work.

Browse Connectors
Gainsight PX logo
01 12 capabilities

Gainsight PX

Manage product experience, track user behavior, and oversee engagements via AI agents with Gainsight PX.

View Connector
Planhat logo
02 10 capabilities

Planhat

Manage customer success via Planhat. list companies, track end users, and monitor tasks directly from any AI agent.

View Connector
ClientSuccess logo
03 6 capabilities

ClientSuccess

Reduce churn and grow accounts with health scoring, engagement tracking, and success playbooks built for customer success teams.

View Connector
Freshsuccess logo
04 11 capabilities

Freshsuccess

Manage customer success, track health scores, and oversee account usage via AI agents with Freshsuccess.

View Connector
Custify logo
05 8 capabilities

Custify

Predict and prevent customer churn with health scores, lifecycle tracking, and automated playbooks for your CS team.

View Connector
journy.io logo
06 10 capabilities

journy.io

Manage SaaS growth, users, and accounts via journy.io API.

View Connector

Bring your own AI

Change the model, client or framework. Keep Gainsight CS connected.

  • Claude
  • ChatGPT
  • Gemini
  • Cursor
  • VS Code
  • Windsurf
  • ZCode
  • Cline
  • Zed
  • Continue
  • Kiro
  • Roo Code
  • Zencoder
  • Goose
  • Void
  • Augment Code
  • Amp
  • Qodo
  • Tabnine
  • Pieces
  • Sourcegraph Cody
  • JetBrains
  • Warp
  • Amazon Q
  • Antigravity
  • BoltAI
  • Raycast
  • Jan
  • LM Studio
  • AnythingLLM
  • Open WebUI
  • Msty
  • Cherry Studio
  • LibreChat
  • TypingMind
  • Chorus
  • 5ire
  • n8n
  • LangChain
  • LlamaIndex
  • CrewAI
  • Vercel AI SDK

Before you connect

Questions about Gainsight CS.

The practical details behind the request, access and result.

Can I use Gainsight CS to see if my customers are happy?

Yes, you can use Gainsight CS to pull health scores and activity history. It lets your agent show you exactly how a customer is doing without you having to open the main dashboard.

How does Gainsight CS help with churn?

Gainsight CS helps you stay on top of your retention playbook. You can ask your agent to find pending tasks or check for specific risk flags in the health scores to catch issues early.

Can I log notes to Gainsight CS from my chat?

You can. By using Gainsight CS, your agent can take notes from your conversation and put them directly into the customer's timeline so the whole team stays updated.

Is Gainsight CS good for CS Ops?

It's great for CS Ops because it allows for quick retrieval of company metadata and CTA details. It saves time on manual data gathering for reports or audits.

Does Gainsight CS work with Claude?

Yes, Gainsight CS works with any MCP-compatible client like Claude, Cursor, or Windsurf. It connects your Gainsight NXT data to these capabilities.

Can I see who is assigned to a company using Gainsight CS?

You can. The Connector lets your agent pull company profiles which include the current CSM assignment and other key metadata.

How do I get an Access Key for Gainsight?

Log in to your Gainsight NXT instance, navigate to Administration > Connectors 2.0 > Gainsight API, and generate a new Access Key.

What is the 'Domain' required for setup?

Your domain is the base URL of your cloud instance (e.g., 'acme.gainsightcloud.com'). Do not include 'https://' or any path prefixes.

Can I log activity directly to the customer timeline?

Yes! Use the 'log_timeline_activity' capability. Provide the subject, note, and the associated Company ID to instantly add an entry to their timeline.

Are health scores accessible via the agent?

Yes, when you use 'get_company_health', the agent retrieves the current health score metadata along with the assigned CSM and other attributes.

One connection away

Give your agent a direct line to Gainsight CS.

Connect Gainsight CS once. Keep it beside 5,900+ managed Connectors when the next task needs more.

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