How to Use the AskNicely MCP in Claude

Q: How do I connect the AskNicely MCP Server to Claude Desktop?

Open your claudedesktopconfig.json file and add the server configuration under the mcpServers block. Provide your API credentials as environment variables, save the file, and restart Claude Desktop to see the new tools.

Q: Can I use Claude Desktop to search my AskNicely contacts?

Yes, the listcontacts tool lets you search and pull your customer database directly within the chat. You simply ask your agent to find a specific customer, and it queries your AskNicely database to return their details.

Q: How do I verify that my API connection is working?

Run the getaccountcheck tool inside your chat window. If the connection is successful, the tool returns a confirmation message indicating your credentials are valid.

Pull NPS data and trigger customer surveys directly from your Claude Desktop chat interface.

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Connect AskNicely MCP to Claude Desktop

Create your Vinkius account to connect AskNicely to Claude Desktop and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup AskNicely with Claude Desktop

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Analyze NPS trends directly in Claude Desktop

The `get_statistics` tool pulls your live Net Promoter Score metrics directly into your desktop chat. This lets you ask Claude Desktop to parse shift changes in customer sentiment over the last quarter without exporting CSVs or loading the AskNicely web app. Your agent uses the returned JSON payload to map score distributions and identify sudden drops in customer satisfaction. By running this MCP Server locally, your conversational client handles the heavy lifting of calculating trend lines on raw sentiment numbers.

Run instant customer outreach from your chat box

The `trigger_survey` tool sends an immediate NPS survey to any customer email you feed into the chat. You type a quick command in Claude Desktop, and your client immediately registers the contact details and dispatches the survey. This tool skips the manual import steps in your browser. If a support conversation goes sideways, you tell your agent to fire off an evaluation right then and there to capture fresh feedback.

Audit customer feedback with this AskNicely MCP Server

The `list_responses` tool pulls raw survey feedback and individual customer comments straight into your workspace. Claude Desktop reads the verbatim text to pinpoint why specific cohorts left low scores. You can ask your agent to categorize these responses by product feature or support agent. Because the data flows directly into your chat, you build instant summaries of customer complaints without digging through dashboards.

Setup guide

Set up AskNicely MCP in Claude Web or Desktop

1

Open Claude Settings

Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.
2

Add Custom Connector

Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL: https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. For OAuth-protected servers, expand Advanced settings to add credentials.
3

Start a conversation

Open a new chat. The AskNicely MCP tools are available immediately — no restart needed.

Endpoint URL

https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

No configuration file needed — paste the URL directly in the Claude web interface.

Available on Free (1 connector), Pro, Max, Team, and Enterprise plans.

Prerequisites

Claude Desktop installed (macOS or Windows)
Active Vinkius subscription with a valid endpoint token

1

Open Claude Desktop Settings

Click the menu icon at the top-left corner, go to Settings → Developer → Edit Config. This opens claude_desktop_config.json in your default text editor.
2

Paste the AskNicely MCP configuration

Copy the JSON snippet on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Restart Claude Desktop

Close and reopen the application. Claude needs a full restart to load new MCPs — refreshing a conversation is not enough.
4

Verify the connection

Open a new conversation. Click the 🔌 icon at the bottom of the message input. You should see tools listed under asknicely-mcp.

json

{
  "mcpServers": {
    "asknicely-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by AskNicely. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Common questions about AskNicely MCP in Claude Desktop

Open your `claude_desktop_config.json` file and add the server configuration under the `mcpServers` block. Provide your API credentials as environment variables, save the file, and restart Claude Desktop to see the new tools.

Yes, the `list_contacts` tool lets you search and pull your customer database directly within the chat. You simply ask your agent to find a specific customer, and it queries your AskNicely database to return their details.

Yes, the integration runs natively on both macOS and Windows versions of Claude Desktop. You just need to configure your local JSON settings file with your AskNicely API credentials to enable the tools.

Run the `get_account_check` tool inside your chat window. If the connection is successful, the tool returns a confirmation message indicating your credentials are valid.

Your customer feedback and NPS survey responses remain local to your machine. The local configuration runs the tool inside an isolated subprocess, ensuring your raw customer data never passes through third-party servers.

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