Can I reply to a review using the agent?

Yes! Use the `reply_to_review` tool with the Review ID and your message. If the source allows API replies, your message will be posted to Birdeye instantly.

How do I see the average rating for my business?

Simply ask the agent to `get_review_summary`. It will retrieve the overall counts and ratings aggregated across all supported platforms (Google, Facebook, etc.).

Can I trigger a review request for a specific customer?

Yes. Use the `checkin_customer` action with the customer's name and email. This will trigger the automated review and survey sequence configured in your Birdeye account.

Birdeye MCP Server for AutoGen 10 tools — connect in under 2 minutes

Name: Birdeye
Availability: InStock
Author: Vinkius

microsoft.github.io/autogen/docs/tools/mcp-tools

Built by Vinkius GDPR 10 Tools Framework

Microsoft AutoGen enables multi-agent conversations where agents negotiate, delegate, and execute tasks collaboratively. Add Birdeye as an MCP tool provider through Vinkius and every agent in the group can access live data and take action.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

python

import asyncio
from autogen_agentchat.agents import AssistantAgent
from autogen_ext.tools.mcp import McpWorkbench

async def main():
    # Your Vinkius token. get it at cloud.vinkius.com
    async with McpWorkbench(
        server_params={"url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"},
        transport="streamable_http",
    ) as workbench:
        tools = await workbench.list_tools()
        agent = AssistantAgent(
            name="birdeye_agent",
            tools=tools,
            system_message=(
                "You help users with Birdeye. "
                "10 tools available."
            ),
        )
        print(f"Agent ready with {len(tools)} tools")

asyncio.run(main())

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Birdeye MCP Server

Connect your Birdeye account to any AI agent and orchestrate your customer experience and reputation management workflows through natural conversation.

AutoGen enables multi-agent conversations where agents negotiate, delegate, and collaboratively use Birdeye tools. Connect 10 tools through Vinkius and assign role-based access. a data analyst queries while a reviewer validates, with optional human-in-the-loop approval for sensitive operations.

What you can do

Review Management — List and retrieve detailed customer reviews and fetch review summaries by source.
Customer Interaction — Reply to reviews directly from the agent to maintain high engagement.
CX Automation — Trigger customer check-ins to automatically send review or survey requests.
Survey Insights — List available surveys and retrieve customer responses for analysis.
Contact Oversight — Manage your business contacts and retrieve detailed profile information.
Location Tracking — Access and list all business locations managed within your account.

The Birdeye MCP Server exposes 10 tools through the Vinkius. Connect it to AutoGen in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect Birdeye to AutoGen via MCP

Follow these steps to integrate the Birdeye MCP Server with AutoGen.

Install AutoGen

Run pip install "autogen-ext[mcp]"

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token

Integrate into workflow

Use the agent in your AutoGen multi-agent orchestration

Explore tools

The workbench discovers 10 tools from Birdeye automatically

Why Use AutoGen with the Birdeye MCP Server

AutoGen provides unique advantages when paired with Birdeye through the Model Context Protocol.

Multi-agent conversations: multiple AutoGen agents discuss, delegate, and collaboratively use Birdeye tools to solve complex tasks

Role-based architecture lets you assign Birdeye tool access to specific agents. a data analyst queries while a reviewer validates

Human-in-the-loop support: agents can pause for human approval before executing sensitive Birdeye tool calls

Code execution sandbox: AutoGen agents can write and run code that processes Birdeye tool responses in an isolated environment

Birdeye + AutoGen Use Cases

Practical scenarios where AutoGen combined with the Birdeye MCP Server delivers measurable value.

Collaborative analysis: one agent queries Birdeye while another validates results and a third generates the final report

Automated review pipelines: a researcher agent fetches data from Birdeye, a critic agent evaluates quality, and a writer produces the output

Interactive planning: agents negotiate task allocation using Birdeye data to make informed decisions about resource distribution

Code generation with live data: an AutoGen coder agent writes scripts that process Birdeye responses in a sandboxed execution environment

Birdeye MCP Tools for AutoGen (10)

These 10 tools become available when you connect Birdeye to AutoGen via MCP:

checkin_customer

Check-in a customer to trigger review/survey requests

get_business_info

Retrieve core business information

get_contact

Get specific contact details

get_review_summary

Get a summary of review counts by source

get_survey_responses

Get responses for a specific survey

list_contacts

List customer contacts

list_locations

List all business locations

list_reviews

List customer reviews

list_surveys

List all surveys

reply_to_review

Reply to a specific customer review

Example Prompts for Birdeye in AutoGen

Ready-to-use prompts you can give your AutoGen agent to start working with Birdeye immediately.

"List the last 5 reviews received on Birdeye."

"Check in a customer: John Doe, john@example.com."

"Show my survey responses for survey surv_123."

Troubleshooting Birdeye MCP Server with AutoGen

Common issues when connecting Birdeye to AutoGen through the Vinkius, and how to resolve them.

McpWorkbench not found

Install: pip install "autogen-ext[mcp]"

Birdeye + AutoGen FAQ

Common questions about integrating Birdeye MCP Server with AutoGen.

How does AutoGen connect to MCP servers?

Create an MCP tool adapter and assign it to one or more agents in the group chat. AutoGen agents can then call Birdeye tools during their conversation turns.

Can different agents have different MCP tool access?

Yes. AutoGen's role-based architecture lets you assign specific MCP tools to specific agents, so a querying agent has different capabilities than a reviewing agent.