Gladly MCP, Ready to Go
Use AI agents with the Gladly MCP to manage your knowledge base, monitor agent recording status, and send customer emails in Cursor or Claude.
No credit card required. Experience the power of this integration risk-free.
Manage your customer support team and knowledge base with natural language.
Works with every AI agent you already use
…and any MCP-compatible client
How fast is the Gladly Connector?
Average time for the server to become ready for requests over the last 14 days, measured until the initialize / tools/list handshake completes. Metrics are updated daily between 00:00 and 04:00 UTC. Create a free account, use this Connector on Vinkius Cloud, and connect it to your AI agent in seconds.
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What AI agents can do with Gladly MCP with 20 Customer Support Tools
Manage your Gladly agents, knowledge base, and communications with 20 specific tools.
Add answer
Create a new answer in your knowledge base. This helps you keep your help center updated with the latest info.
Create business hours
Set up new business hours for your organization. Use this to define when your team is available to help customers.
Delete answer
Remove an existing answer from your records. This is useful for cleaning up outdated content.
Delete business hours
Delete specific business hours from your account. Use this to remove old shifts or holiday hours.
Get agent call recording
Check the current recording status for a specific agent. This helps ensure your team stays compliant with recording rules.
Get agent
Pull the profile details for a specific Gladly agent. You can use this to see who's on the team and what their role is.
Get answer content
Retrieve the text and details of a specific answer. This lets your agent read the full content of a help article.
Get business hours
View your current business hours. Use this to quickly see when your support team is active.
Get public answer
Fetch a specific public answer from your help center. This is the go-to tool for pulling specific documentation.
List agents
See a full list of all agents in your organization. Use this to get a quick overview of your entire support staff.
List audiences
Get a list of all defined audiences. This helps you identify different customer segments for your outreach.
List business hours
See all business hours currently configured. Use this to audit your current operational schedule.
List public answers
Browse all public answers in your knowledge base. This is great for seeing everything you have published online.
Search public answers
Find specific public answers using search terms. Use this to quickly pull relevant help articles into your chat.
Send email
Send an email message to a customer or team member. This lets you handle outreach without leaving your agent.
Send sms
Send an SMS message through your Gladly account. Use this for quick, direct mobile communication with customers.
Update agent call recording
Change the recording status for an agent. This allows you to toggle compliance settings on the fly.
Update answer content
Modify the content of an existing answer. Use this to push updates to your help center immediately.
Update answer
Update the metadata or status of an existing answer. This helps you manage the lifecycle of your documentation.
Update business hours
Edit your current business hours. Use this to keep your operational schedule accurate as things change.
A Connector is a URL. Vinkius runs it: hosting, security, governance, observability.
You're looking at one of 5,800+ managed Connectors. The real value isn't the catalog. It's the control plane that secures, governs, audits, and manages every interaction between your agents and the tools they use.
No Shadow AI
Every agent action is visible, approved, and auditable. Nothing runs outside your governance.
Absolute agent control
Fine-grained permissions for every agent, MCP, and tool. Instantly revoke access and audit every execution.
Cost control per token
Spend broken down to the token, tool, and agent. Budgets and hard limits. No surprise invoices.
Managed & monitored infra
We operate the runtime, authentication, scaling, retries, and monitoring. Your team manages AI, not infrastructure.
Data protection, DLP by design
Sensitive data is filtered before reaching the model. Access is governed so agents receive only the information they're allowed to use.
Token optimization, real savings
Lower AI costs by delivering the right context instead of unnecessary tools. Better accuracy, faster responses, and fewer wasted tokens.
Gladly MCP for Automated Knowledge Base Management
This is for the support leads and CX managers who are tired of manual data entry and want to manage their knowledge base and team status through a chat interface.
Support Manager
Monitors agent availability and recording statuses to ensure team compliance.
Knowledge Base Admin
Updates help articles and handles content localization for multiple languages.
CX Operations Specialist
Automates the retrieval of public answers to help draft faster customer responses.
Frequently Asked Questions
Can I use the Gladly MCP to update my help articles? +
Yes, you can use this Connector to create, edit, or delete answers in your knowledge base. Your AI agent can handle these updates for you using natural language commands.
How does the Gladly MCP help with agent management? +
It allows you to list all your agents, view specific profiles, and check their call recording statuses without leaving your chat interface.
Can my AI agent send emails using the Gladly MCP? +
Yes, the Connector includes tools to send emails and SMS messages directly through your Gladly account, making it easy for your agent to handle outreach.
Does the Gladly MCP support multiple languages for my knowledge base? +
It does. You can retrieve and update specific answer content for different languages and formats to keep your documentation accessible to everyone.
How do I check if my team is following call recording rules? +
You can ask your AI agent to check the recording status for any specific agent. It will pull the real-time status from Gladly so you can ensure compliance.
Can I use Gladly MCP to see my business hours? +
Yes, you can quickly view your current business hours or update them whenever your team's schedule changes by asking your AI agent.
Can I enable or disable call recording for a specific agent using this tool? +
Yes! Use the update_agent_call_recording tool by providing the Agent ID and setting the recording boolean. This allows you to manage compliance settings directly via the AI.
How do I search for help articles in our public knowledge base? +
You can use the search_public_answers tool. Just provide your Organization ID and the search query, and the agent will return the most relevant public-facing articles.
Is it possible to update the actual text content of an existing answer? +
Absolutely. Use the update_answer_content tool with the Answer ID, language code, and the new content payload to modify documentation across different languages.
Your AI, connected to everything.
No credit card required · Free tier available
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