Medallia Connector for AI agents.
10 live capabilities
Get real-time insights from your customer experience and survey data.
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Why people use Medallia
Medallia for Customer Experience Sentiment Analysis
With this Connector, you just tell your agent what to look for. You can ask it to find every mention of a specific product flaw across all surveys or pull a summary of your most recent alerts. You get the answers you need in seconds without ever opening a browser tab.
What Vinkius changes
You get a conversational interface for your entire Medallia CX database.
Use it from Claude, ChatGPT, Cursor or another AI client you already have.
One account · 5,900+ Connectors
- Real-world use case 01
Identifying angry customers
A manager asks the agent to find all responses containing 'angry' or 'disappointed' using search_responses to identify immediate pain points.
- Real-world use case 02
Survey configuration audit
A lead needs to check if all surveys have the correct metadata, so they use list_surveys and get_survey to verify the setup.
- Real-world use case 03
Alert triage and summary
An agent pulls all list_alerts and then uses get_alert to summarize the top 5 issues for a morning briefing.
Complete set · 10capabilities
The complete Medallia capability set.
These are the exact actions your AI can choose when you ask it to work with Medallia.
01—04
4 capabilities in this set.
Part of 10 available through Medallia.
- 01 Capability
Search responses
Search through survey responses using specific terms to find relevant feedback. It is the fastest way to find specific complaints.
- 02 Capability
Get alert
Pull the specific details for a single feedback alert. Use this to see exactly what triggered a high-priority notification.
- 03 Capability
Get program details
Get the full details and status for a specific CX program. This is great for deep dives into a single initiative.
- 04 Capability
Get response
Fetch the full details of one specific survey response. Use this when you need to see the complete context of a single entry.
05—07
3 capabilities in this set.
Part of 10 available through Medallia.
- 05 Capability
Get survey
Get the configuration metadata for a specific customer survey. This helps you verify that your survey settings are correct.
- 06 Capability
List alerts
Get a list of all feedback alerts triggered by your customers. Use this to triage urgent issues quickly.
- 07 Capability
List programs
Get a list of all experience management programs in your account. This helps you see what programs are currently active.
08—10
3 capabilities in this set.
Part of 10 available through Medallia.
- 08 Capability
List responses
Pull a list of survey responses to see what customers are saying. It is useful for getting a quick overview of feedback.
- 09 Capability
List surveys
Fetch all customer surveys currently active in your Medallia instance. Use this to audit your current survey library.
- 10 Capability
List users
See a list of all users who have access to your Medallia account. This helps you manage team permissions.
Set up in minutes
One URL. Then ask Medallia to work.
Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use Medallia from the conversation.
Choose your client
Live previewAdvanced clients IDE · CLI
Claude · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_qKIyQLqLbK6UK3HlVzgLka1x6HXe5rZJcKHAb7Eh/mcp - Step 01
Open Connectors
In Claude Web or Claude Desktop, open Settings and choose Connectors.
- Step 02
Add the URL
Choose Add custom connector, name it Medallia, and paste the URL above.
- Step 03
Turn it on in chat
Select +, open Connectors, and enable Medallia for the conversation.
ChatGPT · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_qKIyQLqLbK6UK3HlVzgLka1x6HXe5rZJcKHAb7Eh/mcp - Step 01
Open MCP settings
On desktop, open Settings and MCP servers. On web, open your workspace app or connector settings.
- Step 02
Add the URL
Choose Add server with Streamable HTTP, or create a custom MCP app, then paste the Medallia URL.
- Step 03
Save and start
Save the connection and enable Medallia in your conversation. Desktop may ask you to restart once.
Cursor · IDE configuration
Advanced setup
{
"mcpServers": {
"medallia": {
"url": "https://edge.vinkius.com/vk_preview_qKIyQLqLbK6UK3HlVzgLka1x6HXe5rZJcKHAb7Eh/mcp"
}
}
}- Step 01
Open MCP Settings
Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"
- Step 02
Add the server config
Paste the JSON configuration above into the mcp.json file that opens
- Step 03
Save the file
Cursor will automatically detect the new Connector
- Step 04
Start using Medallia
Open Agent mode in chat and ask: "Using Medallia, help me...". 10 tools available
VS Code Copilot · IDE configuration
Advanced setup
{
"mcpServers": {
"medallia": {
"url": "https://edge.vinkius.com/vk_preview_qKIyQLqLbK6UK3HlVzgLka1x6HXe5rZJcKHAb7Eh/mcp"
}
}
}- Step 01
Create MCP config
Create a .vscode/mcp.json file in your project root
- Step 02
Add the server config
Paste the JSON configuration above
- Step 03
Enable Agent mode
Open GitHub Copilot Chat and switch to Agent mode using the dropdown
- Step 04
Start using Medallia
Ask Copilot: "Using Medallia, help me...". 10 tools available
Windsurf · IDE configuration
Advanced setup
{
"mcpServers": {
"medallia": {
"url": "https://edge.vinkius.com/vk_preview_qKIyQLqLbK6UK3HlVzgLka1x6HXe5rZJcKHAb7Eh/mcp"
}
}
}- Step 01
Open MCP Settings
Go to Settings → MCP Configuration or press Cmd+Shift+P and search "MCP"
- Step 02
Add the server
Paste the JSON configuration above into mcp_config.json
- Step 03
Save and reload
Windsurf will detect the new server automatically
- Step 04
Start using Medallia
Open Cascade and ask: "Using Medallia, help me...". 10 tools available
Cline · IDE configuration
Advanced setup
{
"mcpServers": {
"medallia": {
"url": "https://edge.vinkius.com/vk_preview_qKIyQLqLbK6UK3HlVzgLka1x6HXe5rZJcKHAb7Eh/mcp"
}
}
}- Step 01
Open Cline MCP Settings
Click the Connectors icon in the Cline sidebar panel
- Step 02
Add remote server
Click "Add Connector" and paste the configuration above
- Step 03
Enable the server
Toggle the server switch to ON
- Step 04
Start using Medallia
Ask Cline: "Using Medallia, help me...". 10 tools available
Claude Code · Terminal command
Advanced setup
claude mcp add medallia --transport http "https://edge.vinkius.com/vk_preview_qKIyQLqLbK6UK3HlVzgLka1x6HXe5rZJcKHAb7Eh/mcp"- Step 01
Install Claude Code
Run npm install -g @anthropic-ai/claude-code if not already installed
- Step 02
Add the Connector
Run the command above in your terminal
- Step 03
Verify the connection
Run claude mcp to list connected servers, or type /mcp inside a session
- Step 04
Start using Medallia
Ask Claude: "Using Medallia, show me...". 10 tools are ready
Where the request belongs
Work Medallia can move forward.
This is for CX managers and sentiment analysts who are tired of manually exporting survey data to spreadsheets just to find out why customers are unhappy.
CX Manager
They use this to query sentiment trends instantly instead of building manual reports.
Customer Success Lead
They use this to find specific disappointed feedback across multiple programs in seconds.
Data Analyst
They pull survey metadata to build custom dashboards without manual data exports.
Build the capability set
Add more capabilities.
Each Connector adds new actions and data without changing how you work.
Browse ConnectorsSurvalyzer
Manage professional surveys, panels, and distribution on Survalyzer with AI agents.
GetFeedback
Manage online surveys, track real-time responses, and oversee feedback data via AI agents with GetFeedback.
QuestionPro
Deploy AI to analyze survey responses, manage questionnaires, and extract actionable insights instantly.
Delighted
Equip your AI agent to monitor customer feedback, track NPS metrics, and manage survey responses via the Delighted API.
Surveypal
Design employee experience surveys and customer feedback programs with analytics that turn responses into actionable improvements.
Alchemer
Survey and feedback orchestration. manage surveys, responses, and reports via AI.
Bring your own AI
Change the model, client or framework. Keep Medallia connected.
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Claude -
ChatGPT -
Gemini -
Cursor -
VS Code -
Windsurf -
ZCode -
Cline -
Zed -
Continue -
Kiro -
Roo Code -
Zencoder -
Goose -
Void -
Augment Code -
Amp -
Qodo -
Tabnine -
Pieces -
Sourcegraph Cody -
JetBrains -
Warp -
Amazon Q -
Antigravity -
BoltAI -
Raycast -
Jan -
LM Studio -
AnythingLLM -
Open WebUI -
Msty -
Cherry Studio -
LibreChat -
TypingMind -
Chorus -
5ire -
n8n -
LangChain -
LlamaIndex -
CrewAI -
Vercel AI SDK
Before you connect
Questions about Medallia.
The practical details behind the request, access and result.
Can I use the Medallia MCP to see what customers are saying?
Yes, you can pull survey responses and search for specific keywords to see real-time feedback. This helps you identify trends and customer pain points instantly.
Does the Medallia MCP help with sentiment analysis?
Yes, it lets your agent find specific terms like 'frustrated' or 'happy' across all your survey data, making it easier to gauge overall customer mood.
Can I manage my CX programs with the Medallia MCP?
You can list your experience programs and get the full details for any specific one you want to check, giving you better oversight of your CX initiatives.
How does the Medallia MCP handle alerts?
It can pull a list of all feedback alerts and give you the specific details for any individual alert, helping you triage urgent customer issues faster.
Can I use the Medallia MCP to audit my survey configurations?
Yes, you can list all your surveys and pull the metadata for any specific one to ensure everything is set up correctly in your Medallia account.
Is the Medallia MCP good for managing user access?
You can use it to see a full list of authorized users in your Medallia instance, which helps you keep your team organized and secure.
How do I get my Medallia API credentials?
You need to contact your Medallia administrator to enable the REST API and create an OAuth 2.0 application to receive your Client ID and Secret.
What survey data can I access?
You can access survey configurations, individual responses, scores (like NPS), feedback comments, and metadata associated with each response.
Is my customer data secure?
Absolutely. Your credentials are encrypted at rest and injected securely at runtime.
One connection away
Give your agent a direct line to Medallia.
Connect Medallia once. Keep it beside 5,900+ managed Connectors when the next task needs more.
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