Zendesk QA (Klaus) Connector for AI agents.
7 live capabilities
Get a direct line to your support quality scores and QA reviews.
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Why people use Zendesk QA (Klaus)
Zendesk QA (Klaus) Quality Assurance Automation
With this Connector, you can just ask your agent to do the heavy lifting. You can pull account-wide reviews or find specific graded conversations for a customer in seconds. You get a clean summary of your team's health without ever leaving your chat interface.
What Vinkius changes
You get a direct way to query and manage your support quality data through a natural chat interface.
Use it from Claude, ChatGPT, Cursor or another AI client you already have.
One account · 5,900+ Connectors
- Real-world use case 01
Monthly Performance Audits
A QA Manager asks the agent to list all reviews for the 'Technical Support' workspace to identify top performers.
- Real-world use case 02
Customer Escalation Research
A Support Lead needs to find all graded tickets for a specific customer email to see how previous issues were handled.
- Real-world use case 03
Workspace Cleanup
An Ops Manager asks the agent to use delete_qa_tickets to wipe out all records from a decommissioned support channel.
Complete set · 7capabilities
The complete Zendesk QA (Klaus) capability set.
These are the exact actions your AI can choose when you ask it to work with Zendesk QA (Klaus).
01—04
4 capabilities in this set.
Part of 7 available through Zendesk QA (Klaus).
- 01 Capability
Delete qa tickets
Permanently remove specific ticket data from your QA platform to keep your workspace clean. This is useful for clearing out old records that you no longer need to track.
- 02 Capability
Import qa users
Sync your agents and managers into the QA platform to ensure everyone has the right access. This keeps your team permissions updated without manual entry.
- 03 Capability
List all reviews
Get a full list of every quality assurance review across your entire account. This helps you see the big picture of your team's performance in one view.
- 04 Capability
Search qa conversations
Find specific customer interactions that have already been graded within your QA account. It lets you quickly locate specific feedback for a customer or a topic.
05—07
3 capabilities in this set.
Part of 7 available through Zendesk QA (Klaus).
- 05 Capability
List workspace reviews
See all the reviews for one specific workspace to focus on a single team or region. This is great for drilling down into specific department performance.
- 06 Capability
List qa workspaces
Identify the unique IDs for all your workspaces to help organize your QA data exports. Use this to find exactly which workspace you need to target for a specific task.
- 07 Capability
Import qa tickets
Bring conversation data from other sources into Zendesk QA so you can start the review process. You can use this to pull in tickets from different platforms for grading.
Set up in minutes
One URL. Then ask Zendesk QA (Klaus) to work.
Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use Zendesk QA (Klaus) from the conversation.
Choose your client
Live previewAdvanced clients IDE · CLI
Claude · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_6Az7qvnBaKA7M6YmaUS0u8asTbMgZZcYODH2bkC5/mcp - Step 01
Open Connectors
In Claude Web or Claude Desktop, open Settings and choose Connectors.
- Step 02
Add the URL
Choose Add custom connector, name it Zendesk QA (Klaus), and paste the URL above.
- Step 03
Turn it on in chat
Select +, open Connectors, and enable Zendesk QA (Klaus) for the conversation.
ChatGPT · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_6Az7qvnBaKA7M6YmaUS0u8asTbMgZZcYODH2bkC5/mcp - Step 01
Open MCP settings
On desktop, open Settings and MCP servers. On web, open your workspace app or connector settings.
- Step 02
Add the URL
Choose Add server with Streamable HTTP, or create a custom MCP app, then paste the Zendesk QA (Klaus) URL.
- Step 03
Save and start
Save the connection and enable Zendesk QA (Klaus) in your conversation. Desktop may ask you to restart once.
Cursor · IDE configuration
Advanced setup
{
"mcpServers": {
"zendesk-qa-klaus": {
"url": "https://edge.vinkius.com/vk_preview_6Az7qvnBaKA7M6YmaUS0u8asTbMgZZcYODH2bkC5/mcp"
}
}
}- Step 01
Open MCP Settings
Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"
- Step 02
Add the server config
Paste the JSON configuration above into the mcp.json file that opens
- Step 03
Save the file
Cursor will automatically detect the new Connector
- Step 04
Start using Zendesk QA (Klaus)
Open Agent mode in chat and ask: "Using Zendesk QA (Klaus), help me...". 7 tools available
VS Code Copilot · IDE configuration
Advanced setup
{
"mcpServers": {
"zendesk-qa-klaus": {
"url": "https://edge.vinkius.com/vk_preview_6Az7qvnBaKA7M6YmaUS0u8asTbMgZZcYODH2bkC5/mcp"
}
}
}- Step 01
Create MCP config
Create a .vscode/mcp.json file in your project root
- Step 02
Add the server config
Paste the JSON configuration above
- Step 03
Enable Agent mode
Open GitHub Copilot Chat and switch to Agent mode using the dropdown
- Step 04
Start using Zendesk QA (Klaus)
Ask Copilot: "Using Zendesk QA (Klaus), help me...". 7 tools available
Windsurf · IDE configuration
Advanced setup
{
"mcpServers": {
"zendesk-qa-klaus": {
"url": "https://edge.vinkius.com/vk_preview_6Az7qvnBaKA7M6YmaUS0u8asTbMgZZcYODH2bkC5/mcp"
}
}
}- Step 01
Open MCP Settings
Go to Settings → MCP Configuration or press Cmd+Shift+P and search "MCP"
- Step 02
Add the server
Paste the JSON configuration above into mcp_config.json
- Step 03
Save and reload
Windsurf will detect the new server automatically
- Step 04
Start using Zendesk QA (Klaus)
Open Cascade and ask: "Using Zendesk QA (Klaus), help me...". 7 tools available
Cline · IDE configuration
Advanced setup
{
"mcpServers": {
"zendesk-qa-klaus": {
"url": "https://edge.vinkius.com/vk_preview_6Az7qvnBaKA7M6YmaUS0u8asTbMgZZcYODH2bkC5/mcp"
}
}
}- Step 01
Open Cline MCP Settings
Click the Connectors icon in the Cline sidebar panel
- Step 02
Add remote server
Click "Add Connector" and paste the configuration above
- Step 03
Enable the server
Toggle the server switch to ON
- Step 04
Start using Zendesk QA (Klaus)
Ask Cline: "Using Zendesk QA (Klaus), help me...". 7 tools available
Claude Code · Terminal command
Advanced setup
claude mcp add zendesk-qa-klaus --transport http "https://edge.vinkius.com/vk_preview_6Az7qvnBaKA7M6YmaUS0u8asTbMgZZcYODH2bkC5/mcp"- Step 01
Install Claude Code
Run npm install -g @anthropic-ai/claude-code if not already installed
- Step 02
Add the Connector
Run the command above in your terminal
- Step 03
Verify the connection
Run claude mcp to list connected servers, or type /mcp inside a session
- Step 04
Start using Zendesk QA (Klaus)
Ask Claude: "Using Zendesk QA (Klaus), show me...". 7 tools are ready
Where the request belongs
Work Zendesk QA (Klaus) can move forward.
This is for support operations leaders who are tired of manually exporting CSVs to check on team performance or for QA managers who need to audit specific customer interactions quickly.
QA Manager
They use this to pull full reports on support quality and export reviews for monthly performance meetings.
Support Lead
They use this to quickly find graded reviews for specific agents during 1-on-1 coaching sessions.
Ops Manager
They use this to automate the flow of tickets from external platforms into the QA system for grading.
Build the capability set
Add more capabilities.
Each Connector adds new actions and data without changing how you work.
Browse ConnectorsGorgias
Manage your customer support tickets, messages, and user profiles via AI.
Zendesk
Manage support tickets, users, and organizations on Zendesk. the complete customer service platform for high-scale teams.
Groove
Manage your customer support tickets via Groove. list conversations, reply to customers, and monitor agent activity directly via AI.
Kustomer
Manage customer service. list conversations, audit customers, and search timelines.
Help Scout
Automate customer support via Help Scout. manage conversations, customers, and team workflows directly from any AI agent.
Jitbit
Track and resolve IT support tickets with a fast helpdesk that includes automation rules, knowledge base, and SLA monitoring.
Bring your own AI
Change the model, client or framework. Keep Zendesk QA (Klaus) connected.
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Claude -
ChatGPT -
Gemini -
Cursor -
VS Code -
Windsurf -
ZCode -
Cline -
Zed -
Continue -
Kiro -
Roo Code -
Zencoder -
Goose -
Void -
Augment Code -
Amp -
Qodo -
Tabnine -
Pieces -
Sourcegraph Cody -
JetBrains -
Warp -
Amazon Q -
Antigravity -
BoltAI -
Raycast -
Jan -
LM Studio -
AnythingLLM -
Open WebUI -
Msty -
Cherry Studio -
LibreChat -
TypingMind -
Chorus -
5ire -
n8n -
LangChain -
LlamaIndex -
CrewAI -
Vercel AI SDK
Before you connect
Questions about Zendesk QA (Klaus).
The practical details behind the request, access and result.
Can the Zendesk QA (Klaus) MCP find specific customer emails?
Yes, it can search for conversations associated with a specific email address that have already been graded in your QA platform.
How do I use the Zendesk QA (Klaus) MCP to see my team's scores?
You can ask your agent to list all reviews or pull reviews for a specific workspace to see the quality scores your team has received.
Can the Zendesk QA (Klaus) MCP import data from other capabilities?
Yes, it can bring in conversation data from external platforms so you can start the grading process within Zendesk QA.
How does the Zendesk QA (Klaus) MCP help with workspace management?
It allows you to identify all your workspaces and list specific reviews for them, making it easier to organize your QA processes.
Can I delete old data using the Zendesk QA (Klaus) MCP?
Yes, you can use it to permanently remove specific ticket data from your QA platform to keep your workspace organized and clean.
Does the Zendesk QA (Klaus) MCP work with my current agents?
It can sync your existing agents and managers into the QA platform to ensure your team has the correct access levels.
How do I find my Workspace ID?
Use the list_qa_workspaces capability to retrieve a comprehensive list of all workspaces in your account along with their unique IDs.
Can I export reviews for a specific date range?
Yes, you can provide a params string (e.g., fromDate=2023-01-01&toDate=2023-01-31) to the list reviews capabilities to filter by date.
What is the difference between the Export and Import APIs?
The Export API is for retrieving QA results (scores and reviews), while the Import API is for pushing conversation data and user profiles into the platform for review.
One connection away
Give your agent a direct line to Zendesk QA (Klaus).
Connect Zendesk QA (Klaus) once. Keep it beside 5,900+ managed Connectors when the next task needs more.
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