Delighted MCP for AI Agents. Track Customer Satisfaction and NPS Metrics from Feedback Data
Delighted connects your AI agent directly to customer feedback and experience data. It lets you monitor real-time Net Promoter Score (NPS) metrics, analyze specific survey comments for themes, and track the historical satisfaction of individual customers.
Give Claude and any AI agent real-world access
Instantly calculate and receive a breakdown of your Net Promoter Score (NPS) across promoters, passives, and detractors.
Search through all available survey responses to find comments that contain specific keywords or phrases.
Fetch the complete feedback record and metadata for any single person in your database, showing their full history with you.
List the most recent survey responses that include a detailed text comment, keeping you updated on what customers are talking about right now.
Generate targeted lists of high-value 'promoters' (NPS 9-10) or low-scoring 'detractors' (NPS 0-6).
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What AI agents can do with Delighted: 10 Tools for Analyzing Customer Sentiment and Feedback
Use these tools to assess overall NPS, search comments by keyword, get individual feedback histories, and identify key customer segments like promoters or detractors.
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Start using Delighted MCPAdd Person To Survey
Adds a new person to Delighted and automatically schedules an invitation for them to take the survey.
Get Nps Metrics Summary
Retrieves a current summary of your Net Promoter Score (NPS), including counts for...
Get Person Feedback History
Resolves the entire feedback record for one person, pulling their cumulative NPS...
Get Recent Customer Comments
Lists the most recent survey responses that contain a written text comment from a...
Get Response Details
Gets full details for one specific survey response, including the channel and the...
List Recent Detractors
Generates a list of customers who gave low NPS scores (0-6) so you know exactly who needs follow-up.
List Feedback Contacts
Returns a complete list of people who have provided feedback or were sent surveys, including their email addresses.
List Top Promoters
Identifies and lists customers who gave high NPS scores (9-10), making them...
List Survey Responses
Lists all customer survey responses, providing metadata like the score, comment...
Search Responses By Comment
Searches across all comments to find specific keywords or phrases used by customers...
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Delighted MCP for AI Agents: Analyzing Customer Feedback Sentiment
Right now, figuring out customer sentiment is a nightmare. You're juggling dashboards, exporting CSVs, and manually reading through hundreds of support emails just to find common themes—did everyone complain about the checkout flow? Was there a sudden dip in satisfaction after the last update? It’s slow, it’s tedious, and you always miss something.
With this Delighted MCP, your agent handles that manual labor. Instead of reading through pages of comments, you just ask: 'Show me all feedback mentioning checkout.' The system instantly searches every response and hands you a curated list. You get immediate, actionable insight into what needs fixing.
Delighted MCP for AI Agents: Tracking NPS Metrics by Customer ID
Manually tracking one person's journey is almost impossible. You have to check their support tickets, then look at survey records in a separate tab, and try to piece together if they were happy before or after the service change.
The Delighted MCP fixes this by giving you `get_person_feedback_history`. Your agent pulls everything into one place—all scores, all comments, all metadata. You get a single source of truth for that customer's entire relationship with your product.
What Delighted MCP for AI Agents MCP does for your AI
Using this Delighted MCP integration, your AI client reads customer sentiment in natural language. You can get a clear picture of how satisfied your user base is without manually checking multiple dashboards. Your agent retrieves overall NPS metrics—promoters, passives, and detractors—and instantly lists the most recent comments across your platform.
Need to dig deeper? The MCP allows you to look at specific customers, pulling up their entire feedback history and associated metadata. You can also search through hundreds of comments using keywords or pull a list of people who have interacted with Delighted. This capability is huge for product managers who need to find all mentions of 'checkout flow' or 'pricing' across the entire dataset.
Connecting this MCP via Vinkius gives your AI client access to thousands of other services, keeping all your customer insights in one place. You use your agent to pull specific details about a survey response, review the full text, and even trigger new surveys for people directly through chat.
019d7583-bd74-72f6-a273-8f1b3ce15deb How to set up Delighted MCP for AI Agents MCP
The bottom line is that your AI agent uses this connection to perform complex, multi-step customer research without you ever leaving your chat window.
Connect the Delighted MCP to your AI client and authorize it using your Delighted API Key.
Direct your agent with a request, such as 'What is our current NPS score?' or 'Find comments about billing.'
The MCP executes the necessary tool calls and returns structured data—like lists of detractor emails or the full text of a survey comment—directly to your AI client.
Who uses Delighted MCP for AI Agents MCP
Anyone whose job requires reading and acting on qualitative customer feedback. This MCP is essential for CX Leads who need real-time sentiment tracking or Product Managers who struggle to gather actionable themes from raw comment data.
Uses the Delighted MCP to pull comprehensive NPS metrics and filter customer lists, allowing them to quickly identify trends among promoters or detractors.
Asks the agent to search all available feedback comments for specific feature names or industry keywords, guiding product roadmaps with real user language.
Uses the Delighted MCP to check a customer's entire history before they call in, giving context to support agents and improving first-call resolution rates.
Benefits of connecting Delighted MCP for AI Agents MCP
Find out exactly who your best customers are. Using list_top_promoters, you instantly pull a list of high-scoring users who are ready to give a testimonial.
Pinpoint pain points immediately. Instead of reading hundreds of comments, use search_responses_by_comment to find every mention of 'login bug' or 'billing confusion'.
Understand the risk profile. If you need to know who is unhappy, running list_recent_detractors gives you a clean list of people needing immediate outreach.
Build out your customer view. By using get_person_feedback_history, your agent pulls all historical scores and comments for one user in a single chat reply.
Manage the feedback loop. Use add_person_to_survey to trigger targeted surveys directly through conversations, getting fresh data when you need it.
Delighted MCP for AI Agents MCP use cases
Post-Launch Feature Review
A product manager needs to know what users think of the new dashboard. They ask their agent to run search_responses_by_comment for 'dashboard' and 'metrics'. The agent returns a list of specific quotes, instantly highlighting positive feedback alongside critical usability concerns.
Identifying Testimonial Candidates
A marketing team wants to find advocates. They ask the AI agent to use list_top_promoters. The resulting list gives them names and emails of happy customers who can be immediately contacted for a quote.
Support Escalation Context
A support rep is handling a complex ticket. They ask the agent to use get_person_feedback_history for the customer's email. The agent provides a summary of past scores and comments, allowing the rep to de-escalate based on historical context.
Tracking Survey Completion
The CX lead needs a list of everyone who has given feedback so far this quarter. They ask the agent to run list_feedback_contacts, getting an updated roster and their last known survey status for follow-up.
Delighted MCP for AI Agents MCP tradeoffs
What to watch out for, and the recommended way to handle each one.
Only looking at raw scores
Just asking, 'What is the average NPS?' without context. This gives a single number but tells you nothing about why people are scoring low or high.
Always use get_nps_metrics_summary to get the full breakdown—the counts for promoters, passives, and detractors. That detail shows exactly where your issues lie.
Ignoring text comments
Seeing a low score (e.g., 2/10) but never knowing why the user was unhappy. The score is useless without context.
Combine tools. First, use list_recent_detractors to find who scored low, and then immediately use get_response_details on their specific response to read their detailed comment.
Manual data aggregation
Downloading reports from Delighted, opening a spreadsheet, and manually counting themes or filtering by date range. This takes hours.
Let your agent search for you. Use search_responses_by_comment to find all instances of 'slow load time' across the entire history in seconds.
When to use Delighted MCP for AI Agents MCP
Use this Delighted MCP if your primary workflow involves connecting customer sentiment data (NPS, comments) directly into an automated conversation. You need a single place to search feedback by keyword or pull comprehensive historical records for specific users. Don't use it if you only need simple reporting—for that, a dedicated analytics dashboard is fine. If your main goal is simply sending survey invitations without analysis, the add_person_to_survey tool covers that basics. But if you want to analyze what those surveys say, this MCP delivers.
Frequently asked questions about Delighted MCP for AI Agents MCP
How does the Delighted MCP help me track NPS scores? +
It gives you a real-time summary of your Net Promoter Score, showing the exact number of promoters (happy customers), passives, and detractors. This immediate breakdown tells you where to focus your improvement efforts.
Can Delighted MCP find specific complaints in customer comments? +
Yes. You can ask your AI agent to search all survey responses for keywords like 'checkout' or 'login bug'. It instantly pulls out every comment containing those terms, saving you hours of manual searching.
How do I find feedback history for a single customer? +
You just ask your agent to look up the person by email. The Delighted MCP compiles all their past scores and comments into one readable summary, giving you full context on that individual's journey.
Is this better than just using the native Delighted dashboard? +
It’s faster because your agent handles the querying. Instead of navigating multiple screens in a dashboard, you ask one question and get an immediate, conversational answer with all the necessary data points.
What if I want to find people who were really happy? +
You can specifically request a list of 'top promoters' (NPS 9-10). This gives you an immediate, targeted list of customers you could use for case studies or testimonials.