HubSpot Service Hub MCP. Know the full story on any customer issue.
HubSpot Service Hub MCP gives your AI agent instant, conversational access to all your CRM data. Need to track a support ticket's status? Check customer feedback scores? Search for specific contacts or manage deal pipelines—all without leaving your current workflow. This MCP lets you manage the entire customer journey and support lifecycle through natural language commands.
Give Claude and any AI agent real-world access
Find specific support cases by keyword or check all open tickets at a certain pipeline stage.
List recent survey submissions, including the customer's rating (NPS/CSAT) and response content.
List all current deal stages or create a new sales opportunity within your pipeline.
Log a brand new support ticket, specifying the subject, priority, and related department stage.
Advance an existing support ticket's status or change its priority when work progresses.
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What AI agents can do with HubSpot Service Hub: 6 Tools
These six tools let you programmatically create, search, update, and analyze all aspects of support tickets and the sales pipeline using natural language.
Make your AI actually useful.
Add this MCP to Claude, Cursor, or Windsurf and your AI stops guessing. It gets real tools to look things up, take action, and handle the stuff you keep doing by hand.
Start using HubSpot Service Hub MCPHs Create Ticket
Creates a new support ticket in HubSpot Service Hub using a subject, description, and defined pipeline details.
Hs Tickets By Status
Retrieves all open tickets that match a specific pipeline stage for queue analysis...
Hs List Feedback
Pulls customer feedback survey data, showing the name, score, type (NPS/CSAT), and...
Hs Ticket Pipelines
Lists all available support pipelines in HubSpot, including necessary stage IDs for...
Hs Search Tickets
Searches all open and closed tickets by a keyword or subject to find specific...
Hs Update Ticket
Modifies an existing ticket's status, priority, subject line, or owner assignment as the case moves forward.
Security and governance baked right in.
Pick your AI client below to get set up. Just create a Vinkius account, subscribe, and you're instantly up and running. We handle the entire backend infrastructure, delivering out-of-the-box support for HTTPS Streamable, SSE, and OAuth2—zero messy routing required.
Choose How to Get Started
Build a custom MCP for your own tools, or connect a ready-made integration from our catalog.
Build Your Own
Turn any API into an MCP. Import a spec, define Agent Skills, or deploy with MCPFusion.
- Import from OpenAPI, Swagger, or YAML specs
- Create Agent Skills with progressive disclosure
- Deploy to edge with MCPFusion framework
- Built in DLP, auth, and compliance on each call
- Real time usage dashboard and cost metering
- Publish to catalog or keep private
Make Your AI Do More
Start with HubSpot Service Hub, then connect any of our 5,200+ other servers whenever your AI needs more. One click, no limits.
- Use this MCP plus 5,200+ others, all in one place
- Add new capabilities to your AI anytime you want
- Connections are secured and governed automatically
- Track usage and costs across all your servers
- Works with Claude, ChatGPT, Cursor, and more
- New servers added to the catalog weekly
Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by HubSpot. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.
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Sandboxed per request
Zero-Trust Proxy
No stored credentials
DLP Enforced
Policy on each call
GDPR Compliant
EU data residency
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~60% cost reduction
The Pain of Juggling HubSpot Tabs
Right now, checking on a customer means opening the main contact record. Then you jump to the Tickets tab to see if there's an open case. If that doesn't help, you switch over to the Deals section to check the pipeline stage. Finally, you might have to go to a separate dashboard just to see their recent survey score. It’s a messy 30-second click dance every time.
With this MCP, those five tabs disappear. You just ask your agent: 'What's happening with Acme Corp?' The answer comes back in one conversational block, pulling the ticket status, the deal progress, and even their last NPS score—all without you lifting a finger.
HubSpot Service Hub MCP Gives You Conversational Status Updates
You no longer have to manually track when a case needs status progression or which stage it's stuck at. If you tell your agent the case moved forward, it uses `hs_update_ticket` instantly, updating the record and moving the needle.
The difference is that data doesn't just sit in silos anymore; it flows through conversation. You get immediate operational visibility into every customer touchpoint.
What HubSpot Service Hub MCP does for your AI
You can connect this MCP to any compatible AI client to pull data directly from HubSpot CRM. Instead of juggling multiple tabs, you simply ask your agent questions about your business relationships or open issues. You'll get immediate visibility into contacts, companies, and deals—plus the full support ticket history for every customer.
Need to know what stage a deal is in? Or find out if a specific support case needs follow-up? Your AI agent handles it. It can search existing tickets by keyword, list all recent customer feedback scores, or even create an entirely new record, like logging a complaint or advancing a deal's status.
This deep integration means you get full CRM visibility through conversation, making Vinkius the central place to manage your complex data streams.
019d75b4-9ceb-7008-a991-6b5318266efc How to set up HubSpot Service Hub MCP
The bottom line is you get a single conversational layer over all your core CRM functions.
You connect your AI agent to this MCP via Vinkius, granting conversational access to HubSpot data.
Your agent processes a request—for example, 'What's the status of Acme Corp's biggest issue?'
The MCP executes the necessary tool calls (like searching tickets or listing feedback) and returns structured, actionable data to your AI client.
Who uses HubSpot Service Hub MCP
Anyone who spends time switching between the ticketing system, the sales pipeline, and internal databases. If you're tired of opening five different tabs just to answer one customer question, this is for you.
Needs to create new tickets quickly or look up past feedback scores without navigating through complex menus.
Wants a real-time overview of the entire sales pipeline, checking for stalled deals or required owner assignments.
Needs to pull specific metrics, like counting tickets at 'Waiting on Us' stage or running reports on recent customer ratings.
Benefits of connecting HubSpot Service Hub MCP
Stop clicking through dashboards. You can ask your agent to find a specific deal or support case using hs_search_tickets, getting the answer instantly in conversation.
Measure true satisfaction immediately. Use hs_list_feedback to pull NPS and CSAT scores, letting you analyze customer sentiment without exporting CSVs.
Keep sales moving. You can manage your pipeline by listing deal stages with hs_ticket_pipelines, ensuring everyone knows the current process flow.
Speed up support resolution. Instead of logging into the portal, use your agent to create new cases instantly via hs_create_ticket when a customer contacts you.
Maintain data accuracy. When a case changes status or priority, run hs_update_ticket directly through conversation instead of manually updating records.
HubSpot Service Hub MCP use cases
A support agent needs to check if the client has complained before.
The agent asks their AI agent: 'Show me all feedback for Acme Corp.' The agent uses hs_list_feedback, pulling up the customer's last two survey scores and letting the agent know exactly what the complaint is about.
A sales rep needs to advance a lead deal that was just presented.
The rep asks: 'Update the Enterprise Package deal status.' The agent uses hs_update_ticket to move the stage forward, logging the progress and notifying the manager automatically.
RevOps needs a count of all pending issues in the queue.
The analyst asks: 'How many tickets are currently waiting on our team?' The agent uses hs_tickets_by_status, giving them an exact number and list, pinpointing bottlenecks.
A manager needs to quickly find a customer's issue history.
The manager asks: 'Find the ticket for John Smith regarding billing.' The agent uses hs_search_tickets, pulling up the subject, priority, and current status from across all records.
HubSpot Service Hub MCP tradeoffs
What to watch out for, and the recommended way to handle each one.
Trying to find a specific deal stage.
Searching through general contacts for a 'Deal' field. This only gives you basic contact data; it doesn't show pipeline movement or status history.
Use hs_ticket_pipelines first to see all available stages, then use the agent to search your deals directly to understand where that specific opportunity sits.
Updating a ticket without knowing the current stage.
Attempting to change the status of a case to 'Closed Won' when it hasn't even passed the 'Presentation Scheduled' phase. This breaks data integrity.
Always check the available stages using hs_ticket_pipelines first, then use hs_update_ticket in sequence (e.g., move to 'Waiting on Us,' then later to 'Closed Won').
Reporting on customer satisfaction without context.
Pulling a list of contacts and assuming they are all happy. This ignores the critical feedback data attached to their account.
Run hs_list_feedback before making assumptions. The agent will pull up the actual score, type (NPS/CSAT), and content so you know exactly what needs fixing.
When to use HubSpot Service Hub MCP
Use this MCP if your daily work requires stitching together data from HubSpot's CRM features—specifically managing tickets, tracking deal flow, or reviewing customer feedback. You need an AI agent that acts as a single point of truth for the entire customer lifecycle.
Don't use it if you only need to read general company information (like just a list of contacts). For simple data retrieval without status changes, connecting a basic contact management tool might suffice. But if your job involves action—creating records, advancing stages, or analyzing open queues—this MCP is non-negotiable.
Frequently asked questions about HubSpot Service Hub MCP
Can HubSpot Service Hub MCP help me track open support tickets? +
Yes, you can use hs_search_tickets to find a specific case by keyword or subject. You can also run hs_tickets_by_status to see how many tickets are waiting at a certain stage.
How do I know the correct pipeline stages for HubSpot Service Hub MCP? +
You must first call hs_ticket_pipelines. This tool lists all current support pipelines, giving you the necessary stage labels and IDs needed for creating or filtering tickets.
What if I need to update a ticket's priority through HubSpot Service Hub MCP? +
You use hs_update_ticket. This tool lets you change the status, elevate the priority (HIGH/MEDIUM/LOW), or change the subject line of an existing case.
Does this MCP handle customer feedback and scores? +
Yes. You can use hs_list_feedback to retrieve survey results directly, pulling back details like the survey type (NPS/CSAT) and the actual rating score.
Is HubSpot Service Hub MCP good for sales pipeline tracking? +
It’s perfect. You can list deals or check specific stages using the capabilities provided by this MCP, keeping your sales process visible within conversation.