Vinkius

Medallia MCP. Query CX Data with Natural Conversation.

Medallia connects customer experience management (CX) data directly to your AI agent. Use this MCP to take full control of feedback programs by querying surveys, searching responses for sentiment, and monitoring alerts—all through natural conversation. Instead of logging into the Medallia dashboard, you ask your AI client questions like 'Show me all low NPS scores from Q2' or 'List active user accounts.' It brings structured CX intelligence right to your workspace.

Medallia MCP is compatible with Claude Claude
Medallia MCP is compatible with ChatGPT ChatGPT
Medallia MCP is compatible with Cursor Cursor
Medallia MCP is compatible with Gemini Gemini
Medallia MCP is compatible with Windsurf Windsurf
Medallia MCP is compatible with VS Code VS Code
Medallia MCP is compatible with JetBrains JetBrains
Medallia MCP is compatible with Vercel Vercel
See Vinkius in Action

Give Claude and any AI agent real-world access

Analyze Customer Sentiment

Search responses across your entire database using natural language queries, identifying specific terms and themes from customer feedback.

Track Program Status

Retrieve details for every experience management program running in Medallia and list all active surveys that feed into those programs.

Manage User Access

List authorized users within your instance and manage account details to ensure proper access control.

Review Feedback Alerts

Check for specific feedback alerts, or list all recent alerts triggered by customer dissatisfaction points across different programs.

Waiting for input…

AI Agent
Medallia

What AI agents can do with Medallia: 10 Tools for CX Data

These tools give you deep access into Medallia's data structure. You can list surveys, search responses by keyword, and manage program metadata all through your AI client.

Make your AI actually useful.

Add this MCP to Claude, Cursor, or Windsurf and your AI stops guessing. It gets real tools to look things up, take action, and handle the stuff you keep doing by hand.

Start using Medallia MCP

Get Alert

Pulls specific details for a single feedback alert.

Get Program Details

Retrieves the configuration and status of one experience management program.

Get Response

Gets all the content and metadata for a specific customer response.

Get Survey

Fetches the detailed setup information for a single survey.

List Alerts

Provides a list of recent feedback alerts in your account.

List Programs

Lists all experience management programs available to you.

List Responses

Retrieves a paginated list of survey responses.

List Surveys

Generates a complete list of all customer surveys in your Medallia instance.

List Users

Lists the authorized users and their access levels within Medallia.

Search Responses

Searches through survey responses using a specific text term to find relevant...

Security and governance baked right in.

Pick your AI client below to get set up. Just create a Vinkius account, subscribe, and you're instantly up and running. We handle the entire backend infrastructure, delivering out-of-the-box support for HTTPS Streamable, SSE, and OAuth2—zero messy routing required.

Medallia MCP is compatible with Claude

Claude AI

1

Open Claude Settings

Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.

2

Add Custom Connector

Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL:

https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. For OAuth-protected servers, expand Advanced settings to add credentials.

3

Start a conversation

Open a new chat. The Medallia integration is available immediately — no restart needed.

Choose How to Get Started

Build a custom MCP for your own tools, or connect a ready-made integration from our catalog.

Build Your Own

Turn any API into an MCP. Import a spec, define Agent Skills, or deploy with MCPFusion.

  • Import from OpenAPI, Swagger, or YAML specs
  • Create Agent Skills with progressive disclosure
  • Deploy to edge with MCPFusion framework
  • Built in DLP, auth, and compliance on each call
  • Real time usage dashboard and cost metering
  • Publish to catalog or keep private
Start building

Make Your AI Do More

Start with Medallia, then connect any of our 5,200+ other servers whenever your AI needs more. One click, no limits.

  • Use this MCP plus 5,200+ others, all in one place
  • Add new capabilities to your AI anytime you want
  • Connections are secured and governed automatically
  • Track usage and costs across all your servers
  • Works with Claude, ChatGPT, Cursor, and more
  • New servers added to the catalog weekly
Medallia MCP server cover

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Medallia. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

VINKIUS CLOUD

Cloud Hosted

Managed infra

V8 Isolated

Sandboxed per request

Zero-Trust Proxy

No stored credentials

DLP Enforced

Policy on each call

GDPR Compliant

EU data residency

Token Compression

~60% cost reduction

Your data is protected. See how we built it.

The Manual Headache of CX Reporting

Today, pulling a complete picture of customer sentiment means logging into Medallia. You have to check the 'Programs' tab for status updates, navigate through different surveys to get metadata, and then manually run searches on responses. You export logs to CSV, copy IDs from one sheet to another, and spend hours just linking who said what, when they said it, and which program triggered the alert.

With this MCP, you don't do any of that clicking or copying. You tell your agent exactly what you need—like 'Give me all responses mentioning billing errors.' The agent executes the query using search_responses and delivers a clean summary right away. It’s instant data retrieval without leaving your chat.

Accessing Medallia's Core Data Through Conversation

The tedious manual steps that vanish are the endless cycles of navigating between list_surveys, checking get_program_details, and then having to run separate queries for user access via list_users. You never have to remember which specific ID you found on one tab to use on another.

Now, your AI client handles the entire data orchestration layer. It pulls the metadata from a survey, checks if an alert exists for that program, and finds relevant responses—all in sequence based on your simple prompt.

What Medallia MCP does for your AI

Medallia lets you manage complex customer feedback programs without leaving your chat window. You can query Medallia’s entire repository of experience data using only natural conversation. Need to know what customers are complaining about? Your agent can search thousands of responses for specific keywords or sentiments, helping you understand the 'why' behind low scores in real time.

It also lets you list and inspect all active surveys and programs, giving you a bird’s-eye view of your entire CX operation. You can even monitor system alerts triggered by critical feedback points. Connecting via Vinkius means you get this full suite of data access through any MCP-compatible client—no complicated API calls or dedicated dashboard logins required.

You just talk to it.

Built · Hosted · Managed by Vinkius Medallia - Track Feedback & Manage Programs with AI
Server ID 019d75d1-10e9-736c-9525-cbcf378119d5
Vinkius Inspector
Compliance Grade A+
Score 100/100
Vinkius Inspector Badge — Score 100/100

Frequently asked questions about Medallia MCP

How do I find out what surveys are available using Medallia MCP? +

You use the list_surveys tool to get a complete inventory. This command pulls a listing of every single survey in your instance, so you know exactly where to look for data.

Can I search responses across all programs with Medallia MCP? +

Yes, the search_responses tool lets you query customer feedback using specific terms. It searches across available responses regardless of which program generated them.

What is list_alerts used for in the Medallia MCP? +

The list_alerts function shows you a summary of all recent alerts that have been triggered by customer feedback. This helps Operations teams prioritize immediate attention points.

Does get_program_details show me everything about an experience program? +

Yes, getting details for a specific program provides deep insights into its configuration and current status within Medallia. It's useful for audits or pre-launch checks.

Is list_users part of the Medallia MCP for checking permissions? +

Absolutely. You can run list_users to view all authorized users in your system, helping you manage and verify who has access to CX data.