WorkWave MCP for AI. Manage Jobs, Accounts, and Staff in Conversation
Works with every AI agent you already use
…and any MCP-compatible client








Connect to your AI in seconds.
WorkWave MCP manages your entire field service operation through natural conversation. Use this connector to list customer accounts, check full order details, track equipment inventory, and verify technician profiles directly from your agent.
It handles everything from initial job scheduling to updating final completion statuses without you touching a dashboard.
What your AI can do
Get account details
Pulls up all details for a single specified customer account.
Get api health
Checks if the WorkWave connection is active and syncing data correctly.
Get employee profile
Retrieves specific profile information for a single employee or technician.
Retrieves a list of current work requests and open job tickets.
Pulls up all contact info, billing records, and service locations for any specific customer account.
Changes the lifecycle status of a job order (e.g., from Pending to Completed).
Looks up details, roles, and skills for any registered technician or field staff.
Monitors and lists all physical assets and equipment used across your service network.
Gets precise physical addresses and geographical coordinates for job sites.
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WorkWave MCP: 10 Tools for Field Service Management
These tools let your agent access every core function of WorkWave, from listing job orders to updating technician profiles and equipment inventory.
Make your AI actually useful.
Add this MCP to Claude, Cursor, or Windsurf and your AI stops guessing. It gets real tools to look things up, take action, and handle the stuff you keep doing by hand.
Start using WorkWave on VinkiusGet Account Details
Pulls up all details for a single specified customer account.
Get Api Health
Checks if the WorkWave connection is active and syncing data correctly.
Get Employee Profile
Retrieves specific profile information for a single employee or technician.
Get Order Details
Pulls up the full details and history of one service order.
List Field Service Accounts
Provides a list of every customer account managed within the platform.
List Field Employees
Lists all field staff, including their names and roles, who are registered in WorkWave.
List Service Equipment
Lists all company-managed assets and equipment used across field operations.
List Service Locations
Retrieves a list of physical job sites and service locations, including coordinates.
List Service Orders
Lists all open work requests or active service orders for review.
Update Order Status
Changes the lifecycle status of a specific service order to Pending, InProgress, or...
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Turn any API into an MCP. Import a spec, define Agent Skills, or deploy with MCPFusion.
- Import from OpenAPI, Swagger, or YAML specs
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Make Your AI Do More
Start with WorkWave, then connect any of our 5,000+ other servers whenever your AI needs more. One click, no limits.
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- Works with Claude, ChatGPT, Cursor, and more
- New servers added to the catalog every week
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Works with Claude, ChatGPT, Cursor, and more
The Model Context Protocol standardizes how applications expose capabilities to LLMs. Instead of operating in isolation, your AI gains direct access to external platforms, live data, and real-world actions through secure, standardized connections.
This connection provides 10 powerful capabilities that interface natively with Claude, ChatGPT, Cursor, and other compatible AI platforms. No middleware. No custom integration required.
Tracking field service jobs means endless dashboard switching.
Right now, if a dispatcher needs an overview, they open the dispatching dashboard. Then they click on a customer to verify their billing status in a separate CRM tab. If the job requires special tools, they switch again to the inventory system just to check asset IDs. This copy-paste cycle takes minutes and slows down critical decisions.
With this MCP, you simply tell your agent what you need—for example, 'What is the status of order #ORD-105?' The AI handles fetching job details, checking associated accounts, and even listing site coordinates in one conversational step. You get immediate answers without opening a single new tab.
Getting full visibility using `get_order_details`
Before this MCP, getting the full picture of an order meant navigating through several internal links: first finding the job ID, then clicking into it, and finally checking sub-tabs for status history. This was slow and prone to missing data points.
Now you just ask your agent about a specific order. It runs `get_order_details` and returns every piece of information—status changes, assigned techs, related assets—in one clean block. The whole process is faster.
What your AI can actually do with this
Managing field services usually means jumping between six different dashboards: one for customers, one for jobs, one for people, and one for assets. This MCP changes that. You talk to your AI client—Claude, Cursor, or any compatible agent—and it handles the entire conversation with WorkWave. Need to know if a job is ready? Ask it; it pulls up the full order details.
The customer's billing history? Just ask. We even let you track managed equipment inventory and find precise site coordinates for routing. Because this MCP deals with so many interconnected systems—accounts, orders, staff, assets—the real power comes when you combine it with other services in the Vinkius catalog. You can chain a WorkWave connection with a billing platform to automate an entire service closeout process, all through one agent conversation.
019d7624-e314-73e9-9233-3f9b1e59d1a3 Here's how it actually works
The bottom line is: you talk to your AI client once from one spot and access data across all of WorkWave.
Subscribe to this MCP and enter your WorkWave API key.
Connect your AI client (like Cursor or Claude) to the Vinkius platform using that single connection.
Talk to your agent naturally. You can ask it to list orders, then follow up by asking for a specific account's billing history.
Who is this actually for?
Operations managers, dispatchers, and support leads who spend too much time switching tabs. This MCP hands the entire job coordination process over to a conversation, letting you check status updates or audit accounts without manual dashboard navigation.
Checks order queues for delays and changes an order's status from InProgress to Completed using simple chat commands.
Quickly looks up job details or the site location coordinates while physically at a customer's home, without needing to open multiple apps.
Retrieves account billing history and service status in real time to answer field customer questions quickly over chat.
What Changes When You Connect
Stop manually checking job statuses. You can use the update_order_status function to change a work request's status (like marking it Completed) using simple chat commands.
Need customer context? Instead of switching tabs, your agent calls get_account_details to pull up contact info and billing history instantly when you ask for it.
Avoid lost assets. The MCP lets you list equipment inventory via list_service_equipment, giving an immediate audit trail of all managed gear.
Faster dispatching means less time on dashboards. You can use get_employee_profile to verify a technician's skills and roles before assigning them a job.
Location data is instant. Use list_service_locations to get physical job site addresses, including the necessary geographical coordinates for routing services.
See it in action
End of Day Status Audit
The dispatch manager asks: 'What orders are pending completion today?' The agent runs list_service_orders, filters them, and then you can ask it to check the account details for those specific customers using get_account_details.
New Technician Onboarding
A supervisor needs to verify a new hire's credentials. They ask the agent to find the profile via get_employee_profile, confirming their role and skills without searching HR systems separately.
Billing Dispute Resolution
Customer support gets a call about an overcharge. Instead of asking for account numbers, they ask the agent to check the billing history using get_account_details, immediately finding the discrepancy.
Job Site Coordination
A field technician arrives at a new site and needs confirmation of the address. They ask the agent for nearby locations, triggering list_service_locations to confirm coordinates before starting work.
The honest tradeoffs
Checking everything individually
Opening 5 different tabs (Orders, Accounts, Staff, Equipment, Locations) and manually cross-referencing IDs from each one to build a report.
Ask your agent to list the service orders (list_service_orders), then follow up by asking for all related assets using list_service_equipment in a single conversation flow. It ties the data together.
Missing Status Updates
Completing work on site but forgetting to manually change the order status from 'InProgress' to 'Completed' in the dashboard.
Tell your agent: 'Mark order #ORD-102 as Completed.' It runs update_order_status and updates the record immediately.
Searching by vague criteria
Asking for 'all recent activity' without specifying if you mean orders, accounts, or equipment.
Be specific: 'List all service orders that are currently Pending.' This directs the agent to use list_service_orders and filter results precisely.
When It Fits, When It Doesn't
Use this MCP when your work involves coordinating multiple moving parts—people, assets, money, or jobs. If you need to know a job's status AND who is assigned to it AND what equipment they used, this is the tool. Don't use it if all you need is to check one static record; for example, just listing basic customer names might be handled by a simpler directory service. You need WorkWave when you must cross-reference data from different domains—like using get_account_details and then immediately checking related work requests with list_service_orders. If your process is linear (A -> B), this works. If it's complex (A needs to talk to C, which affects B), this MCP handles the complexity.
Questions you might have
How do I use the WorkWave MCP to update an order status? +
You tell your agent to run update_order_status and specify the order ID and the new status (e.g., 'InProgress'). The agent confirms the change is recorded in WorkWave.
Can I find all customers using list_field_service_accounts? +
Yes, running list_field_service_accounts provides a complete roster of every customer account managed by WorkWave. You can then ask for specific details on any one of those accounts.
What is the difference between list_service_orders and get_order_details? +
list_service_orders gives you a summary list, showing many jobs at once. get_order_details takes one specific order ID and gives you everything about that single job's history and status.
How do I find out which employees are available? +
Use the list_field_employees tool. It lists all registered field staff so you can check their roles, skills, and contact info before scheduling a job.
How do I check if the WorkWave connection is active and authorized using `get_api_health`? +
The tool immediately confirms your API integration status. It verifies that your key is valid, the service is reachable, and data sync is running in real-time. If it fails, the output specifies whether the issue is authentication or a connectivity problem.
When using `list_service_locations`, what specific data points can I pull for job site addresses? +
The tool retrieves comprehensive location details, including the full physical address and precise geographical coordinates. These coordinates are crucial for routing purposes or calculating service radius estimates.
If I need to know which assets were used on an order, how do I link them using `get_order_details`? +
The returned data payload from get_order_details contains a section that lists all associated equipment and managed assets. This allows your agent to pull inventory details specific to that single service job.
What information does `list_service_equipment` provide regarding an asset's status? +
This function provides a full audit trail for managed equipment, showing the current operational status. You can check if the device is active, decommissioned, or assigned to a specific service location.
Can I update the status of a work order through the agent? +
Yes. The update_order_status tool allows your AI agent to change the lifecycle status of any service order (e.g., to 'InProgress' or 'Completed') so you can manage dispatching directly through chat.
How do I see the contact details for a field technician? +
You can use the get_employee_profile tool. Simply provide the unique employee ID, and your agent will return their full profile details, including contact information and assigned skills.
Is it possible to list all service locations for a customer? +
Absolutely. Using the list_service_locations tool, you can retrieve a list of all physical sites and addresses registered in your WorkWave instance, helping you coordinate where jobs need to be performed.
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