How to Use the Deskpro MCP in VS Code Copilot

Q: How do we share the Deskpro MCP Server with our team in VS Code Copilot?

You commit a .vscode/mcp.json file containing the MCP Server configuration to your shared repository. Every developer with VS Code Copilot will automatically gain access to Deskpro tools like listhelpdeskusers.

Q: How does VS Code Copilot retrieve customer details from Deskpro?

VS Code Copilot calls getuserprofile to pull the specific user profile into your chat. This allows your team to analyze Deskpro customer details alongside the code files you are working on.

Share Deskpro helpdesk tools across your engineering team in VS Code Copilot.

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Connect Deskpro MCP to VS Code Copilot

Create your Vinkius account to connect Deskpro to VS Code Copilot and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Deskpro with VS Code Copilot

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Manage Deskpro Tickets inside VS Code Copilot

The `list_helpdesk_tickets` tool brings your team's support queue directly into the VS Code Copilot chat panel. Developers can inspect incoming Deskpro bugs and customer issues without switching to a web browser. When an issue is resolved, `update_ticket_properties` lets your team update the Deskpro ticket status directly from the editor. VS Code Copilot executes the change, keeping your Deskpro support desk in sync with your git commits.

Fetch Deskpro Knowledgebase Data with VS Code Copilot

The `get_article_content` tool pulls helpdesk documentation directly into your VS Code Copilot workspace. When writing integration tests, your team can review actual Deskpro KB articles to ensure content rendering engines display them correctly. To find the right articles to pull, `list_kb_articles` lists all available documentation files in your Deskpro helpdesk. VS Code Copilot processes this index so you can quickly locate and reference technical guides.

Connect Teams to Helpdesk Staff with this MCP Server

The `list_helpdesk_agents` tool gives VS Code Copilot access to your entire Deskpro support directory. Developers can quickly identify which Deskpro agent is assigned to a ticket and write automated alerts to ping them. By using `check_api_health`, your team can verify that the shared MCP Server is active and authenticated. This ensures that every developer on the team has a working connection to the Deskpro helpdesk.

Setup guide

Set up Deskpro MCP in VS Code Copilot

Prerequisites

VS Code 1.99 or later with GitHub Copilot extension
Active Vinkius subscription with a valid endpoint token

1

Open MCP configuration

Open the Command Palette (Cmd+Shift+P / Ctrl+Shift+P) and run "MCP: Add Server". Select HTTP (Streamable) as the server type. VS Code will create .vscode/mcp.json in your workspace.
2

Add the Deskpro MCP

Paste the JSON snippet shown on the right into your .vscode/mcp.json. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Switch to Agent mode

Open Copilot Chat (Cmd+Shift+I / Ctrl+Shift+I) and switch to Agent mode using the dropdown. MCP tools are only available in Agent mode — they do not appear in Edit or Ask modes.
4

Verify the connection

In the Copilot Chat input, type # to list available tools. You should see the Deskpro tools listed. Try asking: "List my recent Deskpro transactions" and Copilot will invoke them automatically.

.vscode/mcp.json

{
  "mcpServers": {
    "deskpro-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

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Common questions about Deskpro MCP in VS Code Copilot

You commit a `.vscode/mcp.json` file containing the MCP Server configuration to your shared repository. Every developer with VS Code Copilot will automatically gain access to Deskpro tools like `list_helpdesk_users`.

Yes, by highlighting a code block and asking VS Code Copilot to file a bug, the agent uses `create_new_helpdesk_ticket` to open a ticket in your Deskpro helpdesk with the code context.

VS Code Copilot calls `get_user_profile` to pull the specific user profile into your chat. This allows your team to analyze Deskpro customer details alongside the code files you are working on.

It requires an API key with permissions matching the Deskpro tools you want to run, such as `list_user_organizations` or ticket update tools.

Your Deskpro ticket data, user profiles, and organization records are transmitted directly from your local MCP Server instance to the helpdesk API. VS Code Copilot respects your local network boundary, ensuring no third-party servers store or log your customer information.

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