How to Use the Birdeye MCP in Claude

Q: Can Claude Desktop perform surveys through Birdeye?

Yes, you can trigger custom surveys using the triggersurvey tool. Simply tell your agent which customer needs a survey and it handles the rest.

Manage your reputation directly inside Claude Desktop by syncing customer feedback and review requests.

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Connect Birdeye MCP to Claude Desktop

Create your Vinkius account to connect Birdeye to Claude Desktop and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Birdeye with Claude Desktop

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Handle reviews in Claude Desktop

Pull your latest customer feedback into your chat context using `list_reviews`. You can then ask the agent to summarize sentiment or draft professional responses based on the actual text. This MCP Server keeps your desk uncluttered. You don't need to hop between browser tabs to see what customers are saying about your business locations.

Trigger check-ins automatically

Initiate new review requests through `customer_checkin` without leaving your chat window. It’s a fast way to move a conversation from a closed ticket to a public testimonial. Your AI client executes the request immediately after you provide the customer ID. The tool handles the heavy lifting of updating your status in the backend.

Manage customer profiles

Use `get_customer_details` to grab a full history before you respond to a complaint. Having this data ready prevents you from asking redundant questions. If you need to add someone new, `create_customer` puts them into your system instantly. It keeps your records accurate without manual data entry.

Setup guide

Set up Birdeye MCP in Claude Web or Desktop

1

Open Claude Settings

Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.
2

Add Custom Connector

Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL: https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. For OAuth-protected servers, expand Advanced settings to add credentials.
3

Start a conversation

Open a new chat. The Birdeye MCP tools are available immediately — no restart needed.

Endpoint URL

https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

No configuration file needed — paste the URL directly in the Claude web interface.

Available on Free (1 connector), Pro, Max, Team, and Enterprise plans.

Prerequisites

Claude Desktop installed (macOS or Windows)
Active Vinkius subscription with a valid endpoint token

1

Open Claude Desktop Settings

Click the menu icon at the top-left corner, go to Settings → Developer → Edit Config. This opens claude_desktop_config.json in your default text editor.
2

Paste the Birdeye MCP configuration

Copy the JSON snippet on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Restart Claude Desktop

Close and reopen the application. Claude needs a full restart to load new MCPs — refreshing a conversation is not enough.
4

Verify the connection

Open a new conversation. Click the 🔌 icon at the bottom of the message input. You should see tools listed under birdeye-alternative-mcp.

json

{
  "mcpServers": {
    "birdeye-alternative-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Birdeye. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

Why Choose Vinkius

Vinkius connects your tools to AI with real-time monitoring and automatic cost savings — all from one dashboard.

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Connect your favorite tools to your AI and see exactly what's happening — every request, every response, in real time.

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Vinkius compresses data between your apps and your AI automatically. Lower bills every month — no configuration required.

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One

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Every tool your AI connects to, managed from a single screen. One account, complete control.

Common questions about Birdeye MCP in Claude Desktop

Open your Claude configuration file and add the server details to the mcpServers block. Once you restart the app, the tools will appear automatically in your chat interface.

Yes, you can trigger custom surveys using the `trigger_survey` tool. Simply tell your agent which customer needs a survey and it handles the rest.

Your customer names, contact info, and review history stay encrypted during transit. The connection relies on standard token-based authentication to keep your private data locked down.

It does. The desktop client supports local subprocess execution for this server, giving you direct access to your business tools.

The server only interacts with your specific customer profiles and review records. We don't store your data, and the connection is scoped strictly to the tools you invoke.

Use it with your favorite AI tools

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