How do I find my Dixa API Token?

Log in to Dixa, navigate to **Settings** > **Integrations** > **API Tokens**, and generate a new token for your integration.

Can I assign tickets to myself via AI?

Yes! Use the `assign_to_self` tool with a specific conversation ID to take ownership of a support ticket.

How do I check which agents are online?

The `list_support_agents` tool retrieves all agent profiles and their current status directly from the Dixa platform.

INSTANT PLUG AND PLAY

Dixa MCP Server for OpenAI Agents SDKGive OpenAI Agents SDK instant access to 12 tools to Assign To Self, Create Conversation, Create Customer Profile, and more

Name: Dixa
Availability: InStock
Author: Vinkius

Built by Vinkius GDPR 12 Tools SDK

The OpenAI Agents SDK enables production-grade agent workflows in Python. Connect Dixa through Vinkius and your agents gain typed, auto-discovered tools with built-in guardrails. no manual schema definitions required.

Use with Your AI Agent

Ask AI about this App Connector for OpenAI Agents SDK

Open in ChatGPT Open in Claude Open in Perplexity

The Dixa app connector for OpenAI Agents SDK is a standout in the Communication Messaging category — giving your AI agent 12 tools to work with, ready to go from day one.

Vinkius delivers Streamable HTTP and SSE to any MCP client

python

import asyncio
from agents import Agent, Runner
from agents.mcp import MCPServerStreamableHttp

async def main():
    # Your Vinkius token. get it at cloud.vinkius.com
    async with MCPServerStreamableHttp(
        url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    ) as mcp_server:

        agent = Agent(
            name="Dixa Assistant",
            instructions=(
                "You help users interact with Dixa. "
                "You have access to 12 tools."
            ),
            mcp_servers=[mcp_server],
        )

        result = await Runner.run(
            agent, "List all available tools from Dixa"
        )
        print(result.final_output)

asyncio.run(main())

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Dixa MCP Server

Connect your Dixa account to any AI agent and take full control of your omnichannel customer service and team coordination workflows through natural conversation.

The OpenAI Agents SDK auto-discovers all 12 tools from Dixa through native MCP integration. Build agents with built-in guardrails, tracing, and handoff patterns. chain multiple agents where one queries Dixa, another analyzes results, and a third generates reports, all orchestrated through Vinkius.

What you can do

Conversation Orchestration — List and manage active support tickets programmatically, including retrieving detailed metadata and historical context
Agent & Team Coordination — Assign conversations to yourself or specific team members and monitor agent availability in real-time to optimize response times
Customer Profile Intelligence — Access and manage end-user (customer) profiles programmatically to maintain a high-fidelity record of contact information and interaction history
Lifecycle Management — Programmatically create new support requests or mark existing conversations as resolved/closed to maintain a structured support pipeline
Operational Monitoring — Check API connectivity and monitor active webhooks directly through your agent for reliable service operations

The Dixa MCP Server exposes 12 tools through the Vinkius. Connect it to OpenAI Agents SDK in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

All 12 Dixa tools available for OpenAI Agents SDK

When OpenAI Agents SDK connects to Dixa through Vinkius, your AI agent gets direct access to every tool listed below — spanning omnichannel-support, conversational-ai, ticket-management, and more. Every call is secured with network, filesystem, subprocess, and code evaluation entitlements inside a sandboxed runtime. Beyond a simple connection, you get a full AI Gateway with real-time visibility into agent activity, enterprise governance, and optimized token usage.

assign_to_self

Claim a conversation

create_conversation

Add new support chat

create_customer_profile

Add new customer

get_agent_info

Get agent details

get_connection_status

Check API health

get_conversation_details

Get ticket info

list_active_webhooks

Get event configs

list_conversations

List customer tickets

list_end_users

List Dixa customers

list_support_agents

List active agents

list_support_teams

List agent teams

resolve_conversation

Close a conversation

Connect Dixa to OpenAI Agents SDK via MCP

Follow these steps to wire Dixa into OpenAI Agents SDK. The entire setup takes under two minutes — your credentials stay safe behind the Vinkius.

Install the SDK

Run pip install openai-agents in your Python environment

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token from cloud.vinkius.com

Run the script

Save the code above and run it: python agent.py

Explore tools

The agent will automatically discover 12 tools from Dixa

Why Use OpenAI Agents SDK with the Dixa MCP Server

OpenAI Agents SDK provides unique advantages when paired with Dixa through the Model Context Protocol.

Native MCP integration via `MCPServerSse`, pass the URL and the SDK auto-discovers all tools with full type safety

Built-in guardrails, tracing, and handoff patterns let you build production-grade agents without reinventing safety infrastructure

Lightweight and composable: chain multiple agents and MCP servers in a single pipeline with minimal boilerplate

First-party OpenAI support ensures optimal compatibility with GPT models for tool calling and structured output

Dixa + OpenAI Agents SDK Use Cases

Practical scenarios where OpenAI Agents SDK combined with the Dixa MCP Server delivers measurable value.

Automated workflows: build agents that query Dixa, process the data, and trigger follow-up actions autonomously

Multi-agent orchestration: create specialist agents. one queries Dixa, another analyzes results, a third generates reports

Data enrichment pipelines: stream data through Dixa tools and transform it with OpenAI models in a single async loop

Customer support bots: agents query Dixa to resolve tickets, look up records, and update statuses without human intervention

Example Prompts for Dixa in OpenAI Agents SDK

Ready-to-use prompts you can give your OpenAI Agents SDK agent to start working with Dixa immediately.

"List all active conversations in Dixa."

"Find the customer profile for 'jane.doe@example.com'."

"Mark conversation ID 'conv_456' as resolved."

Troubleshooting Dixa MCP Server with OpenAI Agents SDK

Common issues when connecting Dixa to OpenAI Agents SDK through the Vinkius, and how to resolve them.

MCPServerStreamableHttp not found

Ensure you have the latest version: pip install --upgrade openai-agents

Agent not calling tools

Make sure your prompt explicitly references the task the tools can help with.

Dixa + OpenAI Agents SDK FAQ

Common questions about integrating Dixa MCP Server with OpenAI Agents SDK.

How does the OpenAI Agents SDK connect to MCP?

Use MCPServerSse(url=...) to create a server connection. The SDK auto-discovers all tools and makes them available to your agent with full type information.

Can I use multiple MCP servers in one agent?

Yes. Pass a list of MCPServerSse instances to the agent constructor. The agent can use tools from all connected servers within a single run.

Does the SDK support streaming responses?

Yes. The SDK supports SSE and Streamable HTTP transports, both of which work natively with Vinkius.